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Can I tell my dlink DIR-605L to access my Motorola/Arris surfboard sb6141 modem config page?

Discussion in 'Networking (Hardware & Software)' started by Mel, 2018/07/14.

  1. 2018/07/14
    Mel

    Mel Well-Known Member Thread Starter

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    We are currently having issues with our internet connection, dropouts left and right and center, and id like to be able to monitor things without having to go downstairs and reroute things and plug my desktop (windows 10) directly into the modem, removing the router from the mix. If i go to my modems ip address with the router in between it just times out, i cant even access the information page. But having to move things like this means that I cant know in the moment what is happening and why its cutting out right then and there. unplugging and replugging fixes the issue, which isnt so bad except its been several times a day. But since unplugging and replugging fixes the issue, when i unplug to move wires around and configure things to my desktop only and plug back in, i cant see what was going wrong in the first place

    Sometimes, if i restart the router, i can for a brief moment while its still setting up view the modem config pages, but as soon as the internet fully reconnects, the ability to see the modem information vanishes. ive done some reading and it seems this could be a security feature of the modem, but in this case its just an extreme hassle

    Is there some way I can tell my router that its okay if this specific computer requests the modem IP address? Id like to be able to record information to then be able to call my ISP and report to them what all of the issues were. I suspect its the coax cable as we are connected to the modem directly with the cable from outside/no extensions. Our nextdoor neighbours on the same ISP have been having no issues whatsoever.

    Im hoping someone can advise? Ive even done the dreaded and opened up internet explorer to try it from there, as I had read one person was successful using that specific browser. Ive also tried using chrome and firefox. All to no avail.
     
    Mel,
    #1
  2. 2018/07/14
    Bill

    Bill SuperGeek WindowsBBS Team Member

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    Are all devices on your network losing Internet access at the same time? If not, the problem is not your modem.

    The default IP address for the SB6141 is 192.168.100.1. Is that what you are using?

    I don't know how to tell the router to do what you want - not sure you can.

    But before you pull all your hair out, try different Ethernet cables. Those are extremely critical network devices that sadly, are very fragile. One yank or trip-over can cause problem.

    I would also try a different Ethernet port on the router.
     
    Bill,
    #2

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  4. 2018/07/14
    TonyT

    TonyT SuperGeek Staff

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    Probably causes could be:
    1. coax connections on your line
    2. coax connection at the pole (isp box)
    3. failing modem

    Connect the modem directly to a computer. Reboot the computer. That modem should be recording a log (Logs tab) which can be read or downloaded or copied + pasted. If no joy, disconnect the coax from the modem & try again. If still no joy accessing the modem's screens then get a new modem.

    Afterward, disconnect power to modem & router. Then power on the modem, wait until it syncs with isp, then power on the router.
     
  5. 2018/07/15
    Mel

    Mel Well-Known Member Thread Starter

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    Yes everything loses the internet at the same time, short of about 30 seconds of already buffered content say on netflix. that is indeed the IP i am using to try to access the modem, but it just times out on me.

    this is our 4th modem (and 3rd router, I believe, wanted to be better safe than sorry) over 2 years weve been having intermittent issues with now. the modem isnt even a year old. I purchased this one brand new out of pocket, as the ISP was sending out refurbished bottom of the line ones, and I was thinking just maybe wed have better luck with something brand new. But this new modem is on our ISPs list of compatible modems. We had to call them when it arrived to have them set it all up. This new modem is also the same brand as our nextdoor neighbours who havent been having a speck of issues - on purpose. my brother is with the same ISP as well, hes the next block over, also zero issues. everytime i power cycle it usually boots right back up, but a couple times i have had to physically remove the coax cable and reinsert, and that brings it right back. That why im 95% sure its that main coax cable. even when the internet itself is out, everything can still see the actual network, just no internet access.

    Problem is, with it being intermittent, they will come out on a service call, see the coax is getting signal at that time and leave. so i somehow need to prove it beforehand. if it wouldnt mean having to suffer an entire blackout for possibly weeks, id just go outside and slash the coax right down the middle just after a storm or something and then theyd have no choice but to replace it

    the odd time i have been able to access the modem, the logs will say repeatedly "no ranging response received, server timeout" or something really close to that effect. Ive told this to our ISP but their minimum wage call center didnt care after i did all their unplugging and plugging and it came back working properly. they figure problem solved. theyre just following that basic manual. I could darn near get a paycheck from them doing all the tech work that i know theyd have me do if i called... on a daily basis. So i somehow need more proof than this.

    I will try a different router port, as far as being able to get more consistent access to that config page.
     
    Mel,
    #4
  6. 2018/07/15
    TonyT

    TonyT SuperGeek Staff

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    If you can get them from the modem panel, please post the upstream and downstream signal ratios.

    Also, some ISPs "lock" the modem when the coax is connected to the modem. Remove the coax before trying to get to the modem frontend in browser.

    It seems that several ISPs have issues with that modem:
    sb6141 no ranging response received
     
  7. 2018/07/15
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    See if your neighbor or brother will let you switch modems etc. with you go see if the problem goes away. You can switch them back and go from there.
     

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