Computer does not boot up in Windows 10

I have my friend's Dell Inspiron One 2320 due to her husband passing away and now she wants to learn to use it.
When I press the power button to turn it on, the Dell logo comes on and I believe Windows loads because I even hear the windows sound. But what comes on are just re-occurring colors filling the screen, such as, orange, green, blue, grey, black and keeps repeating the colors.
I played around with the keyboard and I noticed the "sleep" key was pushed down more than all the other keys. So I pressed on it and the screen went black, then I pressed it again and the windows screen showing a beautiful landscape. Then I hit the enter key and windows came up.
I was wondering how to boot up just in windows and not have to go through the sleep mode. Could it be the keyboard?
Please help me figure this out. Thank you.
Jeanne

 

Did you reboot it again to see what happens?

 

Yes I have had the computer for a few days and every time I turn it on, I hear the windows sound but then the various colors show and that is all it does. Just now when I hold down the sleep button on the keyboard, windows comes up. Very interesting.

 

I did try another keyboard and the colors came up again. I pressed some of the keys but nothing happened. Also there was no "Sleep" button on the keyboard. I really think the problem is the sleep key. None of the keyboards I have, have a sleep button. Is there anyway to disengage the sleep button so it never goes to sleep?

 

I did exactly what you suggested, control panel, power options, etc. I pressed do nothing when I press the sleep button. Now I can't get past the various colored windows by tapping the "sleep" key. I wonder what can be done next.

 

Hi Jeanne, Is this Dell 2320 an All in One or a Desktop with Monitor?
Do you know what Intel CPU is in it, i3 i5 or i7?
What version of W10 is it running?
Has it got all the current updates installed?

 

Yes the Dell 2320 is an All in One
Processor Information: Intel (R) Pentium (R) CPU G630 @ 2.70GHZ
I Do not know for sure what Intel CPU is in it, i3 i5 or i7? I can't find it when I go into the F2 or F12 setup.
I updated the windows when I first was able to get on so I'm assuming it is the latest version of W10.
I think it has all the current updates installed. I was doing that when I was able to get Windows.
I have sent an email to my neighbor asking her if she can find any CDs or information on the computer. I know they bought it from a lawyer before they moved here. I'll keep playing with it. Thanks for all the help.

 

I went to Dell and put in the Service Tag Number and this is the information that came up when it was new. Hope this helps.


Inspiron One 2320
Service Tag: GC2SBQ1
Express Service Code: 35558792281
Warranty Expired 21 OCT 2013

• Current Configuration

Detailed below is your device's (Service Tag: GC2SBQ1) original configuration and the system specifications it shipped with.

467-4526 : US RTL,BUILD TO FULFILL,GNRC
467-4525 : US RTL,RETAIL ID,GNRC
467-4463 : SAMSCLUB, US, INFO ONLY
430-4245 : DW1702 (802.11bgn) + BT3.0 HS combo card
430-3669 : No 1394 option
421-6194 : SyncUP powered by Nero/keep your files up-to-date across you r PCs, mobile devices, and cloud storage account
421-5693 : Windows 7 Home Premium 64 bit, English, No Media
421-5577 : E-Reader, BLIO, Stage
421-4542 : Roxio Creator Starter,No Media
421-4138 : Software, Retail Registration 1.0
421-4047 : Dell Digital Delivery Client
421-3930 : Dell Webcam Software 2.0 appli cation
421-3877 : Facial Recognition 3.0 SW Appl ication with kit
421-3646 : Basic + Touch Stage
421-0756 : SKYPE VOIP Software Application
420-9691 : DataSafe Local BackUp
420-7606 : Retail-Marker
420-6576 : DELL WELCOME,Software Dimension/Inspiron
420-6436 : PC-Restore, Dim/Insp
412-1083 : No Remote Control Option
412-0361 : Soft Contracts Dell In-Home Hardware Agreement
410-0568 : McAfee 11, 30 Day
410-0547 : Adobe Acrobat Reader
410-0450 : Microsoft Office Starter: redu ced-functionality Word and Exc el w/ ads. No PowerPoint or Ou tlook
342-3161 : 1TB SATA Hard Drive 7200 RPM
341-6187 : Retail USA Terms And Conditions Tech Sheet - USA only
331-4669 : RtlPck#19196 Microcenter Fires tone Touch Inspiron One 2320 S ilver
331-3827 : Dell Resource DVD with Applica tion Backup
331-3354 : Dell KM632 WL KB and MSE - US
331-3350 : 150W Power Adapter
331-0882 : Retail Label, Dell, RETURNPOL
330-6097 : You have chosen a Windows 7 Sy stem
320-2789 : Intel HD integrated graphics
318-1279 : HD Audio w/SRS and JBL Speaker
318-1174 : 8X DVD+/-RW
318-1172 : Chassis without AV-input
318-0455 : Windows Live Wave 4
317-8635 : Intel Pentium processor G630( 2.70GHz, 3MB)
317-7774 : 4GB DDR3 SDRAM AT 1333MHZ-1X4G B
310-5678 : Mouse included with Keyboard purchase
225-1561 : Inspiron One 2320 Touch UMA

 

You may need the drivers from Dell for the Graphics as I fear that as the Warranty expired in 2013 the drivers may not be approved by MS.
Are there any exclamation points in Device Manager?

 

I cannot even get into Control Panel to see if there are any exclamation marks. All I ever get are the various colors. When I turn it on I can tap F2 or F12 but I have been through those and nothing I do helps. I just get the various colors and then I hear the Window Sound load but it is in the background and all I see is the colors.
I did try changing the keyboard with no sleep and it was just the same thing.
Do you think if I took it to the computer shop they would be able to figure it out. My neighbor said she had no disks with it. Should I try to talk to Dell? Any advise would be appreciated. Thank you.

 

Pete C is it possible that the Boot up is corrupted?
https://www.groovypost.com/howto/create-windows-10-bootable-usb-flash-drive/
Jeanne, would you be able to follow this procedure?
Have you tried getting into Safe Mode?

 

Generally "Brands" info is on a Partition that cannot be 'deleted' easily. I think from memory that Delpart will completely wipe the disc?
There are several ways to access the Repair section of W10 eg.
Windows 10 Power off 3 times
Here are the steps how:

• Press your computer's power button to turn your PC on.
• While Windows is starting, hold down the power button again for at least 4 seconds. ...
• Repeat this process of turning your computer on and off with the power button 3 times.
• The 4th time your computer starts, it will boot into Automatic Repair

 

Well my dear working friends. I just may have to give up on this computer. Here is what I have done per your advice.
I did make a bootable disk for the USB drive and that didn't work at all. It just ignored the fact that I had a USB in the computer. I then managed to get the windows on a DVD after going through several steps. I also changed the setup to boot from the DVD drive. It ignored that also. Still the full screen colors keep repeating itself.
One time I was able to try to repair Windows but I didn't know the Windows ID number so that was no help. Is there a way to get the Windows 16 or 18 letters of this windows version?
Lastly I did what retiredlearner told me to do:
Press your computer's power button to turn your PC on.
While Windows is starting, hold down the power button again for at least 4 seconds. ...
Repeat this process of turning your computer on and off with the power button 3 times.The 4th time your computer starts, it will boot into Automatic Repair

Lastly I did find Automatic Repair but when it went through a long time repairing it told me to reboot and I got the colors again.
I certainly was disappointed to say the least. I wonder what else I can try before I take the whole thing and throw it in the garbage.
God bless you both for all the help. Thank you. Jean
P.S. At least I am learning a lot more about computers.