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Solved PopcornTime...how to eliminate it?

Discussion in 'Malware and Virus Removal' started by frayedknotarts, 2018/08/07.

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  1. 2018/08/09
    frayedknotarts Lifetime Subscription

    frayedknotarts Well-Known Member Thread Starter

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    oops.
     
    frayedknotarts,
    #21
  2. 2018/08/10
    broni

    broni Moderator Malware Analyst

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    Last scans...

    [​IMG] Download Security Check from here or here and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

    NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
    NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
    NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run


    [​IMG] Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
    Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
    • Other Services

    Press "Scan".
    It will create a log (FSS.txt) in the same directory the tool is run.
    Please copy and paste the log to your reply.


    [​IMG] Download Temp File Cleaner (TFC)
    Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.


    [​IMG] Download Sophos Free Virus Removal Tool and save it to your desktop.
    • Double click the icon and select Run
    • Click Next
    • Select I accept the terms in this license agreement, then click Next twice
    • Click Install
    • Click Finish to launch the program
    • Once the virus database has been updated click Start Scanning
    • If any threats are found click Details, then View log file... (bottom left hand corner)
    • Copy and paste the results in your reply
    • Close the Notepad document, close the Threat Details screen, then click Start cleanup
    • Click Exit to close the program
     
    broni,
    #22


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  4. 2018/08/10
    frayedknotarts Lifetime Subscription

    frayedknotarts Well-Known Member Thread Starter

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    Cat sat on the usb cord and disconnected the external "F" drive in the middle of the Sophos scan.(mostly backup and movie storage stuff). If you want me to re-run the Sophos scan I'll be glad to do it.
     
    frayedknotarts,
    #23
  5. 2018/08/10
    broni

    broni Moderator Malware Analyst

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    I guess, there is no other option.
     
    broni,
    #24
  6. 2018/08/10
    frayedknotarts Lifetime Subscription

    frayedknotarts Well-Known Member Thread Starter

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    Yassuh, Baas!

    Here are the the others... the TFC ran but produced no logs. Didn't have to restart.

    Sophos running now.

    Results of screen317's Security Check version 1.014 --- 12/23/15
    x64 (UAC is enabled)
    Internet Explorer 11
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    Windows Defender
    Malwarebytes
    Antivirus up to date!
    `````````Anti-malware/Other Utilities Check:`````````
    SpywareBlaster 5.5
    Java 8 Update 45
    Java version 32-bit out of Date!
    Adobe Flash Player 30.0.0.134
    Google Chrome (68.0.3440.106)
    Google Chrome (SetupMetrics...)
    ````````Process Check: objlist.exe by Laurent````````
    Norton ccSvcHst.exe
    Malwarebytes Anti-Malware mbamservice.exe
    Malwarebytes Anti-Malware mbamtray.exe
    Windows Defender MSASCuiL.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: %
    ````````````````````End of Log``````````````````````
    """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""
    :::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
    """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""
    Farbar Service Scanner Version: 27-01-2016
    Ran by frayedknots (administrator) on 10-08-2018 at 13:55:12
    Running from "C:\Users\frayedknots\Downloads"
    Microsoft Windows 10 Pro (X64)
    Boot Mode: Normal
    ****************************************************************
    Internet Services:
    ============
    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.
    Windows Firewall:
    =============
    Firewall Disabled Policy:
    ==================
    System Restore:
    ============
    System Restore Policy:
    ========================
    Security Center:
    ============
    Windows Update:
    ============
    Windows Autoupdate Disabled Policy:
    ============================
    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend: ""C:\ProgramData\Microsoft\Windows Defender\platform\4.18.1807.18075-0\MsMpEng.exe"".
    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware"=DWORD:1
    Other Services:
    ==============
    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => File is digitally signed
    C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
    C:\Windows\System32\drivers\afd.sys => File is digitally signed
    C:\Windows\System32\drivers\tdx.sys => File is digitally signed
    C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
    C:\Windows\System32\dnsrslvr.dll => File is digitally signed
    C:\Windows\System32\dnsapi.dll => File is digitally signed
    C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
    C:\Windows\System32\mpssvc.dll => File is digitally signed
    C:\Windows\System32\bfe.dll => File is digitally signed
    C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
    C:\Windows\System32\SDRSVC.dll => File is digitally signed
    C:\Windows\System32\vssvc.exe => File is digitally signed
    C:\Windows\System32\wscsvc.dll => File is digitally signed
    C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
    C:\Windows\System32\wuaueng.dll => File is digitally signed
    C:\Windows\System32\qmgr.dll => File is digitally signed
    C:\Windows\System32\es.dll => File is digitally signed
    C:\Windows\System32\cryptsvc.dll => File is digitally signed
    C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
    C:\Windows\System32\ipnathlp.dll => File is digitally signed
    C:\Windows\System32\iphlpsvc.dll => File is digitally signed
    C:\Windows\System32\svchost.exe => File is digitally signed
    C:\Windows\System32\rpcss.dll => File is digitally signed
    **** End of log ****
    """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""
    :::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
    """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""
     
    frayedknotarts,
    #25
  7. 2018/08/11
    frayedknotarts Lifetime Subscription

    frayedknotarts Well-Known Member Thread Starter

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    Sophos ran twice...second run was 0 malware: computer clean.

    Doesn't give a log of any kind...

    What's next?
     
    frayedknotarts,
    #26
  8. 2018/08/11
    broni

    broni Moderator Malware Analyst

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    Update your Java version here: Java Downloads for All Operating Systems
    Alternate download: http://www.filehippo.com/search?q=java

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
    Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

    =========================================

    Your computer is clean [​IMG]

    1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
    This is a very crucial step so make sure you don't skip it.
    Download [​IMG]DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

    Double-click Delfix.exe to start the tool.
    Make sure the following items are checked:
    • Activate UAC (optional; some users prefer to keep it off)
    • Remove disinfection tools
    • Create registry backup
    • Purge System Restore
    • Reset system settings
    Now click "Run" and wait patiently.
    Once finished a logfile will be created. You don't have to attach it to your next reply.

    2. Make sure Windows Updates are current.

    3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    4. Check if your browser plugins are up to date.
    Firefox - More browser features, fewer plugin updates | Firefox
    other browsers: Qualys BrowserCheck (click on "Scan without installing plugin" and then on "Scan now")

    5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    6. Run Temporary File Cleaner (TFC) and AdwCleaner weekly (you need to redownload these tools since they were removed by DelFix).

    7. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    8. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    9. Read:
    How did I get infected?, With steps so it does not happen again!: How did I get infected? - Anti-Virus, Anti-Malware, and Privacy Software
    Simple and easy ways to keep your computer safe and secure on the Internet: Simple and easy ways to keep your computer safe and secure on the Internet
    About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: Answers to common security questions - Best Practices - Anti-Virus, Anti-Malware, and Privacy Software

    10. Please, let me know, how your computer is doing.
     
    broni,
    #27
  9. 2018/08/13
    frayedknotarts Lifetime Subscription

    frayedknotarts Well-Known Member Thread Starter

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    All Quiet On The Western Front.

    Thanks again for you help!



    OK How do you mark a thread resolved?
     
    Last edited: 2018/08/13
    frayedknotarts,
    #28
  10. 2018/08/13
    broni

    broni Moderator Malware Analyst

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    Only I can do it.
    Good luck and stay safe :)
     
    broni,
    #29
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