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Resolved Normal and Safe Mode Windows won't load

Discussion in 'Windows 7' started by JAK, 2018/08/14.

  1. 2018/08/14
    JAK

    JAK Well-Known Member Thread Starter

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    Helping a friend with their Win 7 Home Premium. She said the last time it booted it offered 2 different accounts to login to but neither would go.

    Now I've had it and it loads to Windows symbol and stops. Safe Mode loads so far but the desktop doesn't show any icons, just a blank page with the Safe Modes around the edge.

    Finally was able to get to the Repair page option on boot. It couldn't repair. So opened Command Prompt and did the chkdsk /f /r. It went until it froze at a line about 3 of 5 steps. Restarted and nothing. Back to Repair and tried chkdsk /r. It did a long process of something like installing entry to something file 9. Did hundreds of those entries. Finished chkdsk and restarted. Nothing.

    Got back to Command Prompt and tried sfc /scannow. Says there's a repair pending and needs to restart. Restarted and back to sfc and still says pending.

    Btw, at the Command Prompt the drive showing is X and not C. Don't know if you need that info.
     
    Last edited: 2018/08/14
    JAK,
    #1
  2. 2018/08/14
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi JAK. In Command Prompt at the System Recovery Options area run each of these commands and see if you can then get the computer to boot up properly.

    • Bootrec.exe /rebuildbcd

    • BootRec.exe /fixmbr

    • BootRec.exe /fixboot

    • sfc /scannow /offbootdir=c:\ /offwindir=c:\windows

    • chkdsk C: /r
    Have you also tried running Startup Repair on the system or System Restore?
     
    Evan Omo,
    #2


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  4. 2018/08/14
    JAK

    JAK Well-Known Member Thread Starter

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    You know it is such a pain that System Restore has to be turned on, and hers wasn't. And f8 has to be turned on in Win 10. What is with MS?
    Startup Repair said it couldn't repair. I'll run those commands. I did try Last Good Configuration, which didn't work.

    First ones ran ok. The sfc command came back Windows Resource Protection could not start the repair. (I put a space between the back slash\ /forward slash combo. Correct?)

    I skipped the sfc and am running chkdsk now....
    It ran ok. It found 0 bad sectors. it did several thousand again of those inserting index entries into something in file 9.
     
    Last edited: 2018/08/14
    JAK,
    #3
  5. 2018/08/15
    JAK

    JAK Well-Known Member Thread Starter

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    Thoughts?
     
    JAK,
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  6. 2018/08/15
    JAK

    JAK Well-Known Member Thread Starter

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    I finally figured out getting the dvd drive in first boot order. I have a Win 7 32 and a 64 bit repair disk. Put them in and it booted to them both and both then say This version of System Recovery Options not compatible with this version of Windows.
    (Typed wmic os get osarchitecture and it did come back as 64 bit which I had thought it was.)
     
    Last edited: 2018/08/15
    JAK,
    #5
  7. 2018/08/16
    Arie

    Arie Administrator Administrator Staff

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    Arie,
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  8. 2018/08/16
    JAK

    JAK Well-Known Member Thread Starter

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    The article is over my head, I believe.
    Windows system disk...you mean the hdd?
     
    Last edited: 2018/08/16
    JAK,
    #7
  9. 2018/08/17
    Arie

    Arie Administrator Administrator Staff

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    Yes, the drive listed as System when you look in Computer Management > Disk Management.
     
    Arie,
    #8
  10. 2018/08/17
    JAK

    JAK Well-Known Member Thread Starter

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    I'm in BIOS right? I don't see Computer Management. I can't get to the desktop.
     
    Last edited: 2018/08/17
    JAK,
    #9
  11. 2018/08/17
    JAK

    JAK Well-Known Member Thread Starter

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    My mistake...
     
    JAK,
    #10
  12. 2018/08/17
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Do you have Windows 7 Service Pack 1 on a Windows 7 DVD?

    Do you have a Windows 7 DVD or just a system repair disk?
     
    Evan Omo,
    #11
  13. 2018/08/17
    JAK

    JAK Well-Known Member Thread Starter

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    A repair disk made from a Win 7 home premium 64 bit sp1 ISO.
     
    JAK,
    #12
  14. 2018/08/17
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Do you have a Windows 7 DVD that you can use to boot the computer from instead of a system repair disk?

    Since the computer still can't boot properly, your only other option is to back up the data and perform a clean install of Windows 7.
     
    Evan Omo,
    #13
  15. 2018/08/17
    JAK

    JAK Well-Known Member Thread Starter

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    I'll see what she wants to do. She's thinking of a newer bigger one for her business. Thanks
     
    JAK,
    #14
  16. 2018/08/18
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Ok sounds good then.
     
    Evan Omo,
    #15

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