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Inactive Problems Installing Windows Security Updates - Windows 7

Discussion in 'Malware and Virus Removal Archive' started by NSTRogers, 2015/04/27.

Page 2 of 2
  1. 2015/05/01
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    Last scans...

    [​IMG] Download Security Check from here or here and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
    NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
    NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
    NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run


    [​IMG] Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
    • Make sure the following options are checked:
      • Internet Services
      • Windows Firewall
      • System Restore
      • Security Center
      • Windows Update
      • Windows Defender
      • Other Services
    • Press "Scan ".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.

    [​IMG] Download Temp File Cleaner (TFC)
    Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.

    [​IMG] Download Sophos Free Virus Removal Tool and save it to your desktop.
    • Double click the icon and select Run
    • Click Next
    • Select I accept the terms in this license agreement, then click Next twice
    • Click Install
    • Click Finish to launch the program
    • Once the virus database has been updated click Start Scanning
    • If any threats are found click Details, then View log file... (bottom left hand corner)
    • Copy and paste the results in your reply
    • Close the Notepad document, close the Threat Details screen, then click Start cleanup
    • Click Exit to close the program
     
    broni,
    #21
  2. 2015/05/02
    NSTRogers

    NSTRogers Well-Known Member Thread Starter

    Joined:
    2006/06/19
    Messages:
    46
    Likes Received:
    0
    Problems Installing Windows Security Updates - Windows 7 Ultimate

    Run with NIS Firewall Off.
    _______________________________________________________________
    Results of screen317's Security Check version 1.001
    Windows 7 Service Pack 1 x64 (UAC is enabled)
    Internet Explorer 11
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    Norton Internet Security
    WMI entry may not exist for antivirus; attempting automatic update.
    `````````Anti-malware/Other Utilities Check:`````````
    Adobe Flash Player 17.0.0.169
    Adobe Reader XI
    ````````Process Check: objlist.exe by Laurent````````
    Malwarebytes Anti-Malware mbamservice.exe
    Malwarebytes Anti-Malware mbam.exe
    Malwarebytes Anti-Malware mbamscheduler.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 2%
    ````````````````````End of Log``````````````````````
    _______________________________________________________________

    Run with Windows Firewall On.
    _______________________________________________________________
    Results of screen317's Security Check version 1.001
    Windows 7 Service Pack 1 x64 (UAC is enabled)
    Internet Explorer 11
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    Norton Internet Security
    WMI entry may not exist for antivirus; attempting automatic update.
    `````````Anti-malware/Other Utilities Check:`````````
    Adobe Flash Player 17.0.0.169
    Adobe Reader XI
    ````````Process Check: objlist.exe by Laurent````````
    Malwarebytes Anti-Malware mbamservice.exe
    Malwarebytes Anti-Malware mbam.exe
    Malwarebytes Anti-Malware mbamscheduler.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 2%
    ````````````````````End of Log``````````````````````
    _______________________________________________________________
     
    Last edited: 2015/05/02
    NSTRogers,
    #22


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  4. 2015/05/02
    NSTRogers

    NSTRogers Well-Known Member Thread Starter

    Joined:
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    Messages:
    46
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    0
    Problems Installing Windows Security Updates - Windows 7 Ultimate

    Farbar Service Scanner Log -

    _______________________________________________________________

    Farbar Service Scanner Version: 17-01-2015
    Ran by MA Rogers (administrator) on 02-05-2015 at 16:52:57
    Running from "C:\Users\MA Rogers\Downloads "
    Microsoft Windows 7 Ultimate Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Policy:
    ========================


    Action Center:
    ============


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware "=DWORD:1


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => File is digitally signed
    C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
    C:\Windows\System32\dhcpcore.dll => File is digitally signed
    C:\Windows\System32\drivers\afd.sys => File is digitally signed
    C:\Windows\System32\drivers\tdx.sys => File is digitally signed
    C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
    C:\Windows\System32\dnsrslvr.dll => File is digitally signed
    C:\Windows\System32\mpssvc.dll => File is digitally signed
    C:\Windows\System32\bfe.dll => File is digitally signed
    C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
    C:\Windows\System32\SDRSVC.dll => File is digitally signed
    C:\Windows\System32\vssvc.exe => File is digitally signed
    C:\Windows\System32\wscsvc.dll => File is digitally signed
    C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
    C:\Windows\System32\wuaueng.dll => File is digitally signed
    C:\Windows\System32\qmgr.dll => File is digitally signed
    C:\Windows\System32\es.dll => File is digitally signed
    C:\Windows\System32\cryptsvc.dll => File is digitally signed
    C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
    C:\Windows\System32\ipnathlp.dll => File is digitally signed
    C:\Windows\System32\iphlpsvc.dll => File is digitally signed
    C:\Windows\System32\svchost.exe => File is digitally signed
    C:\Windows\System32\rpcss.dll => File is digitally signed


    **** End of log ****
    _______________________________________________________________


    Temp File Cleaner Run Results
    _______________________________________________________________

    Getting user folders.

    Stopping running processes.

    Emptying Temp folders.


    User: Administrator
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 73688005 bytes
    ->Google Chrome cache emptied: 6764646 bytes
    ->Flash cache emptied: 709 bytes

    User: All Users

    User: Classic .NET AppPool
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: DefaultAppPool
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: MA Rogers
    ->Temp folder emptied: 1429922 bytes
    ->Temporary Internet Files folder emptied: 50273045 bytes
    ->Flash cache emptied: 2435 bytes

    User: Nostro
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 25498976 bytes
    ->Flash cache emptied: 610 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32 (64bit) .tmp files removed: 6682624 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 77290 bytes
    %systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33298 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 56900541 bytes

    Emptying RecycleBin. Do not interrupt.

    RecycleBin emptied: 0 bytes
    Process complete!

    Total Files Cleaned = 211.00 mb
    _______________________________________________________________

    Sophos Virus Removal Tool -

    The Computer is Clean.

    No. of threats found - 0.

    _______________________________________________________________
     
    Last edited: 2015/05/03
    NSTRogers,
    #23
  5. 2015/05/03
    NSTRogers

    NSTRogers Well-Known Member Thread Starter

    Joined:
    2006/06/19
    Messages:
    46
    Likes Received:
    0
    Problems Installing Windows Security Updates - Windows 7 Ultimate

    The problem that I have got is that the following Windows Security Updates for Windows 7 running Windows 7 Ultimate will not install:-
    _______________________________________________________________

    --------------------------------------------------------------------------------

    Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB3021952)

    Download size: 5.2 MB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

    More information:
    http://support.microsoft.com/kb/3021952

    Help and Support:
    http://support.microsoft.com

    --------------------------------------------------------------------------------

    Security Update for Windows 7 for x64-based Systems (KB2992611)

    Download size: 5.1 MB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

    More information:
    http://support.microsoft.com/kb/2992611

    Help and Support:
    http://support.microsoft.com

    --------------------------------------------------------------------------------

    Security Update for Windows 7 for x64-based Systems (KB3003743)

    Download size: 5.9 MB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

    More information:
    http://support.microsoft.com/kb/3003743

    Help and Support:
    http://support.microsoft.com

    --------------------------------------------------------------------------------

    Security Update for Windows 7 for x64-based Systems (KB3004375)

    Download size: 11.5 MB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

    More information:
    http://support.microsoft.com/kb/3004375

    Help and Support:
    http://support.microsoft.com

    --------------------------------------------------------------------------------

    Security Update for Windows 7 for x64-based Systems (KB3011780)

    Download size: 5.4 MB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

    More information:
    http://support.microsoft.com/kb/3011780

    Help and Support:
    http://support.microsoft.com

    --------------------------------------------------------------------------------

    Security Update for Windows 7 for x64-based Systems (KB3031432)

    Download size: 17.7 MB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

    More information:
    http://support.microsoft.com/kb/3031432

    Help and Support:
    http://support.microsoft.com

    --------------------------------------------------------------------------------

    Security Update for Windows 7 for x64-based Systems (KB3033929)

    Download size: 43.7 MB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

    More information:
    http://support.microsoft.com/kb/3033929

    Help and Support:
    http://support.microsoft.com

    --------------------------------------------------------------------------------

    Security Update for Windows 7 for x64-based Systems (KB3045999)

    Download size: 13.8 MB - 13.9 MB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

    More information:
    http://support.microsoft.com/kb/3045999

    Help and Support:
    http://support.microsoft.com

    --------------------------------------------------------------------------------

    Update for Windows 7 for x64-based Systems (KB3008627)

    Download size: 3.4 MB

    You may need to restart your computer for this update to take effect.

    Update type: Recommended

    Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

    More information:
    http://support.microsoft.com/kb/3008627

    Help and Support:
    http://support.microsoft.com

    --------------------------------------------------------------------------------
    _______________________________________________________________


    The system says that there are updates waiting for a restart so they can be installed (Power Off Button defaults to Shut Down with a Black Question Mark on a Yellow Background Shield) whilst at the same time, what I believe are the same updates are shown by Windows Update as needing to be downloaded and installed. I have been unable to flush the update queues successfully, as yet. When I shutdown the computer, or restart it, the system goes through the installation process but fails to install. All other updates, excepting these 9 updates install successfully.

    The Fix-its for this problem have shown the following log messages:-

    I have just run the Windows Update Fix-It for Windows 7 etc with the following problem showing:-

    Windows Update error 0x80070057(2015-04-23-T-11_16_34P) Fixed Fixed

    Resetting Windows Update data store Completed

    InformationalDataStoreAndWULogFiles.zip
    25.64MB
    File Name: DataStoreAndWULogFiles.zip

    InformationalError1
    An error occurred while enumerating through a collection: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)).

    InformationalError1
    Access to the path 'C:\Windows\softwaredistribution' is denied.

    - Both these Informational Errors I believe are significant. Can anyone enlighten me.

    The Error Report is

    InformationalError Report
    RootCause: RC_DataStore
    ErrorCode: 0x80070057
    TimeDetected: 2015-04-23-T-11:16:34P

    Collection information
    Computer Name: MAROGERS-PC
    Windows Version: 6.1
    Architecture: amd64
    Time: Thursday, April 23, 2015 11:14:33 PM

    Publisher details

    I should add that the short report for this run of the Fix-It stated Not Fixed issues as being:-

    a. Service Registration is missing or corrupt

    b. Windows Update Error 0x80070057(2015-04-23-T-11_16_34P).

    _______________________________________________________________

    Arie suspects that this is due to MalWare. That has been my instinct all the way through. If so then it is probably very clever MalWare. However, it is entirely possible that the system has got out of Sync and needs to be reset manually. I need to be told how to do this. Then again, to solve the problem we need to understand it.

    Best Wishes

    Nick Rogers
     
    NSTRogers,
    #24
  6. 2015/05/03
    NSTRogers

    NSTRogers Well-Known Member Thread Starter

    Joined:
    2006/06/19
    Messages:
    46
    Likes Received:
    0
    Problems Installing Windows Security Updates - Windows 7 Ultimate

    I should point out that for the last 20 odd days my mother's computer has been in Cold Boot mode. I do not believe it will have affected any of the scans which you have asked me to do. However, I thought I should inform you of this.

    Would you kindly explain to me the various instructions in the Fix which you provided me with. i.e.

    HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
    HKU\S-1-5-21-994682411-1976415172-3472050767-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
    BHO: DigitalPersona Personal Extension -> {395610AE-C624-4f58-B89E-23733EA00F9A} -> No File
    BHO: Google Toolbar Helper -> {AA58ED58-01DD-4d91-8333-CF10577473F7} -> C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll No File
    BHO-x32: DigitalPersona Personal Extension -> {395610AE-C624-4f58-B89E-23733EA00F9A} -> No File
    Toolbar: HKU\S-1-5-21-994682411-1976415172-3472050767-1000 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
    Handler: livecall - {828030A1-22C1-4009-854F-8E305202313F} - No File
    Handler: msnim - {828030A1-22C1-4009-854F-8E305202313F} - No File
    CHR DefaultSuggestURL: Default -> http://ss-sym.ask.com/query?q={searchTerms}&sstype=prefix&li=ff
    CHR HKLM\...\Chrome\Extension: [nppllibpnmahfaklnpggkibhkapjkeob] - [Not Found]
    CHR HKLM-x32\...\Chrome\Extension: [nppllibpnmahfaklnpggkibhkapjkeob] - [Not Found]
    S3 catchme; \??\C:\ComboFix\catchme.sys [X]
    S3 RSUSBSTOR; System32\Drivers\RtsUStor.sys [X]
    S3 RtsUIR; system32\DRIVERS\Rts516xIR.sys [X]
    S3 Synth3dVsc; System32\drivers\synth3dvsc.sys [X]
    S3 tsusbhub; system32\drivers\tsusbhub.sys [X]
    S3 USBCCID; system32\DRIVERS\RtsUCcid.sys [X]
    S3 uxddrv; \??\F:\wow64\uxddrv64.sys [X]
    S3 VGPU; System32\drivers\rdvgkmd.sys [X]
    2014-10-21 16:48 - 2014-10-21 16:48 - 0033193 _____ () C:\Users\MA Rogers\AppData\Roaming\UserTile.png
    2014-08-31 08:50 - 2014-08-31 08:50 - 0000000 _____ () C:\Users\MA Rogers\AppData\Local\AtStart.txt
    2015-03-26 15:41 - 2015-03-26 15:53 - 0011725 ____H () C:\Users\MA Rogers\AppData\Local\compstress.ini
    2014-08-31 08:50 - 2014-08-31 08:50 - 0000000 _____ () C:\Users\MA Rogers\AppData\Local\DSwitch.txt
    2015-03-26 15:42 - 2015-03-26 15:42 - 0000143 _____ () C:\Users\MA Rogers\AppData\Local\intelCli.txt
    2014-08-31 08:50 - 2014-08-31 08:50 - 0000000 _____ () C:\Users\MA Rogers\AppData\Local\QSwitch.txt
    2014-09-10 14:38 - 2014-09-10 14:38 - 0000057 _____ () C:\ProgramData\Ament.ini
    2014-09-01 11:57 - 2015-04-23 16:33 - 0000299 _____ () C:\ProgramData\HPWALog.txt
    C:\Users\MA Rogers\AppData\Local\Temp\dropbox_sqlite_ext.{5f3e3153-5bce-5766-8f84-3e3e7ecf0d81}.tmpdtnnur.dll
    AlternateDataStreams: C:\ProgramData\TEMP:792D4CF1

    - I am a highly experienced mainframe professional with a lot of PC experience. I pick things up very quickly.
    ______________________________________________________________

    It appears that one of the 9 updates has now installed. Therefore there appear to be only 8 which have not, and will not, install.

    The current position with the updates which will not install is:-

    KB3021952 "“ installed

    KB2992611 "“ NOT installed

    KB3003743 "“ NOT installed

    KB3004375 "“ NOT installed

    KB3011780 "“ NOT installed

    KB3031432 "“ NOT installed

    KB3033929 "“ NOT installed

    KB3045999 "“ NOT installed

    KB3008627 "“ NOT installed

    However, it should be noted that Windows Update still shows KB3021952 as needing to be downloaded and installed.

    --------------------------------------------------------------------------------

    Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB3021952)

    Download size: 5.2 MB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

    More information:
    http://support.microsoft.com/kb/3021952

    Help and Support:
    http://support.microsoft.com

    --------------------------------------------------------------------------------

    Security Update for Windows 7 for x64-based Systems (KB2992611)

    Download size: 5.1 MB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

    More information:
    http://support.microsoft.com/kb/2992611

    Help and Support:
    http://support.microsoft.com

    --------------------------------------------------------------------------------

    Security Update for Windows 7 for x64-based Systems (KB3003743)

    Download size: 5.9 MB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

    More information:
    http://support.microsoft.com/kb/3003743

    Help and Support:
    http://support.microsoft.com

    --------------------------------------------------------------------------------

    Security Update for Windows 7 for x64-based Systems (KB3004375)

    Download size: 11.5 MB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

    More information:
    http://support.microsoft.com/kb/3004375

    Help and Support:
    http://support.microsoft.com

    --------------------------------------------------------------------------------

    Security Update for Windows 7 for x64-based Systems (KB3011780)

    Download size: 5.4 MB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

    More information:
    http://support.microsoft.com/kb/3011780

    Help and Support:
    http://support.microsoft.com

    --------------------------------------------------------------------------------

    Security Update for Windows 7 for x64-based Systems (KB3031432)

    Download size: 17.7 MB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

    More information:
    http://support.microsoft.com/kb/3031432

    Help and Support:
    http://support.microsoft.com

    --------------------------------------------------------------------------------

    Security Update for Windows 7 for x64-based Systems (KB3033929)

    Download size: 43.7 MB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

    More information:
    http://support.microsoft.com/kb/3033929

    Help and Support:
    http://support.microsoft.com

    --------------------------------------------------------------------------------

    Security Update for Windows 7 for x64-based Systems (KB3045999)

    Download size: 13.8 MB - 13.9 MB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

    More information:
    http://support.microsoft.com/kb/3045999

    Help and Support:
    http://support.microsoft.com

    --------------------------------------------------------------------------------

    Update for Windows 7 for x64-based Systems (KB3008627)

    Download size: 3.4 MB

    You may need to restart your computer for this update to take effect.

    Update type: Recommended

    Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

    More information:
    http://support.microsoft.com/kb/3008627

    Help and Support:
    http://support.microsoft.com

    --------------------------------------------------------------------------------
    _______________________________________________________________

    Best Wishes

    NSTR
     
    Last edited: 2015/05/03
    NSTRogers,
    #25
  7. 2015/05/03
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
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    FRST fix removed just some leftovers. Nothing important there.

    At this point your computer is clean so you may want to pursue updates issue in Windows forum.

    Here...

    Your computer is clean [​IMG]

    1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
    This is a very crucial step so make sure you don't skip it.
    Download [​IMG]DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

    Double-click Delfix.exe to start the tool.
    Make sure the following items are checked:
    • Activate UAC (optional; some users prefer to keep it off)
    • Remove disinfection tools
    • Create registry backup
    • Purge System Restore
    • Reset system settings
    Now click "Run" and wait patiently.
    Once finished a logfile will be created. You don't have to attach it to your next reply.

    2. Make sure Windows Updates are current.

    3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    4. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now ")

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    11. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
    About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642
     
    broni,
    #26
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