Resolved Installing Adobe Air

First off, I can get along without Adobe Air but Time Warner Cable requires Adobe Air to be able to use voice mail feature.

I use Microsoft Security Essentials and I can't remember the last time I had any problems with my computer. Every time I try to install Adobe Air I get this error:

http://salfantasia.us/AdobeAir.gif

This is the installation log file that was created the last time I tried, just a few minutes ago:

[2013-11-19:09:39:03] Runtime Installer begin with version 3.9.0.1210 on Windows XP x86
[2013-11-19:09:39:03] Commandline is:
[2013-11-19:09:39:03] No installed runtime detected
[2013-11-19:09:39:10] Starting runtime install. Installing runtime version 3.9.0.1210
[2013-11-19:09:39:10] Installing msi at c:\docume~1\salfan~1\locals~1\temp\air9.tmp\setup.msi with guid {52E225FC-FCB4-41F7-837B-6E37FB05BD7B}
[2013-11-19:09:39:22] Error occurred during msi install operation; beginning rollback: [ErrorEvent type= "error" bubbles=false cancelable=false eventPhase=2 text= "1603" errorID=0]
[2013-11-19:09:39:22] Rolling back install of c:\docume~1\salfan~1\locals~1\temp\air9.tmp\setup.msi
[2013-11-19:09:39:22] Rollback complete
[2013-11-19:09:39:22] Exiting due to error: [ErrorEvent type= "error" bubbles=false cancelable=false eventPhase=2 text= "1603" errorID=0]
[2013-11-19:09:39:40] Runtime Installer end with exit code 7

If anyone has experienced the same type of problem and was able to correct it I would appreciate some feedback. Like I said this is not keeping me from my every-day activities.

Thank you in advance for any help you can give me

 

Use Microsoft Cleanup to remove/uninstall Adobe AIR, then download and install the latest version of Adobe Air.

 

Thanks for the info but that's the first thing I did after I Googled the problem. I also tried installing Adobe Air in 'Safe Mode' and that didn't help either.

Thanks for the input.

 

Give this a try.
It's retired by Microsoft, but it still works in XP sp3 here.
http://www.softpedia.com/get/Security/Secure-cleaning/Windows-Installer-CleanUp-Utility.shtml

 

Thanks for all the input.

Windows Installer is running and it's set to MANUAL.

I ran the Windows Installer Fix.

Since I am the only user I am also the Administrator but when I used the 'Run as..' I removed the check from the 'Protect my computer...

I even tried turning off 'real time protection' in my Microsoft Security Essentials.

Still no joy.

The articles I had already read.

Thanks again. Maybe someone else may have done something different.

 

I had posted the log in my origonal post but here is the log as it is now after the many attempts.

[2013-11-19:09:39:03] Runtime Installer begin with version 3.9.0.1210 on Windows XP x86
[2013-11-19:09:39:03] Commandline is:
[2013-11-19:09:39:03] No installed runtime detected
[2013-11-19:09:39:10] Starting runtime install. Installing runtime version 3.9.0.1210
[2013-11-19:09:39:10] Installing msi at c:\docume~1\salfan~1\locals~1\temp\air9.tmp\setup.msi with guid {52E225FC-FCB4-41F7-837B-6E37FB05BD7B}
[2013-11-19:09:39:22] Error occurred during msi install operation; beginning rollback: [ErrorEvent type= "error" bubbles=false cancelable=false eventPhase=2 text= "1603" errorID=0]
[2013-11-19:09:39:22] Rolling back install of c:\docume~1\salfan~1\locals~1\temp\air9.tmp\setup.msi
[2013-11-19:09:39:22] Rollback complete
[2013-11-19:09:39:22] Exiting due to error: [ErrorEvent type= "error" bubbles=false cancelable=false eventPhase=2 text= "1603" errorID=0]
[2013-11-19:09:39:40] Runtime Installer end with exit code 7
[2013-11-19:13:08:03] Runtime Installer begin with version 3.5.0.600 on Windows XP x86
[2013-11-19:13:08:03] Commandline is:
[2013-11-19:13:08:03] No installed runtime detected
[2013-11-19:13:08:07] Starting runtime install. Installing runtime version 3.5.0.600
[2013-11-19:13:08:07] Installing msi at c:\docume~1\salfan~1\locals~1\temp\air2d9.tmp\setup.msi with guid {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}
[2013-11-19:13:08:15] Error occurred during msi install operation; beginning rollback: [ErrorEvent type= "error" bubbles=false cancelable=false eventPhase=2 text= "1603" errorID=0]
[2013-11-19:13:08:15] Rolling back install of c:\docume~1\salfan~1\locals~1\temp\air2d9.tmp\setup.msi
[2013-11-19:13:08:15] Rollback complete
[2013-11-19:13:08:15] Exiting due to error: [ErrorEvent type= "error" bubbles=false cancelable=false eventPhase=2 text= "1603" errorID=0]
[2013-11-19:13:08:18] Runtime Installer end with exit code 7
[2013-11-20:09:16:56] Runtime Installer begin with version 3.5.0.600 on Windows XP x86
[2013-11-20:09:16:56] Commandline is:
[2013-11-20:09:16:56] No installed runtime detected
[2013-11-20:09:17:02] Starting runtime install. Installing runtime version 3.5.0.600
[2013-11-20:09:17:02] Installing msi at c:\docume~1\salfan~1\locals~1\temp\air77.tmp\setup.msi with guid {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}
[2013-11-20:09:17:10] Error occurred during msi install operation; beginning rollback: [ErrorEvent type= "error" bubbles=false cancelable=false eventPhase=2 text= "1603" errorID=0]
[2013-11-20:09:17:10] Rolling back install of c:\docume~1\salfan~1\locals~1\temp\air77.tmp\setup.msi
[2013-11-20:09:17:10] Rollback complete
[2013-11-20:09:17:10] Exiting due to error: [ErrorEvent type= "error" bubbles=false cancelable=false eventPhase=2 text= "1603" errorID=0]
[2013-11-20:09:17:12] Runtime Installer end with exit code 7
[2013-11-20:09:35:36] Runtime Installer begin with version 3.5.0.600 on Windows XP x86
[2013-11-20:09:35:36] Commandline is:
[2013-11-20:09:35:36] No installed runtime detected
[2013-11-20:09:35:46] Starting runtime install. Installing runtime version 3.5.0.600
[2013-11-20:09:35:46] Installing msi at c:\docume~1\salfan~1\locals~1\temp\aird.tmp\setup.msi with guid {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}
[2013-11-20:09:35:55] Error occurred during msi install operation; beginning rollback: [ErrorEvent type= "error" bubbles=false cancelable=false eventPhase=2 text= "1603" errorID=0]
[2013-11-20:09:35:55] Rolling back install of c:\docume~1\salfan~1\locals~1\temp\aird.tmp\setup.msi
[2013-11-20:09:35:55] Rollback complete
[2013-11-20:09:35:55] Exiting due to error: [ErrorEvent type= "error" bubbles=false cancelable=false eventPhase=2 text= "1603" errorID=0]
[2013-11-20:09:35:57] Runtime Installer end with exit code 7
[2013-11-20:09:43:30] Runtime Installer begin with version 3.5.0.600 on Windows XP x86
[2013-11-20:09:43:30] Commandline is:
[2013-11-20:09:43:30] No installed runtime detected
[2013-11-20:09:43:35] Runtime Installer end with exit code 6
[2013-11-20:09:44:41] Runtime Installer begin with version 3.5.0.600 on Windows NT x86
[2013-11-20:09:44:41] Commandline is:
[2013-11-20:09:44:41] No installed runtime detected
[2013-11-20:09:44:47] Relaunching with elevation
[2013-11-20:09:44:47] Launching subprocess with commandline c:\docume~1\salfan~1\locals~1\temp\air13.tmp\adobe air installer.exe -ei
[2013-11-20:09:45:33] Cancelling elevated install
[2013-11-20:09:56:04] Runtime Installer begin with version 3.5.0.600 on Windows NT x86
[2013-11-20:09:56:04] Commandline is:
[2013-11-20:09:56:04] No installed runtime detected
[2013-11-20:09:56:09] Relaunching with elevation
[2013-11-20:09:56:09] Launching subprocess with commandline c:\docume~1\salfan~1\locals~1\temp\air3c.tmp\adobe air installer.exe -ei
[2013-11-20:09:56:17] Cancelling elevated install
[2013-11-20:09:57:52] Runtime Installer begin with version 3.5.0.600 on Windows XP x86
[2013-11-20:09:57:52] Commandline is:
[2013-11-20:09:57:52] No installed runtime detected
[2013-11-20:09:57:56] Starting runtime install. Installing runtime version 3.5.0.600
[2013-11-20:09:57:56] Installing msi at c:\docume~1\salfan~1\locals~1\temp\air3e.tmp\setup.msi with guid {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}
[2013-11-20:09:58:03] Error occurred during msi install operation; beginning rollback: [ErrorEvent type= "error" bubbles=false cancelable=false eventPhase=2 text= "1603" errorID=0]
[2013-11-20:09:58:03] Rolling back install of c:\docume~1\salfan~1\locals~1\temp\air3e.tmp\setup.msi
[2013-11-20:09:58:03] Rollback complete
[2013-11-20:09:58:03] Exiting due to error: [ErrorEvent type= "error" bubbles=false cancelable=false eventPhase=2 text= "1603" errorID=0]
[2013-11-20:09:58:07] Runtime Installer end with exit code 7

Thanks

 

Followed your instructions.

When I ran the Clean Up utility Adobe Air wasn't listed, I went thru the entire list. The first two listed items didn't have any descriptions just (13.2.42.0) & (9.3.2).

Then I went to C:\Docs & Settings\<username>\Local Settings\temp and emptied the folder. Because there were 4,429 folders and files I created a Restore Point in case I have some problems.

Re-booted the computer and tried to install Adobe Air. I got the same result recieved this message:

http://salfantasia.us/AdobeAir.gif

Thanks for the help.

 

I followed your instructions. I also found and deleted Adobe Air folders in these three locations:

docs & settings/<username>/application data/adobe

docs & settings/<username>/local settings/application data/adobe

docs & settings/all users/application data/adobe

I rebooted and attempted to install Adobe Air and got the same results.

This is the Install log file from the install:

[2013-11-24:09:42:55] Runtime Installer begin with version 3.9.0.1210 on Windows XP x86
[2013-11-24:09:42:55] Commandline is:
[2013-11-24:09:42:55] No installed runtime detected
[2013-11-24:09:43:01] Starting runtime install. Installing runtime version 3.9.0.1210
[2013-11-24:09:43:01] Installing msi at c:\docume~1\salfan~1\locals~1\temp\air38.tmp\setup.msi with guid {52E225FC-FCB4-41F7-837B-6E37FB05BD7B}
[2013-11-24:09:43:12] Error occurred during msi install operation; beginning rollback: [ErrorEvent type= "error" bubbles=false cancelable=false eventPhase=2 text= "1603" errorID=0]
[2013-11-24:09:43:12] Rolling back install of c:\docume~1\salfan~1\locals~1\temp\air38.tmp\setup.msi
[2013-11-24:09:43:12] Rollback complete
[2013-11-24:09:43:12] Exiting due to error: [ErrorEvent type= "error" bubbles=false cancelable=false eventPhase=2 text= "1603" errorID=0]
[2013-11-24:09:43:18] Runtime Installer end with exit code 7

Thanks for the time.

 

This is what I have:

Windows ® Installer. V 4.5.6001.22159

Thanks

 

OK. I did all the things that were indicated, allowed Full Control permissions to the System and also selected 'Replace permission on all child objects with entries shown here that applies to child objects'. I didn't find the 'Use simple file sharing' in the folder options and I have to assume that it's because I am using Windows XP Home edition.

I tried to install again but got same error.

Like I said at the beginning of this thread I can live without Adobe Air so I think that all options have been exhausted.

Since I am the only user on this computer are the changes I made to the permissions OK to stay or must I return them back to what they were. Once you answer this question I suggest that the thread may be closed.

Thanks for all the suggestions.

 

Time Warner Voice Zone Connect has never been installed on my computer.

When I sign in to my Time Warner 'MyServices' account and click on the 'My Home Phone' I get the message 'We're sorry, we were not able to retrieve your voicemails at this time. Please try again later.'

When I click on the 'VoiceZone Connect' tab it indicates 'Adobe Flash is required to download VoiceZone Connect' which I have installed already because I am an avid player of the 'Farm Town' App on 'Facebook' and that requires the latest Adobe Flash. Then it shows the 'Download' button.

When I click on 'Download' a new window comes up with the following:

http://salfantasia.us/VoiceZone.gif

The Time Warner site does not permit me to download any files. It runs the installation of Adobe Air first and then, if this is successful, it runs the installation program for VoiceZone Connect.

This is the FAQ displayed on the link you provided:

Question:

Where can I get the latest version of VoiceZone™ Connect?

Answer:

You can download VoiceZone™ Connect application from the VoiceZone™ Portal within MyServices. Just log in to MyServices with your TWC ID and choose VoiceZone from the Quick Link dropdown.

In the Settings tab, you will find information on VoiceZone Connect as well as instructions on how to download the application.

Apparently when Time Warner says 'Download' it refers to Download and 'Install', not Download and 'Save'.

Thanks for all the help. Since I will be getting a new Windows 7 computer by Christmas I'll try with it.