Resolved Browsers cannot display page

After installing the newest anniversary update to Windows 10, my browsers which include Chrome, Firefox, Safari, and Edge all display webpage cannot be displayed. It is so annoying that I try to access the webpage from different browsers, but they all are having problems. I am using an HP desktop and my husband has a Dell and we are both experiencing the same problem. Cannot find anything on the internet that relates to this problem. The same with my Thunderbird email, I type an email and go to send and it says it cannot be sent. I shut down the computer, restart it, and open Thunderbird, type the email again and it sends. Does this sound like a virus of some sort? I have Kaspersky, malwarebytes, and Ccleaner which I have run and they can't find anything. Hopefully someone can help me

 

I have received the update on 3 Desktops and my HP Notebook and nothing was upset. I use Windows Defender on all comps and wonder whether your Kaspersky AV has caused problems??? It pays when using 3rd. party AV's to stop them while Windows is doing it's job. Have you checked operation with Kaspersky stopped and Defender working?

 

I have shut down Kaspersky and turned on Defender. It seems to be working. I will try it for awhile with Defender. The one thing I can't figure out is that Windows 10 up to this point was working fine with the Kaspersky through all of the Windows 10 updates. Thank you for your help.

 

Note you are describing networking access problems, not "browser" problems. If Chrome worked but FF did not, then I might point to FF. But with all your browsers not working, that suggests your network adapter, router/modem, or a firewall issue, not the browsers.

 

Thank you, I will try to check the network settings.

 

Bill, I reset the Network on my computer and thought I had really messed everything up and called my ISP for tech support. She said she would need to refer me to my phone company and they would have to send someone out to fix it. Before I would point the cursor to the network icon at the bottom of my screen and it would say "Network 3" and now it says "Network 2 ". At first I couldn't get any webpages to load. I waited until the next morning and everything was working really well and a lot faster. It had to be a network problem as you said and I hope it continues working. Can you reset the Network in settings with no ill effects? Just wondering if they will actually send someone to the house to fix the settings on the dsl modem/router or if I have actually fixed it myself. Do you think that the modem/router needs to be replaced with a new one? Thanks for your help.

 

Sure, you can reset network settings. Note people with notebook connect to different networks all the time.

If you don't cancel the service call, they will probably still send someone out. If you don't have to pay for this call, I would say to let them check it out. If you don't have further problems, your modem is probably okay.

 

I think I spoke too soon about it being fixed. I tried to open a couple of webpages after I posted my reply to you and they wouldn't load. I had to again shut the computer down and restart it. I think they will need to replace the modem with a new one. They are located in the next town, so they will probably call to schedule a time to stop over to check it out. Thanks for letting me know that I can reset my network settings without anything bad happening. Never had to deal with this problem before. Lots of other things, but not this one. Thanks again for your help and if it is the modem, I will post again and indicate that it was solved.

 

I would not care if they were next door. They should still call and schedule an appointment.

If you connect via Ethernet cable, I would try a different cable. They very inexpensive but critical network devices. But they also are pretty fragile. If you connect to a router by cable, you could also move the cable to a different port. If you connect via wireless, you could move the antennas if exterior or turn the wireless router or modem 90°.

 

Bill, thank you for your thoughtfulness by replying so quickly. I really appreciate your assistance. My computer is an older one that my husband once had and it doesn't have wireless capability, so the dsl is connected to this computer by Ethernet cable which was provided by the phone company. It is a very thick cord connected to the modem in the #1 port on the back. There are 4 ports in the back of the modem which is a combination modem/router which was also provided by the phone company. Do you think it would make any difference if I changed the Ethernet port on the back of the modem to one of the other ports? My husband's computer does connect to the modem wirelessly and he was having the same issues as me concerning the browsers and webpages not loading.

 

Sadly, marketing people have really created a mess when it comes to proper terminologies.

What you have is commonly referred to as a "residential gateway device ". These are "integrated devices" that typically consist of 3 or 4 (sometimes 5) discrete network devices that just happen to share the same case, main circuit board, and power supply.

In your case, you have a 4-way device. The modem (the actual "gateway" connecting your LAN, local area network, to your ISP's network), a router which creates your LAN and connects it internally to the modem, an integrated 4-port Ethernet switch connected internally to your side of the router that allows you to connect via Ethernet cables 4 computers to the router, and a "WAP" or "AP" (wireless access point) that connects internally to the router to allow wireless devices to connect to your network.

Sometimes, these integrated devices also include VoIP (voice over IP) for internet phone service for 5 discrete devices in one box.

Clear as mud, huh?

Anyway, you can connect your computer to any one of those 4 ports on the back of your device. It does not matter. It is not uncommon for a port to go bad and switching is as simple as moving the cable. You don't have to do any reconfiguring in Windows or your computer.

In that case, it sure would point to your gateway device and not your computers. Or perhaps the "drop" to your home. The "drop" is what they call the cable "dropping" from the pole outside your home that enters your home through a hole in the wall. They still call them "drops" even if you have underground cables entering the home. High winds can cause loose connections allowing moisture, and then corrosion to degrade the signal through the cable. Sun (UV rays), and extreme temps can degrade the insulation and allow moisture in. Buried cables can also be damaged due to moisture, insects, and more.

So be sure to tell the tech that your Ethernet connected computer and your husband's wifi connected computer are both experiencing this problem.

 

Thank you for your advice. The technician will be here in about a half hour to check the internet for us. I will update you as to his solution for our problem.

 

The technician determined that he needed to replace the modem/router and did some filter updates outside on the house. He said it could have been caused by either of the outdated equipment. Everything is working fine now. Sorry that this won't help any other people, but I sure appreciate Bill and retiredlearner for responding to help me out.

 

Sure it will. Too often some immediately assume the problem is with their computer so they go to extremes, replacing parts or even blaming and re-installing Windows when they had not even considered it could be something else.

Anyway, I am glad they didn't give you the runaround and they replaced the modem/router and checked the drop outside too.