Resolved Boot hangs with black screen after win10 logo.

Nothing was abnormal when I shut down the computer last night.

But this morning when I started the computer, Windows started in Safe Mode, because when I was trying to solve problems the IO bit software put the windows in automatic safe mode restart. I didn't quite know how to get it to the normal restart.

So, I restarted the computer. It would go through the Dell logo and the windows 10 logo and hangs with a black screen. I force shut the computer and started it again 3 times with the same result. Now I resorted to get into windows in safe mode with networking; that's how I am able write this note.

 

Hi Evan:

Thanks for your helpful suggestion. I tried to do system restore. It went through the process but had the same trouble in logging in: windows hang with a black screen after the log. So, I tried windows 10 installation disk to repair the C: drive, but it wouldn't let me do it, because it said the C drive was locked. So I used EasyRE Windows Recovery (which I put on a cd before) and let it run. It ran through it and I was able to boot to the desktop finally. I think things are ok now.

I looked into the C drive being locked and apparently it had to do with ownership problems of the C: drive. I went ahead and changed permissions area in the properties/security to give full control to users, and whatever, so I won't run into that problem again. Just to make sure everything is running ok, I rebooted the computer, and it went through it fine.

I did not uninstall IOBit start menu 8, because I found I could restart without going through the Safe Mode by using the Power button on the start.

I think that's the summary of whatever I did regarding the problem.

And thank you, again, for your help.

Moorty

 

Don't forget you have Troubleshooting available in W10 which will be very helpful if you strike problems. Neil.

 

No, I don't have anything else. Yes, the issue is resolved. Sorry, I should have marked so yesterday. Thanks.