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Resolved Lexmark printer communication error after Vista upgrade

Discussion in 'PC Hardware' started by Topnotch, 2014/05/12.

  1. 2014/05/12
    Topnotch

    Topnotch Well-Known Member Thread Starter

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    I would appreciate some help. I have a Dell desktop computer that came with XP on it and I just installed the Vista upgrade that came with the machine and now my Lexmark X5070 printer does not work and says it has a communication error. I have tried many things including un-installing the printer and re-installing, different USB cable, Checked the power cord, Checked the firewall settings. I have heard about a Dell patch that deletes all the old printer drivers from XP so that Vista drivers would work but I cannot find this patch. I am open for other ideas on how to fix this issue. When I re-install the printer with the current drivers everything goes smooth and appears it will work fine until I go to print a test page and I get the communication error. Thanks for any help/ advice you can give me.
     
    Topnotch,
    #1
  2. 2014/05/12
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi Topnotch. Try downloading and installing the printer driver from this page, Lexmark X5070 Driver.

    When you did the Vista upgrade did you perform a clean install of Windows Vista or perform an in-place-upgrade?

    Have you installed Windows Vista Service Pack 2 and all available updates for the Operating System?
     
    Evan Omo,
    #2
    Topnotch likes this.


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  4. 2014/05/12
    Topnotch

    Topnotch Well-Known Member Thread Starter

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    Evan, thank you for your help. Your suggestions did the trick and now my printer is up and running. Thanks again!
     
    Topnotch,
    #3
  5. 2014/05/12
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Alright awesome. Glad I could help. :)

    Since this issue is now resolved, please mark this thread as 'Resolved'.

     
    Evan Omo,
    #4

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