1. You are viewing our forum as a guest. For full access please Register. WindowsBBS.com is completely free, paid for by advertisers and donations.

Solved computer running extremely slow

Discussion in 'Malware and Virus Removal Archive' started by gpb59, 2015/05/01.

Page 2 of 2
  1. 2015/05/03
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    Last scans...

    [​IMG] Download Security Check from here or here and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
    NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
    NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
    NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run


    [​IMG] Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
    • Make sure the following options are checked:
      • Internet Services
      • Windows Firewall
      • System Restore
      • Security Center
      • Windows Update
      • Windows Defender
      • Other Services
    • Press "Scan ".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.

    [​IMG] Download Temp File Cleaner (TFC)
    Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.

    [​IMG] Download Sophos Free Virus Removal Tool and save it to your desktop.
    • Double click the icon and select Run
    • Click Next
    • Select I accept the terms in this license agreement, then click Next twice
    • Click Install
    • Click Finish to launch the program
    • Once the virus database has been updated click Start Scanning
    • If any threats are found click Details, then View log file... (bottom left hand corner)
    • Copy and paste the results in your reply
    • Close the Notepad document, close the Threat Details screen, then click Start cleanup
    • Click Exit to close the program
     
    broni,
    #21
  2. 2015/05/03
    gpb59

    gpb59 Well-Known Member Thread Starter

    Joined:
    2012/01/28
    Messages:
    320
    Likes Received:
    0
    actually i think i had the 32 bit version of Farbar, should i down load the 64 and do it again?
     
    gpb59,
    #22


  3. to hide this advert.

  4. 2015/05/03
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    No. Your Windows version is 32-bit
     
    broni,
    #23
  5. 2015/05/03
    gpb59

    gpb59 Well-Known Member Thread Starter

    Joined:
    2012/01/28
    Messages:
    320
    Likes Received:
    0
    Farbar Service Scanner Version: 17-01-2015
    Ran by Gary (administrator) on 03-05-2015 at 12:42:34
    Running from "C:\Users\Gary\Desktop "
    Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Attempt to access Google IP returned error. Google IP is unreachable
    Google.com is accessible.
    Attempt to access Yahoo.com returned error: Yahoo.com is unreachable


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Policy:
    ========================


    Security Center:
    ============


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============

    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\system32\nsisvc.dll => File is digitally signed
    C:\Windows\system32\Drivers\nsiproxy.sys => File is digitally signed
    C:\Windows\system32\dhcpcsvc.dll => File is digitally signed
    C:\Windows\system32\Drivers\afd.sys => File is digitally signed
    C:\Windows\system32\Drivers\tdx.sys => File is digitally signed
    C:\Windows\system32\Drivers\tcpip.sys => File is digitally signed
    C:\Windows\system32\dnsrslvr.dll => File is digitally signed
    C:\Windows\system32\mpssvc.dll => File is digitally signed
    C:\Windows\system32\bfe.dll => File is digitally signed
    C:\Windows\system32\Drivers\mpsdrv.sys => File is digitally signed
    C:\Windows\system32\SDRSVC.dll => File is digitally signed
    C:\Windows\system32\vssvc.exe => File is digitally signed
    C:\Windows\system32\wscsvc.dll => File is digitally signed
    C:\Windows\system32\wbem\WMIsvc.dll => File is digitally signed
    C:\Windows\system32\wuaueng.dll => File is digitally signed
    C:\Windows\system32\qmgr.dll => File is digitally signed
    C:\Windows\system32\es.dll => File is digitally signed
    C:\Windows\system32\cryptsvc.dll => File is digitally signed
    C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
    C:\Windows\system32\ipnathlp.dll => File is digitally signed
    C:\Windows\system32\iphlpsvc.dll => File is digitally signed
    C:\Windows\system32\svchost.exe => File is digitally signed
    C:\Windows\system32\rpcss.dll => File is digitally signed


    **** End of log ****
     
    gpb59,
    #24
  6. 2015/05/03
    gpb59

    gpb59 Well-Known Member Thread Starter

    Joined:
    2012/01/28
    Messages:
    320
    Likes Received:
    0
    the sophos removal tool evidently finished and the program wasn't running, does it shut down on it's own?
     
    gpb59,
    #25
  7. 2015/05/03
    gpb59

    gpb59 Well-Known Member Thread Starter

    Joined:
    2012/01/28
    Messages:
    320
    Likes Received:
    0
    i found the log file

    2015-05-03 20:21:22.553 Sophos Virus Removal Tool version 2.5.4
    2015-05-03 20:21:22.553 Copyright (c) 2009-2014 Sophos Limited. All rights reserved.

    2015-05-03 20:21:22.553 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.

    2015-05-03 20:21:22.553 Windows version 6.0 SP 2.0 Service Pack 2 build 6002 SM=0x300 PT=0x1 Win32
    2015-05-03 20:21:22.553 Checking for updates...
    2015-05-03 20:21:25.018 Update progress: proxy server not available
    2015-05-03 20:21:44.208 Option all = no
    2015-05-03 20:21:44.208 Option recurse = yes
    2015-05-03 20:21:44.208 Option archive = no
    2015-05-03 20:21:44.208 Option service = yes
    2015-05-03 20:21:44.208 Option confirm = yes
    2015-05-03 20:21:44.208 Option sxl = yes
    2015-05-03 20:21:44.208 Option max-data-age = 35
    2015-05-03 20:21:44.208 Option EnableSafeClean = yes
    2015-05-03 20:21:45.393 Option vdl-logging = yes
    2015-05-03 20:21:45.424 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
    2015-05-03 20:21:45.424 Machine ID: 10b20e619cad4fe6b81558d945700753
    2015-05-03 20:21:45.424 Component SVRTcli.exe version 2.5.4
    2015-05-03 20:21:45.424 Component control.dll version 2.5.4
    2015-05-03 20:21:45.424 Component SVRTservice.exe version 2.5.4
    2015-05-03 20:21:45.424 Component engine\osdp.dll version 1.44.1.2200
    2015-05-03 20:21:45.424 Component engine\veex.dll version 3.60.0.2200
    2015-05-03 20:21:45.424 Component engine\savi.dll version 8.1.7.2200
    2015-05-03 20:21:45.440 Component rkdisk.dll version 1.5.30.0
    2015-05-03 20:21:45.440 Version info: Product version 2.5.4
    2015-05-03 20:21:45.440 Version info: Detection engine 3.60.0
    2015-05-03 20:21:45.440 Version info: Detection data 5.13
    2015-05-03 20:21:45.440 Version info: Build date 3/31/2015
    2015-05-03 20:21:45.440 Version info: Data files added 337
    2015-05-03 20:21:45.440 Version info: Last successful update (not yet updated)
    2015-05-03 20:21:55.113 Downloading updates...
    2015-05-03 20:21:55.113 Update progress: [I96736] Looking for package C1A903B2-E63E-483b-982D-04BB9C457C60 1.0
    2015-05-03 20:21:55.113 Update progress: [I49502] Found supplement SAVIW32 LATEST
    2015-05-03 20:21:55.113 Update progress: [I49502] Found supplement IDE514 LATEST
    2015-05-03 20:21:55.113 Update progress: [I49502] Found supplement IDE515 LATEST
    2015-05-03 20:21:55.113 Update progress: [I49502] Found supplement IDE516 LATEST
    2015-05-03 20:21:55.113 Update progress: [I19463] Syncing product C1A903B2-E63E-483b-982D-04BB9C457C60 1
    2015-05-03 20:21:55.113 Update progress: [I19463] Syncing product SAVIW32 53
    2015-05-03 20:22:02.882 Update progress: [I19463] Syncing product IDE514 161
    2015-05-03 20:22:08.950 Update progress: [I19463] Syncing product IDE515 171
    2015-05-03 20:22:08.950 Update progress: [I19463] Syncing product IDE516 33
    2015-05-03 20:22:13.630 Installing updates...
    2015-05-03 20:22:39.386 Error level 1
    2015-05-03 20:22:52.162 Update successful
    2015-05-03 20:23:36.887 Option all = no
    2015-05-03 20:23:36.887 Option recurse = yes
    2015-05-03 20:23:36.887 Option archive = no
    2015-05-03 20:23:36.887 Option service = yes
    2015-05-03 20:23:36.887 Option confirm = yes
    2015-05-03 20:23:36.887 Option sxl = yes
    2015-05-03 20:23:36.887 Option max-data-age = 35
    2015-05-03 20:23:36.887 Option EnableSafeClean = yes
    2015-05-03 20:23:36.965 Option vdl-logging = yes
    2015-05-03 20:23:36.981 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
    2015-05-03 20:23:36.981 Machine ID: 10b20e619cad4fe6b81558d945700753
    2015-05-03 20:23:36.981 Component SVRTcli.exe version 2.5.4
    2015-05-03 20:23:36.981 Component control.dll version 2.5.4
    2015-05-03 20:23:36.981 Component SVRTservice.exe version 2.5.4
    2015-05-03 20:23:36.981 Component engine\osdp.dll version 1.44.1.2200
    2015-05-03 20:23:36.981 Component engine\veex.dll version 3.60.0.2200
    2015-05-03 20:23:36.981 Component engine\savi.dll version 8.1.7.2200
    2015-05-03 20:23:36.981 Component rkdisk.dll version 1.5.30.0
    2015-05-03 20:23:36.981 Version info: Product version 2.5.4
    2015-05-03 20:23:36.981 Version info: Detection engine 3.60.0
    2015-05-03 20:23:36.981 Version info: Detection data 5.13G
    2015-05-03 20:23:36.981 Version info: Build date 3/31/2015
    2015-05-03 20:23:36.981 Version info: Data files added 360
    2015-05-03 20:23:36.981 Version info: Last successful update 5/3/2015 1:22:51 PM

    2015-05-03 22:28:24.712 Sophos Virus Removal Tool version 2.5.4
    2015-05-03 22:28:24.712 Copyright (c) 2009-2014 Sophos Limited. All rights reserved.

    2015-05-03 22:28:24.712 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.

    2015-05-03 22:28:24.712 Windows version 6.0 SP 2.0 Service Pack 2 build 6002 SM=0x300 PT=0x1 Win32
    2015-05-03 22:28:24.712 Checking for updates...
    2015-05-03 22:28:24.712 Error: failed to create service (1072: The specified service has been marked for deletion.)
    2015-05-03 22:28:39.646 Sophos Virus Removal Tool version 2.5.4
    2015-05-03 22:28:39.646 Copyright (c) 2009-2014 Sophos Limited. All rights reserved.

    2015-05-03 22:28:39.646 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.

    2015-05-03 22:28:39.646 Windows version 6.0 SP 2.0 Service Pack 2 build 6002 SM=0x300 PT=0x1 Win32
    2015-05-03 22:28:39.646 Checking for updates...
    2015-05-03 22:28:41.970 Update progress: proxy server not available
    2015-05-03 22:28:50.878 Warning: failed to start SMS service (1056: An instance of the service is already running.)
    2015-05-03 22:29:36.648 Option all = no
    2015-05-03 22:29:36.648 Option recurse = yes
    2015-05-03 22:29:36.648 Option archive = no
    2015-05-03 22:29:36.648 Option service = yes
    2015-05-03 22:29:36.648 Option confirm = yes
    2015-05-03 22:29:36.648 Option sxl = yes
    2015-05-03 22:29:36.648 Option max-data-age = 35
    2015-05-03 22:29:36.648 Option EnableSafeClean = yes
    2015-05-03 22:29:36.742 Option vdl-logging = yes
    2015-05-03 22:29:36.820 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
    2015-05-03 22:29:36.820 Machine ID: 10b20e619cad4fe6b81558d945700753
    2015-05-03 22:29:36.976 Component SVRTcli.exe version 2.5.4
    2015-05-03 22:29:36.976 Component control.dll version 2.5.4
    2015-05-03 22:29:36.976 Component SVRTservice.exe version 2.5.4
    2015-05-03 22:29:36.976 Component engine\osdp.dll version 1.44.1.2200
    2015-05-03 22:29:36.976 Component engine\veex.dll version 3.60.0.2200
    2015-05-03 22:29:36.976 Component engine\savi.dll version 8.1.7.2200
    2015-05-03 22:29:37.038 Component rkdisk.dll version 1.5.30.0
    2015-05-03 22:29:37.038 Version info: Product version 2.5.4
    2015-05-03 22:29:37.038 Version info: Detection engine 3.60.0
    2015-05-03 22:29:37.038 Version info: Detection data 5.13G
    2015-05-03 22:29:37.038 Version info: Build date 3/31/2015
    2015-05-03 22:29:37.038 Version info: Data files added 360
    2015-05-03 22:29:37.038 Version info: Last successful update 5/3/2015 1:22:51 PM
    2015-05-03 22:29:45.696 Downloading updates...
    2015-05-03 22:29:45.696 Update progress: [I96736] Looking for package C1A903B2-E63E-483b-982D-04BB9C457C60 1.0
    2015-05-03 22:29:45.696 Update progress: [I49502] Found supplement SAVIW32 LATEST
    2015-05-03 22:29:45.696 Update progress: [I49502] Found supplement IDE514 LATEST
    2015-05-03 22:29:45.696 Update progress: [I49502] Found supplement IDE515 LATEST
    2015-05-03 22:29:45.696 Update progress: [I49502] Found supplement IDE516 LATEST
    2015-05-03 22:29:45.696 Update progress: [I19463] Syncing product C1A903B2-E63E-483b-982D-04BB9C457C60 1
    2015-05-03 22:29:45.696 Update progress: [I19463] Syncing product SAVIW32 53
    2015-05-03 22:29:45.696 Update progress: [I19463] Syncing product IDE514 161
    2015-05-03 22:29:49.924 Update progress: [I19463] Syncing product IDE515 171
    2015-05-03 22:29:49.924 Update progress: [I19463] Syncing product IDE516 34
    2015-05-03 22:29:50.049 Installing updates...
    2015-05-03 22:29:51.265 Error level 1
    2015-05-03 22:29:52.747 Update successful
    2015-05-03 22:30:21.172 Option all = no
    2015-05-03 22:30:21.172 Option recurse = yes
    2015-05-03 22:30:21.172 Option archive = no
    2015-05-03 22:30:21.172 Option service = yes
    2015-05-03 22:30:21.187 Option confirm = yes
    2015-05-03 22:30:21.187 Option sxl = yes
    2015-05-03 22:30:21.187 Option max-data-age = 35
    2015-05-03 22:30:21.187 Option EnableSafeClean = yes
    2015-05-03 22:30:21.281 Option vdl-logging = yes
    2015-05-03 22:30:21.281 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
    2015-05-03 22:30:21.281 Machine ID: 10b20e619cad4fe6b81558d945700753
    2015-05-03 22:30:21.328 Component SVRTcli.exe version 2.5.4
    2015-05-03 22:30:21.328 Component control.dll version 2.5.4
    2015-05-03 22:30:21.328 Component SVRTservice.exe version 2.5.4
    2015-05-03 22:30:21.328 Component engine\osdp.dll version 1.44.1.2200
    2015-05-03 22:30:21.328 Component engine\veex.dll version 3.60.0.2200
    2015-05-03 22:30:21.328 Component engine\savi.dll version 8.1.7.2200
    2015-05-03 22:30:21.343 Component rkdisk.dll version 1.5.30.0
    2015-05-03 22:30:21.343 Version info: Product version 2.5.4
    2015-05-03 22:30:21.343 Version info: Detection engine 3.60.0
    2015-05-03 22:30:21.343 Version info: Detection data 5.13G
    2015-05-03 22:30:21.343 Version info: Build date 3/31/2015
    2015-05-03 22:30:21.343 Version info: Data files added 361
    2015-05-03 22:30:21.343 Version info: Last successful update 5/3/2015 3:29:52 PM
     
    gpb59,
    #26
  8. 2015/05/03
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    I still need Security Check log.
     
    broni,
    #27
  9. 2015/05/03
    gpb59

    gpb59 Well-Known Member Thread Starter

    Joined:
    2012/01/28
    Messages:
    320
    Likes Received:
    0
    Results of screen317's Security Check version 1.001
    Windows Vista Service Pack 2 x86 (UAC is enabled)
    Internet Explorer 9
    Internet Explorer 8
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    avast! Antivirus
    Antivirus up to date!
    `````````Anti-malware/Other Utilities Check:`````````
    Secunia PSI (2.0.0.4003)
    CCleaner
    Java 7 Update 67
    Java version 32-bit out of Date!
    Adobe Flash Player 17.0.0.169
    Adobe Reader 10.1.13 Adobe Reader out of Date!
    Mozilla Firefox (37.0.2)
    Google Chrome (42.0.2311.135)
    Google Chrome (42.0.2311.90)
    ````````Process Check: objlist.exe by Laurent````````
    Malwarebytes Anti-Malware mbamservice.exe
    Malwarebytes Anti-Malware mbam.exe
    Sophos Sophos Virus Removal Tool SVRTgui.exe
    Sophos Sophos Virus Removal Tool SVRTservice.exe
    Malwarebytes Anti-Malware mbamscheduler.exe
    AVAST Software Avast AvastSvc.exe
    AVAST Software Avast AvastUI.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: %
    ````````````````````End of Log``````````````````````
     
    gpb59,
    #28
  10. 2015/05/03
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    [​IMG] Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions (if present).
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    [​IMG] Update your Java version here: http://www.java.com/en/download/manual.jsp
    Alternate download: http://www.filehippo.com/search?q=java

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
    Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

    ===========================

    Your computer is clean [​IMG]

    1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
    This is a very crucial step so make sure you don't skip it.
    Download [​IMG]DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

    Double-click Delfix.exe to start the tool.
    Make sure the following items are checked:
    • Activate UAC (optional; some users prefer to keep it off)
    • Remove disinfection tools
    • Create registry backup
    • Purge System Restore
    • Reset system settings
    Now click "Run" and wait patiently.
    Once finished a logfile will be created. You don't have to attach it to your next reply.

    2. Make sure Windows Updates are current.

    3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    4. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now ")

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    11. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
    About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

    12. Please, let me know, how your computer is doing.
     
    broni,
    #29
  11. 2015/05/03
    gpb59

    gpb59 Well-Known Member Thread Starter

    Joined:
    2012/01/28
    Messages:
    320
    Likes Received:
    0
    Thank you very much, seems to be running ok the only thing is I use a platform with etrade, and upgrading java was incompatible and they said to leave it at the version where it is. did i have any of these:?
    trojans, rootkits or bootkits
     
    gpb59,
    #30
  12. 2015/05/03
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    No.

    Good luck and stay safe :)
     
    broni,
    #31
Page 2 of 2

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...