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Windows Vista windows vista freezing

Discussion in 'Legacy Windows' started by gpb59, 2015/10/20.

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  1. 2015/10/20
    gpb59

    gpb59 Well-Known Member Thread Starter

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    mouse just started freezing a few days ago, never really happened before, have to shut down manually. Last time there was a loud buzzing sound. It starts back ok fine when I start up with the power button. ctr/alt/del doesn't work when it freezes
     
    gpb59,
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  2. 2015/10/20
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Evan Omo,
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  4. 2015/10/21
    gpb59

    gpb59 Well-Known Member Thread Starter

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    done, so far ok, I'll keep open for a few days? I'd like to see if it happens if a few programs are open, thanks
     
    gpb59,
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  5. 2015/10/21
    gpb59

    gpb59 Well-Known Member Thread Starter

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    well, spoke to soon, freezed again. I was on norton utilities changing the startup items when it happened if that's any help
     
    gpb59,
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  6. 2015/10/21
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    What Norton product are you using. Did you use Startup Manager if so any delays you invoked remove the X from the delay list if you don't Norton will keep rearranging the startup items.
     
    Last edited: 2015/10/21
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  7. 2015/10/21
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Was the Norton program enabled and running in the background when the computer froze?

    Can you reproduce the freezing on demand or does it happen at complete random?
     
    Evan Omo,
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  8. 2015/10/22
    gpb59

    gpb59 Well-Known Member Thread Starter

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    I'm using Norton version 16. Yes it freezes randomly , it actually froze again as I was responding and nothing was really running except the browser , avast., the router. I don't have Norton running in the background. Is the hard drive possibly going? the computer starts up fine after I power it down
     
    gpb59,
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  9. 2015/10/22
    gpb59

    gpb59 Well-Known Member Thread Starter

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    One thing I can add is it seems if a browser is not open and I'm not opening websites it doesn't freeze but I'm not 100% sure.
     
    gpb59,
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  10. 2015/10/22
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    Are you running the Norton Anti Virus that's included with the program and Avast anti virus. If so the two anti virus protection programs shouldn't be enabled at the same time.
     
    Last edited: 2015/10/22
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  11. 2015/10/22
    gpb59

    gpb59 Well-Known Member Thread Starter

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    no, this version of Norton doesn't have anti virus with it
     
    gpb59,
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  12. 2015/10/22
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    What version of Norton 16 are you using? Ghost, Utilities, Internet Security???
    I would be wary of Norton in any form being used with another AV.
    Why not try MSE/Defender and see if you still have the 'freezing'.
    My Vista 32bit works fine with MSE as the AV - all on it's own. No freezing or lockups. Neil.
     
    retiredlearner,
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  13. 2015/10/22
    gpb59

    gpb59 Well-Known Member Thread Starter

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    I can try that but I don't think the Norton is related, I've had it for about 6months but this freezing just started about a week ago. I'll post the Norton version next post I'm running a memory test. I can uninstall Norton as well too.
     
    gpb59,
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  14. 2015/10/22
    gpb59

    gpb59 Well-Known Member Thread Starter

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    Norton Utilities version 16.0.2.39
     
    gpb59,
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  15. 2015/10/22
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Lets try runing Check Disk on the hard drive to repair any file system errors.

    To do this click Start< Computer. Right click on your hard drive and click on Properties. Then once the hard drive properties dialog box opens, click on the Tools Tab. Under where it says Error-checking click on the Check Now button. Ensure that both the Automatically fix file system errors and the Scan for and attempt recovery of bad sectors checkboxes are both checked. After that is done click on the Start button. Check Disk will ask you to schedule the disk check when you restart your computer. Click on yes to do this and then restart your computer to allow check disk to run.

    Let me know if the freezing still occurs.
     
    Evan Omo,
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  16. 2015/10/23
    gpb59

    gpb59 Well-Known Member Thread Starter

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    Left computer on about 10 hours while gone, then froze about 10minutes after I started using it
     
    gpb59,
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  17. 2015/10/23
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Hi gpb59, Have you run a HDD diagnostic test? You haven't filled in your System Details, so we don't know what brand of HDD you're running. Neil.
     
    retiredlearner,
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  18. 2015/10/23
    gpb59

    gpb59 Well-Known Member Thread Starter

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    System Model NC689AA-ABA s3700y
    hp pavillion
    Hardware Abstraction Layer Version = "6.0.6002.18005 "

    Any other info you need?
     
    gpb59,
    #17
  19. 2015/10/23
    gpb59

    gpb59 Well-Known Member Thread Starter

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    Model WDC WD32 00AAJS-65M0A SCSI Disk Device
     
    gpb59,
    #18
  20. 2015/10/23
    Evan Omo

    Evan Omo Computer Support Technician Staff

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  21. 2015/10/24
    gpb59

    gpb59 Well-Known Member Thread Starter

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    I ran that, it said it passed. also ran the junkware removal tool. we'll see what happens next
     
    gpb59,
    #20
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