microsoft office

HELLO

I AM HAVING A PROBLEM WITH MICROSOFT OFFICE. I HAD IT INSTALLED ON MY COMPUTER AND THAN HAD TO DO A RECOVERY FOR MY COMPUTER. AFTER THAT I TRIED TO INSTALL MICROSOFT OFFICE AGAIN AND IT WOULD NOT WORK. I TRIED TO UNINSTALL ALL OF THE MICROSOFT OFFICE PROGRAMS THROUGH ADD/REMOVE PROGRAMS AND THAN REINSTALL BUT THAT DID NOT WORK EITHEIR. WHEN I INSERT THE CD IT STARTS TO LOAD AND THAN I BOX COMES UP IT STATES:

ERROR STARTING PROGRAM

THE MSIEXEC.EXE FILE IS LINKED TO MISSING EXPORT MSI.DLL:222

THAN A BUTTON TO CLICK O.K.

AFTER I CLICK O.K. ANOTHER BOX COMES UP STATING:

CAN NOT LAUNCH C:\WINDOWS\SYSTEM\MSIEXEC.EXE

A DEVICE ATTACHED TO THE SYSTEM IS NOT FUNCTIONING.

THAN I CLICK OK AND IT GOES BACK TO MY NORMAL SCREEN AND I TAKE OUT THE CD

WHAT IS THIS AND WHAT CAN I DO TO FIX IT?

PLEASE HELP

THANKS
COLLEEN

 

Hi Collen
Does this look like it could help?

Daizy

 

HELLO

I PRINTED THAT OUT ALREADY. DIDNT HELP. COULDN'T DO WHAT IT SAID. AND NOW MY COMPUTER IS SLOW AND IT TOOK A GOOD 10 MINUTES TO BOOT UP AFTER I RESTARTED. AND NOW I HAVE NO SOUND. DON'T KNOW WHAT HAPPENED. I EVEN WENT INTO MY CONTROL PANEL TO GET SOUNDS AND IT WON'T COME UP. I CAN OPEN OTHER FILES IN THE COMTROL PANEL BUT NOT SOUNDS. MAYBE U CAN HELP WITH THIS ONE. DO U HAVE ANYTHING ELSE FOR MY PREVIOUS PROBLEM.

LET ME KNOW

THANKS
COLLEEN

 

It sounds like you may have restored to a set of files that are outdated. How did you do the restore and from where did you get the files?

Take a look at this M$ support article and see if you want to try fixing it following their directions or just do a clean reinstall.

I recommend the latter if you have the necessary disks to pull it off since you may have more problems than just MS Office. Backup your treasures.

You choose.


edit, Now that I have check the link Daizy posted, it's about the same thing. If you have given that the good old college try, consider my last option.

 

HELLO

THANKS BUT THE OTHER PERSON HAS ALREADY GAVE ME THAT SITE AND I WENT ON IT MYSELF. I TRIED TO DO WHAT IT SAID BUT IT DIDNT WORK AND THATS WHEN MY SOUNDS DISAPPEARED. I HAD RECOVERED MY COMPUTER A FEW MONTHS AGO. EVERYTHING WAS FINE I GOT SOME PROGRAMS TO WORK THAT WEREN'T WORKING BEFORE THE RECOVERY. ALL I HAD TO DO WAS REINSTALL SOME PROGRAMS.THEY ALL TOOK FINE EXCEPT FOR MICROSOFT OFFICE. I KEEP GETTING THOSE TWO ERROR MESSAGES. IS THERE ANYTHING ELSE I CAN DO?

LET ME KNOW

THANKS AGAIN
COLLEEN

 

Hi again Colleen
Could you please tap your Caps Lock key? It's very hard to read your post, in all capitals, and makes it appear like you are angry. (Which I'm sure you're not.....just frustrated. )

Could you be a little more specific? What couldn't you do? Follow the directions? Was there a particular part that you had trouble with?
As far as I know......this is the solution to your problem?

Daizy

 

Hello

I don't know what i did but it is fixed. i even have microsoft office now. took a couple of hours to get everything ok. but now it is fine.

thanks for the help anyway.

colleen

 

Perfect. Conratulations on getting it sorted Colleen. Thanks for taking the time to post back to let us know you got it resolved.

Daizy