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Solved Emails sending on thier own

Discussion in 'Malware and Virus Removal Archive' started by Dcmurray, 2015/04/20.

Page 2 of 2
  1. 2015/04/24
    Dcmurray

    Dcmurray Well-Known Member Thread Starter

    Joined:
    2006/11/09
    Messages:
    322
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    Farbar Service Scanner Version: 17-01-2015
    Ran by Kathy (administrator) on 23-04-2015 at 21:06:29
    Running from "C:\Users\Kathy\Desktop "
    Microsoft Windows 7 Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Policy:
    ========================


    Action Center:
    ============


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is OK.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware "=DWORD:1


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => File is digitally signed
    C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
    C:\Windows\System32\dhcpcore.dll => File is digitally signed
    C:\Windows\System32\drivers\afd.sys => File is digitally signed
    C:\Windows\System32\drivers\tdx.sys => File is digitally signed
    C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
    C:\Windows\System32\dnsrslvr.dll => File is digitally signed
    C:\Windows\System32\mpssvc.dll => File is digitally signed
    C:\Windows\System32\bfe.dll => File is digitally signed
    C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
    C:\Windows\System32\SDRSVC.dll => File is digitally signed
    C:\Windows\System32\vssvc.exe => File is digitally signed
    C:\Windows\System32\wscsvc.dll => File is digitally signed
    C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
    C:\Windows\System32\wuaueng.dll => File is digitally signed
    C:\Windows\System32\qmgr.dll => File is digitally signed
    C:\Windows\System32\es.dll => File is digitally signed
    C:\Windows\System32\cryptsvc.dll => File is digitally signed
    C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
    C:\Windows\System32\ipnathlp.dll => File is digitally signed
    C:\Windows\System32\iphlpsvc.dll => File is digitally signed
    C:\Windows\System32\svchost.exe => File is digitally signed
    C:\Windows\System32\rpcss.dll => File is digitally signed


    **** End of log ****
     
    Dcmurray,
    #21
  2. 2015/04/24
    Dcmurray

    Dcmurray Well-Known Member Thread Starter

    Joined:
    2006/11/09
    Messages:
    322
    Likes Received:
    0
    2015-04-24 00:11:25.723 Sophos Virus Removal Tool version 2.5.4
    2015-04-24 00:11:25.723 Copyright (c) 2009-2014 Sophos Limited. All rights reserved.

    2015-04-24 00:11:25.723 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.

    2015-04-24 00:11:25.723 Windows version 6.1 SP 1.0 Service Pack 1 build 7601 SM=0x300 PT=0x1 WOW64
    2015-04-24 00:11:25.723 Checking for updates...
    2015-04-24 00:11:33.835 Option all = no
    2015-04-24 00:11:33.835 Option recurse = yes
    2015-04-24 00:11:33.835 Option archive = no
    2015-04-24 00:11:34.303 Option service = yes
    2015-04-24 00:11:34.303 Option confirm = yes
    2015-04-24 00:11:34.303 Option sxl = yes
    2015-04-24 00:11:34.303 Option max-data-age = 35
    2015-04-24 00:11:34.303 Option EnableSafeClean = yes
    2015-04-24 00:11:34.927 Option vdl-logging = yes
    2015-04-24 00:11:34.927 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
    2015-04-24 00:11:34.927 Machine ID: 36b7d6838354412886024e09cebd3a0c
    2015-04-24 00:11:34.927 Component SVRTcli.exe version 2.5.4
    2015-04-24 00:11:34.927 Component control.dll version 2.5.4
    2015-04-24 00:11:34.927 Component SVRTservice.exe version 2.5.4
    2015-04-24 00:11:34.927 Component engine\osdp.dll version 1.44.1.2200
    2015-04-24 00:11:34.927 Component engine\veex.dll version 3.60.0.2200
    2015-04-24 00:11:34.927 Component engine\savi.dll version 8.1.7.2200
    2015-04-24 00:11:34.927 Component rkdisk.dll version 1.5.30.0
    2015-04-24 00:11:34.927 Version info: Product version 2.5.4
    2015-04-24 00:11:34.942 Version info: Detection engine 3.60.0
    2015-04-24 00:11:34.942 Version info: Detection data 5.13
    2015-04-24 00:11:34.942 Version info: Build date 31/03/2015
    2015-04-24 00:11:34.942 Version info: Data files added 301
    2015-04-24 00:11:34.942 Version info: Last successful update (not yet updated)
    2015-04-24 00:11:39.809 Update progress: proxy server not available
    2015-04-24 00:12:04.192 Downloading updates...
    2015-04-24 00:12:04.192 Update progress: [I96736] Looking for package C1A903B2-E63E-483b-982D-04BB9C457C60 1.0
    2015-04-24 00:12:04.192 Update progress: [I49502] Found supplement SAVIW32 LATEST
    2015-04-24 00:12:04.192 Update progress: [I49502] Found supplement IDE514 LATEST
    2015-04-24 00:12:04.192 Update progress: [I49502] Found supplement IDE515 LATEST
    2015-04-24 00:12:04.192 Update progress: [I19463] Syncing product C1A903B2-E63E-483b-982D-04BB9C457C60 1
    2015-04-24 00:12:04.192 Update progress: [I19463] Syncing product SAVIW32 53
    2015-04-24 00:12:10.666 Update progress: [I19463] Syncing product IDE514 161
    2015-04-24 00:12:11.275 Installing updates...
    2015-04-24 00:12:11.883 Error level 1
    2015-04-24 00:12:11.914 Update progress: [I19463] Syncing product IDE515 143
    2015-04-24 00:12:31.726 Update successful
    2015-04-24 00:12:55.704 Option all = no
    2015-04-24 00:12:55.704 Option recurse = yes
    2015-04-24 00:12:55.704 Option archive = no
    2015-04-24 00:12:55.704 Option service = yes
    2015-04-24 00:12:55.704 Option confirm = yes
    2015-04-24 00:12:55.704 Option sxl = yes
    2015-04-24 00:12:55.704 Option max-data-age = 35
    2015-04-24 00:12:55.704 Option EnableSafeClean = yes
    2015-04-24 00:12:55.750 Option vdl-logging = yes
    2015-04-24 00:12:55.750 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
    2015-04-24 00:12:55.750 Machine ID: 36b7d6838354412886024e09cebd3a0c
    2015-04-24 00:12:55.750 Component SVRTcli.exe version 2.5.4
    2015-04-24 00:12:55.750 Component control.dll version 2.5.4
    2015-04-24 00:12:55.750 Component SVRTservice.exe version 2.5.4
    2015-04-24 00:12:55.750 Component engine\osdp.dll version 1.44.1.2200
    2015-04-24 00:12:55.750 Component engine\veex.dll version 3.60.0.2200
    2015-04-24 00:12:55.750 Component engine\savi.dll version 8.1.7.2200
    2015-04-24 00:12:55.750 Component rkdisk.dll version 1.5.30.0
    2015-04-24 00:12:55.750 Version info: Product version 2.5.4
    2015-04-24 00:12:55.750 Version info: Detection engine 3.60.0
    2015-04-24 00:12:55.750 Version info: Detection data 5.13G
    2015-04-24 00:12:55.750 Version info: Build date 31/03/2015
    2015-04-24 00:12:55.750 Version info: Data files added 301
    2015-04-24 00:12:55.750 Version info: Last successful update 23/04/2015 9:12:31 PM

    2015-04-24 00:22:37.538 Could not open C:\hiberfil.sys
    2015-04-24 00:24:24.977 Could not open C:\pagefile.sys
    2015-04-24 00:37:11.039 Could not open C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.2.0.38\CmnClnt\_lck\_ICFMGR_{F34173A0-C9EA-45ab-B832-29D35E6D04EC}G
    2015-04-24 00:37:11.039 Could not open C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.2.0.38\CmnClnt\_lck\_ISDATAPR_{FF9AC67A-E394-46ae-B150-B3365343F166}G
    2015-04-24 00:37:11.055 Could not open C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.2.0.38\CmnClnt\_lck\_RDRPluginG
    2015-04-24 00:37:11.055 Could not open C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.2.0.38\CmnClnt\_lck\_SNDPluginG
    2015-04-24 00:37:11.055 Could not open C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.2.0.38\CmnClnt\_lck\_SvcMgr-A2B50D70-5EA1-45a0-A983-0DB9E7101676G
    2015-04-24 00:37:20.477 Could not open C:\ProgramData\Norton\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A}\NSM_2.9.5.9\CmnClnt\_lck\_RDRPluginG
    2015-04-24 00:38:09.992 Could not open C:\System Volume Information\{3808876b-c176-4e48-b7ae-04046e6cc752}
    2015-04-24 00:38:09.992 Could not open C:\System Volume Information\{710aa893-bd41-11e4-88a6-dc0ea1b1cbfc}{3808876b-c176-4e48-b7ae-04046e6cc752}
    2015-04-24 00:38:09.992 Could not open C:\System Volume Information\{b9c87091-e8e6-11e4-98e7-dc0ea1b1cbfc}{3808876b-c176-4e48-b7ae-04046e6cc752}
    2015-04-24 00:38:09.992 Could not open C:\System Volume Information\{f8584a21-ea0c-11e4-a65c-dc0ea1b1cbfc}{3808876b-c176-4e48-b7ae-04046e6cc752}
    2015-04-24 00:44:26.545 Could not open C:\Windows\System32\catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb
    2015-04-24 00:44:26.545 Could not open C:\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
    2015-04-24 00:44:36.357 Could not open C:\Windows\System32\config\RegBack\DEFAULT
    2015-04-24 00:44:36.357 Could not open C:\Windows\System32\config\RegBack\SAM
    2015-04-24 00:44:36.357 Could not open C:\Windows\System32\config\RegBack\SECURITY
    2015-04-24 00:44:36.373 Could not open C:\Windows\System32\config\RegBack\SOFTWARE
    2015-04-24 00:44:36.373 Could not open C:\Windows\System32\config\RegBack\SYSTEM
    2015-04-24 01:05:11.293 SafeClean bin directory is empty.
    2015-04-24 01:05:11.901 Error level 0

    2015-04-24 09:33:05.853 Scan completed.
    2015-04-24 09:33:05.853

    ------------------------------------------------------------

    2015-04-24 10:32:46.938 Sophos Virus Removal Tool version 2.5.4
    2015-04-24 10:32:46.938 Copyright (c) 2009-2014 Sophos Limited. All rights reserved.

    2015-04-24 10:32:46.938 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.

    2015-04-24 10:32:46.938 Windows version 6.1 SP 1.0 Service Pack 1 build 7601 SM=0x300 PT=0x1 WOW64
    2015-04-24 10:32:46.938 Checking for updates...
    2015-04-24 10:32:49.809 Update progress: proxy server not available
    2015-04-24 10:33:22.631 Option all = no
    2015-04-24 10:33:22.631 Option recurse = yes
    2015-04-24 10:33:22.631 Option archive = no
    2015-04-24 10:33:22.631 Option service = yes
    2015-04-24 10:33:22.631 Option confirm = yes
    2015-04-24 10:33:22.631 Option sxl = yes
    2015-04-24 10:33:22.631 Option max-data-age = 35
    2015-04-24 10:33:22.631 Option EnableSafeClean = yes
    2015-04-24 10:33:22.693 Option vdl-logging = yes
    2015-04-24 10:33:22.693 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
    2015-04-24 10:33:22.693 Machine ID: 36b7d6838354412886024e09cebd3a0c
    2015-04-24 10:33:22.693 Component SVRTcli.exe version 2.5.4
    2015-04-24 10:33:22.693 Component control.dll version 2.5.4
    2015-04-24 10:33:22.693 Component SVRTservice.exe version 2.5.4
    2015-04-24 10:33:22.709 Component engine\osdp.dll version 1.44.1.2200
    2015-04-24 10:33:22.709 Component engine\veex.dll version 3.60.0.2200
    2015-04-24 10:33:22.709 Component engine\savi.dll version 8.1.7.2200
    2015-04-24 10:33:22.709 Component rkdisk.dll version 1.5.30.0
    2015-04-24 10:33:22.709 Version info: Product version 2.5.4
    2015-04-24 10:33:22.709 Version info: Detection engine 3.60.0
    2015-04-24 10:33:22.709 Version info: Detection data 5.13G
    2015-04-24 10:33:22.709 Version info: Build date 31/03/2015
    2015-04-24 10:33:22.709 Version info: Data files added 301
    2015-04-24 10:33:22.709 Version info: Last successful update 23/04/2015 9:12:31 PM
    2015-04-24 10:33:23.239 Downloading updates...
    2015-04-24 10:33:23.239 Update progress: [I96736] Looking for package C1A903B2-E63E-483b-982D-04BB9C457C60 1.0
    2015-04-24 10:33:23.239 Update progress: [I49502] Found supplement SAVIW32 LATEST
    2015-04-24 10:33:23.239 Update progress: [I49502] Found supplement IDE514 LATEST
    2015-04-24 10:33:23.239 Update progress: [I49502] Found supplement IDE515 LATEST
    2015-04-24 10:33:23.239 Update progress: [I19463] Syncing product C1A903B2-E63E-483b-982D-04BB9C457C60 1
    2015-04-24 10:33:23.239 Update progress: [I19463] Syncing product SAVIW32 53
    2015-04-24 10:33:23.239 Update progress: [I19463] Syncing product IDE514 161
    2015-04-24 10:33:23.349 Update progress: [I19463] Syncing product IDE515 146
    2015-04-24 10:33:23.536 Installing updates...
    2015-04-24 10:33:24.144 Error level 1
    2015-04-24 10:33:24.363 Update successful
    2015-04-24 10:33:33.270 Option all = no
    2015-04-24 10:33:33.270 Option recurse = yes
    2015-04-24 10:33:33.270 Option archive = no
    2015-04-24 10:33:33.270 Option service = yes
    2015-04-24 10:33:33.270 Option confirm = yes
    2015-04-24 10:33:33.270 Option sxl = yes
    2015-04-24 10:33:33.270 Option max-data-age = 35
    2015-04-24 10:33:33.270 Option EnableSafeClean = yes
    2015-04-24 10:33:33.317 Option vdl-logging = yes
    2015-04-24 10:33:33.317 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
    2015-04-24 10:33:33.317 Machine ID: 36b7d6838354412886024e09cebd3a0c
    2015-04-24 10:33:33.317 Component SVRTcli.exe version 2.5.4
    2015-04-24 10:33:33.317 Component control.dll version 2.5.4
    2015-04-24 10:33:33.317 Component SVRTservice.exe version 2.5.4
    2015-04-24 10:33:33.317 Component engine\osdp.dll version 1.44.1.2200
    2015-04-24 10:33:33.317 Component engine\veex.dll version 3.60.0.2200
    2015-04-24 10:33:33.317 Component engine\savi.dll version 8.1.7.2200
    2015-04-24 10:33:33.317 Component rkdisk.dll version 1.5.30.0
    2015-04-24 10:33:33.317 Version info: Product version 2.5.4
    2015-04-24 10:33:33.317 Version info: Detection engine 3.60.0
    2015-04-24 10:33:33.317 Version info: Detection data 5.13G
    2015-04-24 10:33:33.317 Version info: Build date 31/03/2015
    2015-04-24 10:33:33.317 Version info: Data files added 304
    2015-04-24 10:33:33.317 Version info: Last successful update 24/04/2015 7:33:24 AM
    2015-04-24 10:34:17.673 Error level 1

    2015-04-24 10:34:17.673 Scan completed.
    2015-04-24 10:34:17.673

    ------------------------------------------------------------
     
    Dcmurray,
    #22


  3. to hide this advert.

  4. 2015/04/24
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    [​IMG] Update Adobe Flash Player: http://get.adobe.com/flashplayer/
    Make sure you UN-check Yes, install McAfee Security Scan Plus

    NOTE 1: Beginning with Adobe Flash Version 11.3, the universal installer includes the 32-bit and 64-bit versions of the Flash Player.
    NOTE 2: While installing make sure you UN-check any extra garbage which wants to install alongside.

    ==============================

    Your computer is clean [​IMG]

    1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
    This is a very crucial step so make sure you don't skip it.
    Download [​IMG]DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

    Double-click Delfix.exe to start the tool.
    Make sure the following items are checked:
    • Activate UAC (optional; some users prefer to keep it off)
    • Remove disinfection tools
    • Create registry backup
    • Purge System Restore
    • Reset system settings
    Now click "Run" and wait patiently.
    Once finished a logfile will be created. You don't have to attach it to your next reply.

    2. Make sure Windows Updates are current.

    3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    4. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now ")

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    11. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
    About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

    12. Please, let me know, how your computer is doing.
     
    broni,
    #23
  5. 2015/04/24
    Dcmurray

    Dcmurray Well-Known Member Thread Starter

    Joined:
    2006/11/09
    Messages:
    322
    Likes Received:
    0
    Thank you for your hard work! We are still getting Mobogenie popups (before I ran Delfix)
     
    Dcmurray,
    #24
  6. 2015/04/24
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    I see what's going on.
    Uninstall:

    Genie Cleaner
    Genie Wifi
     
    broni,
    #25
  7. 2015/04/24
    Dcmurray

    Dcmurray Well-Known Member Thread Starter

    Joined:
    2006/11/09
    Messages:
    322
    Likes Received:
    0
    Done. Hopefully that will do it. Thanks again for all your hard work and time!
     
    Dcmurray,
    #26
  8. 2015/04/24
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    Way to go!! [​IMG]
    Good luck and stay safe :)
     
    broni,
    #27
  9. 2015/04/26
    Dcmurray

    Dcmurray Well-Known Member Thread Starter

    Joined:
    2006/11/09
    Messages:
    322
    Likes Received:
    0
    I tried to find the way to show this as resolved. Is that something you do? If so, please show as resolved. Thanks
     
    Dcmurray,
    #28
  10. 2015/04/26
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    I already marked it as "Solved ".
     
    broni,
    #29
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