Resolved Questioning ASUS Support

Referring back to my Post in Windows 8.1 Constant Freezing.
My ASUS M5A99FX Pro R2.0 was eventually diagnosed as the culprit for the constant freeze- up that was happening, nothing to do with Windows or PSU or Ram.
The Retailer tested the Motherboard and found it to be faulty, which in turn reported it to ASUS who accepted it as being faulty and requested a RA.
I was informed that it would take 2 to 4 weeks, after 6 weeks I contacted ASUS, no information I contacted the Retailer who told me they have no information from ASUS regarding my Motherboard..
After 8 weeks I get angry with the retailer and they supply me with a identical used and tested as working board. ASUS have still no answer.
This board is 18 month into a 3 Year Warranty and it is still a current ASUS board.
My conclusion has come to, that ASUS have put that board on the to hard shelf, (they must have a very big one) assuming that most computer users after 2 month would have purchased another board or computer to be able to perform their tasks.
I personally will never again purchase any ASUS products, I think I have learned the hard way.
hawk22

 

Sad to hear you did not get satisfaction from Asus. I'm afraid I would have been jumping up and down at the Retailers and raising hell till I got a new motherboard.

 

I don't think I would blame ASUS on this one. This sounds like to me the retailer has dropped the ball. My guess is, if you asked the retailer to provide the RMA #, they won't be able to.

 

Not quite so Bill, to start off with I was in contact with ASUS before they advised me to take it to the retailer to have the board tested before sending it to them. ASUS informed me that they have accepted the board is faulty and confirmed the RA (Return Authority) number. Yes Bill I do have a RA number) Again after 5 odd weeks of nothing I contacted ASUS whereby they told me that they will inform the Retailer, who in return will inform me when the board has been returned. After nothing for nearly 8 weeks I jumped at the retailer wanting action requesting a new board be supplied when I was told ASUS will not supply a new board. They then offered me another identical used board, I know it is not my original board as I marked it on a inconspicuous spot.
In my book the ASUS warranty is not worth the paper it is written on.
To the point, every time I ring the retailers service department, I have to quote the RA number before getting any answers.

 

Sorry Arie, how do I get to send a PM now, I cant find it, maybe I am blind.

 

Wow, that is a totally different policy and procedure than I have ever seen. You contacted ASUS and they gave you an RMA # but they told you to take it to the retailer for them to send in? That is odd.

Nevertheless, 5 weeks is too long for no information.

To send Arie a PM, click on his mug (his avatar), then click Start a Conversation.

 

Arie, before you accuse me of lying you should pick up the phone and ring the Number supplied of the Business.
If you would have read the email from ASUS you would have seen that they requested that I take the Motherboard to the retailer for further testing, why would I ignore their request.