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Solved Firefox lagging and locking up

Discussion in 'Malware and Virus Removal Archive' started by rthompson, 2015/07/26.

Page 2 of 4
  1. 2015/08/12
    rthompson

    rthompson Well-Known Member Thread Starter

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    ADWCleaner

    # AdwCleaner v4.208 - Logfile created 12/08/2015 at 21:54:15
    # Updated 09/07/2015 by Xplode
    # Database : 2015-07-09.2 [Local]
    # Operating system : Windows 7 Home Premium Service Pack 1 (x64)
    # Username : slavko - RICHARDPCTHOMPS
    # Running from : C:\Users\slavko\Desktop\AdwCleaner.exe
    # Option : Cleaning

    ***** [ Services ] *****

    [#] Service Deleted : mcaudrv_simple
    [#] Service Deleted : ManyCam

    ***** [ Files / Folders ] *****

    [!] Folder Deleted : C:\WebShield
    [!] Folder Deleted : C:\Program Files (x86)\FLV Player
    [!] Folder Deleted : C:\windows\SysWOW64\SearchProtect
    [!] Folder Deleted : C:\windows\SysWOW64\config\systemprofile\AppData\Local\Conduit
    [!] Folder Deleted : C:\Users\slavko\AppData\Local\Crossbrowse
    [!] Folder Deleted : C:\Users\slavko\AppData\LocalLow\Connect_DLC_5
    [!] Folder Deleted : C:\Users\slavko\AppData\Roaming\One System Care
    File Deleted : C:\windows\SysWOW64\ANIWZCS{AE816C54-8F6A-4453-872C-D40658D68FD9}
    File Deleted : C:\windows\SysWOW64\ANIWZCS{F6CF4030-D88D-4BD0-BB18-D8776D9EFE94}
    File Deleted : C:\windows\System32\drivers\mcaudrv_x64.sys
    File Deleted : C:\windows\System32\drivers\mcvidrv.sys
    File Deleted : C:\Users\slavko\AppData\Roaming\ANICONFIG_{AE816C54-8F6A-4453-872C-D40658D68FD9}.ini
    File Deleted : C:\Users\slavko\AppData\Roaming\ANICONFIG_{F6CF4030-D88D-4BD0-BB18-D8776D9EFE94}.ini
    File Deleted : C:\Users\slavko\AppData\Roaming\ANIWZCS{AE816C54-8F6A-4453-872C-D40658D68FD9}
    File Deleted : C:\Users\slavko\AppData\Roaming\ANIWZCS{F6CF4030-D88D-4BD0-BB18-D8776D9EFE94}

    ***** [ Scheduled tasks ] *****


    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****

    Key Deleted : HKLM\SOFTWARE\Classes\AppID\{C292AD0A-C11F-479B-B8DB-743E72D283B0}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{BA0C978D-D909-49B6-AFE2-8BDE245DC7E6}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{10921475-03CE-4E04-90CE-E2E7EF20C814}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{BA0C978D-D909-49B6-AFE2-8BDE245DC7E6}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{24C1F23B-0796-4C3A-8E00-BAB4D876D4A9}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{76DBC16F-BDAB-480C-BBC6-E870D9202888}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{7F6CCA7D-41EC-416C-B5B0-BCC4E0983152}
    Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{D1B5AAD5-D1AE-4B20-88B1-FEEAEB4C1EBC}]
    Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{D1B5AAD5-D1AE-4B20-88B1-FEEAEB4C1EBC}]
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{10921475-03CE-4E04-90CE-E2E7EF20C814}
    Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{10921475-03CE-4E04-90CE-E2E7EF20C814}
    Key Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}
    Key Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{9CB96984-43C3-4D44-90EF-01466EFCF7BB}
    Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}
    Key Deleted : HKCU\Software\Conduit
    Key Deleted : HKCU\Software\InstallCore
    Key Deleted : HKCU\Software\SearchProtectINT
    Key Deleted : HKCU\Software\SoftwareUpdater
    Key Deleted : HKCU\Software\AffiliatedUpdate
    Key Deleted : HKCU\Software\AppDataLow\Toolbar
    Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
    Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
    Key Deleted : HKCU\Software\AppDataLow\Software\Connect_DLC_5
    Key Deleted : HKLM\SOFTWARE\Conduit
    Key Deleted : HKLM\SOFTWARE\Email Notifier
    Key Deleted : HKLM\SOFTWARE\mystarttb
    Key Deleted : HKLM\SOFTWARE\Connect_DLC_5
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Connect_DLC_5 Toolbar
    Data Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings [ProxyServer] - hxxp=;ftp=;hxxps=;

    ***** [ Web browsers ] *****

    -\\ Internet Explorer v11.0.9600.17909

    Setting Restored : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Start Page]

    -\\ Mozilla Firefox v40.0 (x86 en-US)


    -\\ Google Chrome v


    *************************

    AdwCleaner[R0].txt - [4950 bytes] - [12/08/2015 21:51:02]
    AdwCleaner[S0].txt - [4355 bytes] - [12/08/2015 21:54:15]

    ########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [4414 bytes] ##########
     
    rthompson,
    #21
  2. 2015/08/13
    rthompson

    rthompson Well-Known Member Thread Starter

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    Mbam

    Tried to run as admin, no joy, same error message.
     
    rthompson,
    #22


  3. to hide this advert.

  4. 2015/08/13
    rthompson

    rthompson Well-Known Member Thread Starter

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    Super Hide IP

    Seems that avg has blocked SHIP, I cannot unblock due to lack of access to C:.
     
    rthompson,
    #23
  5. 2015/08/13
    broni

    broni Moderator Malware Analyst

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    broni,
    #24
  6. 2015/08/18
    broni

    broni Moderator Malware Analyst

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    Still with me?
     
    broni,
    #25
  7. 2015/08/23
    broni

    broni Moderator Malware Analyst

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    This topic is marked as abandoned and closed due to inactivity.

    This member will NOT be eligible to receive any more help in malware removal forum.
     
    broni,
    #26
  8. 2015/09/06
    broni

    broni Moderator Malware Analyst

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    Reopened.
     
    broni,
    #27
  9. 2015/09/06
    rthompson

    rthompson Well-Known Member Thread Starter

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    MBAM still not working

    Unable to perform avg remover to it's completion, had to uninstall from control panel.
     
    rthompson,
    #28
  10. 2015/09/06
    rthompson

    rthompson Well-Known Member Thread Starter

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    just remembered...

    My tech friend set the system up so that I would have to access the C: drive via the c: prompt if that helps at all.
     
    rthompson,
    #29
  11. 2015/09/07
    broni

    broni Moderator Malware Analyst

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    Did you try install MBAM now?
     
    broni,
    #30
  12. 2015/09/07
    rthompson

    rthompson Well-Known Member Thread Starter

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    Mbam

    Yes I did, same error.
     
    rthompson,
    #31
  13. 2015/09/07
    broni

    broni Moderator Malware Analyst

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    Please download ComboFix from Here, Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    • Never rename Combofix unless instructed.
    • Close any open browsers.
    • Very Important! Temporarily disable your anti-virus and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results ".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
      If the connection is not there use restore point you created prior to running Combofix.
    • Double click on combofix.exe & follow the prompts.

    • NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
    • When finished, it will produce a report for you.
    • Please post the "C:\ComboFix.txt"
    **Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
    **Note 2 for AVG and CA Internet Security (Total Defense Internet Security) users: ComboFix will not run until AVG/CA Internet Security is uninstalled as a protective measure against the anti-virus. This is because AVG/CA Internet Security "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results ". Since AVG/CA Internet Security cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG/CA Internet Security first.
    Use AppRemover to uninstall it: http://www.appremover.com/
    We can reinstall it when we're done with CF.
    **Note 3: If you receive an error Illegal operation attempted on a registery key that has been marked for deletion, restart computer to fix the issue.
    **Note 4: Some infections may take some significant time to be cured. As long as your computer clock is running Combofix is still working. Be patient.


    Make sure, you re-enable your security programs, when you're done with Combofix.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    NOTE.
    If, for some reason, Combofix refuses to run, try the following...

    Delete Combofix file, download fresh one, but rename combofix.exe to your_name.exe BEFORE saving it to your desktop.
    Do NOT run it yet.
    Download Rkill (courtesy of BleepingComputer.com) to your desktop.
    There are 2 different versions. If one of them won't run then download and try to run the other one.
    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
    iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

    Restart computer in safe mode

    • Double-click on the Rkill desktop icon to run the tool.
    • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • Do not reboot until instructed.
    • If the tool does not run from any of the links provided, please let me know.

    When the scan is done Notepad will open with rKill.txt log.
    NOTE. rKill.txt log will also be present on your desktop.

    Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

    IF you had to run rKill post BOTH logs, rKill.txt and Combofix.txt.
     
    broni,
    #32
  14. 2015/09/07
    rthompson

    rthompson Well-Known Member Thread Starter

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    Combofix

    OK, starting to get angry here with this system. Tried running combofix, it starts to run then shuts down. Cannot delete the download, no access to c:.
     
    rthompson,
    #33
  15. 2015/09/07
    broni

    broni Moderator Malware Analyst

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    What exactly do you mean by "no access to c: "?
     
    broni,
    #34
  16. 2015/09/07
    rthompson

    rthompson Well-Known Member Thread Starter

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    I get the following error when trying to delete combofix:

    Location is not available

    C:/ is not accessible

    Access is denied
     
    rthompson,
    #35
  17. 2015/09/07
    broni

    broni Moderator Malware Analyst

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    Are you logged in as administrator?
     
    broni,
    #36
  18. 2015/09/07
    rthompson

    rthompson Well-Known Member Thread Starter

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    Yes I am.
     
    rthompson,
    #37
  19. 2015/09/07
    broni

    broni Moderator Malware Analyst

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    broni,
    #38
  20. 2015/09/07
    rthompson

    rthompson Well-Known Member Thread Starter

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    Neither method worked.
     
    rthompson,
    #39
  21. 2015/09/08
    rthompson

    rthompson Well-Known Member Thread Starter

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    permisions edited

    Was able to install MBAM and running now, I was also able to run combofix, logs are coming.
     
    rthompson,
    #40
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