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XP Blues (BSOD, BIOS Checksum Error, DCOM error)

Discussion in 'Windows XP' started by scgoh123, 2013/10/13.

  1. 2013/10/13
    scgoh123

    scgoh123 Well-Known Member Thread Starter

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    Recently I have really HUGE problems on my beloved, 12-year old Win XP desktop now. I don't know whether should I post it here or to the hardware section :confused: (Please change if it is unrelated to Win XP)

    Actually it caused a lot of problems before this, including hanging screens, unexpected BSODs, but it turned out to be okay after it is left for one day.

    However this time's different now. My dad left the computer to run continuously for an hour and took a nap, but when the moment he's back to computer, the computer has failed and showed a BIOS checksum error screen and it keeps searching for CD-ROM drive and Floppy drive (But both devices are absent in the desktop, so the search is looped)

    Initially I thought that the connection between HDD and the wires are loose, so I tried to tight all the connections and restart the computer. YAY! back to XP startup screen!! Wait! There's a catch. After it booted to desktop, besides my mouse, everything just hanged there!! (cursor is still moving but it wont respond when I click something) I have to do force restart and even tried Safe Mode and Last Known Good Configuration, but no luck.

    I decide to leave it to cool down for an hour, and I get back to my desktop. Yay!! It functions just like before!! So I went to check BlueScreenView (which will show up something when computer fails), it appeared to be a BSOD (KERNEL_MODE_EXCEPTION_NOT_HANDLED), and when I checked Event Viewer, it turned up to have a long list of DCOM errors, including errors like 'something' taking more than 30000 milliseconds to respond, 'something' failed to start etc. And I do the surfing of Internet, as usual, but not until half an hour, I witnessed the horrible BIOS checksum error screen happen before my eyes AGAIN. And yeah, no more access to my beloved desktop.
    (look at attachment, sorry it's blur)

    Well, after a whole long story, something must be happening to my desktop now. What is the cause of this events to occur? What is the main component to cause this? Is it caused by viruses? If it is an uncurable problem, what should I do in order to take out some of my important files stored in HDD?? Is there any way to solve this problem?

    Basic SPECS:
    Windows XP Professional SP3
    1.24 GB RAM
    2.02 GHz Intel(R)Pentium 4 Processor
    Intel Extreme Graphics

    Any help is appreciated.
     

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    Last edited: 2013/10/13
  2. 2013/10/13
    PeteC

    PeteC SuperGeek Staff

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    Replacing the CMOS battery on the motherboard should cure the BIOS Checksum Error.

    With a computer of that age I would suspect the hard drive - check it out with the manufacturer's disk diagnostic software (DOS version - boot from CD - remember to set the CD drive as the first boot option in BIOS ....

    Disk Diagnostic Software ....

    ExcelStore

    Hitachi/IBM

    Samsung

    Seagate, Maxtor, Quantum

    Western Digital

    Toshiba

    If you don't know the make/model of the hard drive download Speccy which will give you that information - use the piriform.com link.
    Clearly you have no back up of your data which is most unwise. Remove the hard drive and either couple it up to another computer as Slave or install in an external case and connect to another computer via USB.
     

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  4. 2013/10/14
    mattman

    mattman Inactive Alumni

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    A 12 year old computer (Pentium 4), you are very, very lucky and pat yourself and your family on the back, for keeping it going so long :cool:. I am happy after anywhere over 6 years.

    Back up as Pete said, because it might be going to the last boot-up.

    It sounds like a heat problem to me, you mentioned cooling down. (More than once?)

    Open the case (power disconnected), loosen any dust with a brush or a straightened paper clip in "tight areas ", like the cooling fins under the fans.

    Take it outside and blow the dust out. You can get a can of compressed air from a stationery supplier.

    If it is a hardware problem, it is not worth fixing. You have had more than a "good run" with it's lifespan.

    Back up, check the basics like overheating, but don't throw much effort at it after that. We were trying to keep relatively expensive computers going a decade or so ago, but now it is not worth keeping old machines going. 12 years :D cool!!

    Matt
     
  5. 2013/10/14
    scgoh123

    scgoh123 Well-Known Member Thread Starter

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    Hell Yeah. The Desktop Wont survive even for 10 mins
    I was online here just a FEW MINUTES AGO (using my WIN XP Desktop), the whole cycle runs again. -.-
    PeteC: I searched for the HDD diagnostics software (I am using Maxtor), but I couldn't find the disk diagnostics tool. I went and download Speecy, and yeah, this is when that whole thing looped again.
    PeteC I did some backup of my mum's photos, but not my files (not really important though), and now I don't even have a chance to get it back. :(

    Mattman: It's really be the last moments of my beloved computer now. Feeling sad though, because it followed me since kindergarten till now.
     
  6. 2013/10/14
    PeteC

    PeteC SuperGeek Staff

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    This is the link ....

    SeaTools for DOS

    Seems unlikely that you will be able to use SeaTools for Windows if the computer will not stay up.

    As I posted earlier ....
    If it is recognised you should be able to copy files off.

    IF you can get Speccy to run it will show CPU, motherboard & HD temps which you should post here.

    I rather fear that the PC has passed it's 'Use by Date' :(
     
  7. 2013/10/14
    scgoh123

    scgoh123 Well-Known Member Thread Starter

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    PeteC: I only have a laptop, so inserting the HDD as slave drive is impossible for me. And Opening the computer case and replace CMOS battery is too troublesome, and I doubt that CMOS battery is a problem, because system date and time is still functioning properly. Can I just reset BIOS settings to factory settings? Can I know the way of creating a DOS image in USB Drives? Because my computer can't boot from CD or floppy drive, but it support booting from USB devices.

    p/s: During the 10 mins survival, I found out something 'new' - NEW BSOD code:
    summary: PFN_LIST_CORRUPT 0x4E

    Most of the websites said that it comes from bad RAM. Is it true? Should I suspect bad RAM also?
     
  8. 2013/10/14
    PeteC

    PeteC SuperGeek Staff

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    True, but the second option I posted was to install the HD in an external case and connect via USB.

    I am assuming that you have desktop & laptop?
    Worth a try, but I doubt it will have any effect.
    Are you saying that the desktop does not have a CD drive or that it has but it is not functioning?

    It is possible to extract/ 'burn' an iso image to a USB stick, see ....

    Burn image to USB drive

    I know this is a Windows 7 forum, but look at the two posts by Brink for a link and the requirements - works with XP.
    Common causes are a driver issue or hardware issues with the HD or RAM

    How to test your RAM in Windows
     
  9. 2013/10/14
    scgoh123

    scgoh123 Well-Known Member Thread Starter

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    Thanks a bunch for your link of creating image of USB disks for me. Well, i am going to use my laptop to do the process.

    Yes, my desktop did not have CD drive (spoilt)

    Actually I have already test RAM using Memtest (USB boot). Found no errors though. But how many passes need to prove that RAM is working properly? And how to count test passes?
     
  10. 2013/10/14
    scgoh123

    scgoh123 Well-Known Member Thread Starter

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    Recent Windows XP observation + cannot create usb image file

    Recent Windows XP observation:
    Yesterday I just finish cleaning away the dust of my computer, and I turn on the Safe mode. It's working fine, it didnt pop out a single BSOD for 30 mins. And my dad like Safe Mode pretty much, because the word font is much bigger compared to before :rolleyes:

    BlueScreenView showed a new BSOD: IRQL_NOT_LESS_OR_EQUAL

    15 Oct 2013: I re-run the memtest again and let it run continuously, and......... (look at attachment #2)
    so my conclusion: CORRUPTED RAM. Am I correct?

    I can't create USB image file for HDD checker. It showed me this, said that it's invalid disc image. :( (look at the attachment)
     

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    Last edited: 2013/10/14
  11. 2013/10/15
    PeteC

    PeteC SuperGeek Staff

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    You are right re. the USB image using the Windows7 USB/DVD Download Tool - I tried it with the same result/ Maybe it is only applicable to Windows OS iso's.

    However I found this on Google .....

    ISO to USB

    and it works, I can't test it as I do not have Seagate or associated drives, but give it a shot.

    I am not sure how to interpret the memtest result, but IMO the interrupt was more than likely caused by the computer misbehaving rather than corrupted memory, especially as it passed shorter tests.

    Concentrate on the hard drive.
     
  12. 2013/10/16
    scgoh123

    scgoh123 Well-Known Member Thread Starter

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    Nah, it burns the iso image but wont work. Tested on both laptop and desktop. Should I choose the option 'bootable' or create partition before execute this?

    Sorry my english is bad, but what is IMO?

    Ok, gets that a lot.
     
    Last edited: 2013/10/16
  13. 2013/10/16
    PeteC

    PeteC SuperGeek Staff

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    You should choose the option 'Bootable' and be sure that the USB has only one partition. You should also set the boot order in BIOS to USB as the first option - otherwise the PC will boot from the hard drive.

    As I said I cannot test the copy I made, but I am not clear on what is meant by 'only supports Windows bootable ISO image - this could mean an iso image of Windows itself or an iso which Windows recognises or both.

    Sorry for using Internet slang - IMO - In My Opinion :)
     
  14. 2013/10/16
    scgoh123

    scgoh123 Well-Known Member Thread Starter

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    p/s: I am using Win XP desktop now. Seems that it has a good mood today

    I have did backup to all my important files, and downloaded Seatools for Windows. I did all the tests (SMART, long generic, short generic) but all showed a 'pass' result. However when I choose 'Advanced Tests', it prompted me to press F8 to run it, but when I pressed F8, it showed the option but when I clicked on it, nothing happens. What should i do now?
     
  15. 2013/10/16
    PeteC

    PeteC SuperGeek Staff

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    See Section 3 of the SeaTools for Windows Manual
    I think you can safely assume that there are no Advanced support features available for your drive.

    The good news is that your hard drive passed the tests and is unlikely to be the cause of your problems, so that is one hardware item out of the way :)

    I think you should look carefully at the motherboard and look for the capacitors - these are small cylindrical components mounted vertically like a tower. Look to see if any of these are bulging - that is distorted, or leaking.
     
  16. 2013/10/19
    scgoh123

    scgoh123 Well-Known Member Thread Starter

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    Sorry for my late reply (I was not around few days ago)

    My dad stopped me from disassembling the CPU because scared it may cause more damage to computer. But I know that my motherboard is somehow defective (You can see my previous thread posted in Hardware sections year 2011)

    So, can I know, besides motherboard, what other factors can cause this problem to happen?
     
  17. 2013/10/20
    PeteC

    PeteC SuperGeek Staff

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    If you are forbidden to open up the case the options for troubleshooting are limited.

    Apart from the motherboard the other items which can cause issues are, in no particular order, RAM, CPU - Pentium 4, PSU - Power Supply Unit.

    Test the RAM again using Memtest from a bootable USB stick.

    Download Coretemp and under Options select 'Always on Top' - monitor the CPU temp and post results here.
     
  18. 2013/10/21
    scgoh123

    scgoh123 Well-Known Member Thread Starter

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    CoreTemp Results

    Is this normal? o_O Or should I wait longer?
     

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  19. 2013/10/21
    PeteC

    PeteC SuperGeek Staff

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    No - that's not 'normal' - the readout should be both instantaneous and continuous.

    Either your motherboard does not have a temperature sensor or it has failed. You may find some indication in BIOS.

    Download Speccy free - use the pirriform.com link and post the opening screen here - screenshot below ....
     

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  20. 2013/10/23
    scgoh123

    scgoh123 Well-Known Member Thread Starter

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    Speecy Results

    umm I got this o_O
     

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  21. 2013/10/23
    PeteC

    PeteC SuperGeek Staff

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    The screenshot confirms that either the CPU sensor is not present or not working.

    The two temperatures shown for the motherboard and the hard drive are high at over 50 C. Unfortunately we do not have an indication of the CPU temperature, but I would hazard a guess that it is also high. After 12 years it is possible that the thermal paste has become less effective and the CPU is overheating and automatically shutting down on over temperature.

    When did you last check that the CPU fan and the case fan (if there is one) were running satisfactorily and when did you last clean out dust from the CPU heat sink, clean the fan blades, etc??

    Read again Matt's post #3

    A check of the capacitors on the motherboard as I suggested earlier really needs to be done.

    It would be worth trying some external cooling - remove the side of the case and set a fan to blow cool air into the case - see if this has any effect on the PC's behaviour.

    I have a feeling that the PC is slowly dying of old age :(
     

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