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Resolved Having problems with corrupted Internet Explorer 11

Discussion in 'Internet Explorer & Microsoft Edge' started by bellisimo, 2016/01/14.

  1. 2016/01/14
    bellisimo Lifetime Subscription

    bellisimo Well-Known Member Thread Starter

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    I've been having problems with IE 11 since before Christmas. It often freezes, especially if I'm using facebook, but at other times, too.

    Is it possible to completely uninstall it from my system and then reinstall a fresh version of it? If so, would someone please tell me how?

    Thank you.
     
  2. 2016/01/14
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    It takes 60 seconds for download to start click Here
     
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  3. to hide this advert.

  4. 2016/01/15
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    bellisimo Well-Known Member Thread Starter

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    Thanks L J. Should I close the existing version in programs and features first?
     
  5. 2016/01/15
    bellisimo Lifetime Subscription

    bellisimo Well-Known Member Thread Starter

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    Hi again L. J.

    I just looked at the Rizonesoft website you recommended. What is it you were suggesting do with it?

    I don't see any Internet Explorer downloads.

    Thanks.
     
  6. 2016/01/15
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    Let me check the link.
     
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  7. 2016/01/15
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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  8. 2016/01/15
    bellisimo Lifetime Subscription

    bellisimo Well-Known Member Thread Starter

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    Thank you L. J..

    I ran the fix and it seems to have done the job. I appreciate your help:)
     
  9. 2016/01/16
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    You're welcome.
     
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  10. 2016/01/17
    bellisimo Lifetime Subscription

    bellisimo Well-Known Member Thread Starter

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    I'm afraid I was mistaken when I said Internet Explorer 11 was working better after the fix.
    After using it a few times it has proven me wrong. It is still freezing.

    Is there a way I can totally remove it and all it's remnants from my system and then reinstalling a fresh version of it.
     
  11. 2016/01/17
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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  12. 2016/01/17
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    bellisimo Well-Known Member Thread Starter

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    Thanks Neil,

    I've done it, and will leave this thread open until I'm sure IE 10 is working properly.

    Much appreciated:)
     
  13. 2016/01/18
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    You're welcome.
     
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  14. 2016/01/18
    bellisimo Lifetime Subscription

    bellisimo Well-Known Member Thread Starter

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    I'm getting the same message with Internet Explorer 10 that I was getting with IE 11. It says, Internet Explorer is not working. I don't have this problem with Firefox, but I'd like to resolve the issue IE. Any thoughts?

    Thank you.
     
  15. 2016/02/16
    Evan Omo

    Evan Omo Computer Support Technician Staff

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  16. 2016/02/16
    bellisimo Lifetime Subscription

    bellisimo Well-Known Member Thread Starter

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    Hi Evan.

    Thanks.

    I tried to install IE from the link you supplied, but I get a message that it cannot be installed because a newer version of IE 11 is already installed. What should I do?
     
  17. 2016/02/17
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    If you open IE and click Help< About Internet Explorer, what version does it show?
     
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  18. 2016/02/17
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    bellisimo Well-Known Member Thread Starter

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    Hi Evan,

    It says Internet Explorer 11
    Version: 11.0.9600.18204
    Update Versions: 11.0.28 (KB3134814)

    I may put this on hold for the time being though, Evan, because I'm having a problem with my Kingston SSD Drive. It's a 240 GB drive and it's showing that all but 13.5 GBs are used up. I think it might be because of previous Acronis recoveries, which I have no recollection of, because when I boot up the computer, when it gets to the opening page where I select which operating system to use, it shows three different Windows 7 installations. I don't know if two of them are just images or if they are actually 3 sets of Windows 7 with all their programs and files. I'm thinking I might be best to format the drive and start from scratch, though I hate the thought of it:)

    I'll have to make a decision in the morning and I'll send you a private message if I don't reinstall everything and start over. Thanks, Evan.
     
  19. 2016/02/19
    bellisimo Lifetime Subscription

    bellisimo Well-Known Member Thread Starter

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    Hi again, Evan,

    I sorted out the problem I was having with space on my SSD Drive so, if you don't mind, I'd like to continue trying to fix my Internet Explorer problem with you.

    I'll be going out now though for an hour or so, but I look forward to hearing from you.

    Thank you.

    Bert
     
  20. 2016/02/19
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Ok but my advice still stands. Since you do have Internet Explorer 11 installed, follow my instructions above and post the requested logs here in your next reply.
     
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  21. 2016/02/21
    bellisimo Lifetime Subscription

    bellisimo Well-Known Member Thread Starter

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    Thanks Evan,

    I've run into some other complications with my SSD so I'll get back to you once I've sorted them out, if that's okay with you.

    I'll be in touch.

    Thanks again.
     

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