Resolved getting license from Macecraft

For years I've used JV16 PC tools from Macecraft (in Finland) superb suite. Last week when I went to upgrade to 2014 PLUS get the Gold VIP for 36.00 after paying I did not get the usual license & acknowledgement email. so after a long time I tried sending a message via their website but every time I tried to send a message I got "Timed out, failed to connect" I got the same message on a 2nd computer with a faster connection. They then sent me a email saying "resending license" but there was nothing there - I kept sending replies stating the facts but after 5 days nothing, what can I do? try to purchase again??

 

Yes I've checked spam trash that is basic simple stuff, I know - but no luck. thanks.

 

Has the 36.00 charge appeared on your online bank balance yet?

I noticed they have a live help link. Is that how you contacted them?

 

Live help is available ONLY if you have a license # - a catch 22 here not so good. Never had this happen before.

 

did not install old one, in all previous interactions with Macecraft they sent license # via email, I've never tried help menu - but that contains license for THAT specific edition - do you mean I could use the same number for the upgrade? But if that were the case noone would ever pay for a new edition. Does not make sense to me.

 

I would imagine you could use any valid Macecraft license to receive their "Live Help ".

 

ahh very good idea Doc - will give it a shot - but what if license is expired?? many thanks.

 

Purchase the Platinum VIP Package and you'll have:

 

That is exactly what I tried to do - am trying again. I never did sign up for VIP Gold before.

 

I hadn't done an upgrade since the 2005 version. Installed the latest version and dropped my license file in the folder like we used to do. Didn't work, still showed the "60-day trial version. So, I clicked Help > Download my license, filled in my name and email address, closed and re-opened jv16 as instructed and that was all there was to it. I'm now up to date with the latest "jv16 PowerTools 2014 [Platinum VIP]" version, useable on up to "5 personal computers ".

 

well that is great, will do, just a moment ago I went to their forum seems like my experience is very common many posts show the same events as happened to me,

 

What happens if you click "Help > Download my license "?

 

That did it - problem solved well at least on one computer let's see if I really have the platinum VIP.
thanks

 

Excellent. Thanks for letting us know.

 

Seems like jv16 is the gold standard among these kinds of utilities?

 

Yes the software is tops in the field but they sure dropped the ball on this, I went to their forum and found many such complaints and all with exactly the same stuff I had so it was not just me. They also got one email that said "resending license" but which was empty and they also got an error message " timed out" when they tried to send a message from their website - I did this on THREE computers using three browsers. So anyway all is good now Hooray. let's hope it works right when I run the app.
many thanks

 

BTW i observed on the Macecraft forum that many people had the very same problems, could not get e-mails, and when they sent email it was empty etc. But all is well now.

 

And to think all they had to do was simply click "Help > Download my license ".