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Resolved Windows 10 Reinstall

Discussion in 'Windows 10' started by virginia, 2021/06/26.

  1. 2021/06/26
    virginia Lifetime Subscription

    virginia Geek Member Thread Starter

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    I am reinstalling Windows 10 on a HP Envy desktop that won't boot - tried Restore and Recovery and all fails. As I reinstall, will I need the original W10 license or will the computer pick it up automatically? If not, is there a way to come up with the license or will we need to contact HP?
     
    virginia,
    #1
  2. 2021/06/26
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    You'll find out soon enough what you need. But the original owner of the machine was given a code when they bought it retail.
     
    Steve R Jones,
    #2


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  4. 2021/06/26
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    Or the code may be on a sticker on the back or bottom of the computer.
     
    MrBill,
    #3
  5. 2021/06/26
    virginia Lifetime Subscription

    virginia Geek Member Thread Starter

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    I'll be reinstalling this afternoon so I will know soon what I need. They don't have much left from the time they bought the computer. They do have Model, Serial, and Product numbers so that should give me enough info to contact HP for some help in that area - if needed. First thing I will do is examine the computer - top, bottom, front, rear, and sides to see if I can find the information there. Thanks.
     
    virginia,
    #4
  6. 2021/06/27
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Hi Robert, Can you get the HP Recovery when Booting the comp and pressing F11?
    You may have options there for Re-install.
     
    retiredlearner,
    #5
  7. 2021/06/30
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi Robert. Typically as long as Windows was activated already then doing a full re-installation of Windows 10 will automatically activate with no issue so you should be good.
     
    Evan Omo,
    #6
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  8. 2021/07/01
    virginia Lifetime Subscription

    virginia Geek Member Thread Starter

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    Thanks to all, The machine is back in operation - no license key needed. My friend is happy.
     
    virginia,
    #7

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