Unable to start Windows 10

When I try booting up I get my "Acer Logo" then the circle of dots going round and round. Some times later on I received a message saying "preparing automatic repair" but that just freezes and nothing happens. No keys seem to do anything.. Tried the F8 when turning on thinking I could get to Safe Mode but no can do. I have left it on the above for hours, there appears no way to do anything else... I believe it stated with a recent overnight automatic up date that failed to load possibly because of a Wi-Fi loss during the night.(?) just guessing there...... anyway, would anyone have a clue what I can try, bearing in mind none of my windows 10 keys work... It was a free Win 10 update from Win 7 a couple of years ago and I have no boot up disk,,,,, do have a second laptop which I am on now but haven't found any solutions to date. Appreciate it .....

 

Best I could think of is: go to a different computer and get the mediacreationtool1803.exe from MS and then download win 10 1803 to a thumb drive or DVD and try to boot with that.
a repair install might be all you need, that way all your files will be there when you are done.
Hope this helps
Sven

 

Yes. that had been suggested to me and I did download it on to a USB stick.... my problem is I cannot get past the "Preparing Automatic Repair" that opens up and freezes..... I cannot boot from a USB port (unable to start "Safe Mode' to change the boot order) none of my keys work so I am stuck with my Acer explore beyond limits logo with "Preparing Automatic Repair" below it..... have left it that way for hours but nothing happens. It I could get into safe mode somehow I do believe it can be fixed.

 

You need to get into the BIOS to change the boot order. I don't know if it is DEL or some other key to get there

 

Resolved - How to boot into Safe Mode in Windows 10
Have you read this Thread?

 

That's a good thing. I'll check about it. Thanks for the info.