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Solved Infected HP Pavilion HPE-180a

Discussion in 'Malware and Virus Removal Archive' started by Kotare, 2013/09/26.

Page 2 of 2
  1. 2013/09/27
    Kotare

    Kotare Well-Known Member Thread Starter

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    Good morning,
    OTL Log
    All processes killed
    Error: Unable to interpret <Code: > in the current context!
    ========== OTL ==========
    Error: No service named Amsp was found to stop!
    Unable to delete service\driver key Amsp.
    File C:\Program Files\Trend Micro\AMSP\coreServiceShell.exe coreFrameworkHost.exe not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@adobe.com/FlashPlayer\ deleted successfully.
    64bit-Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@microsoft.com/GENUINE\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@Apple.com/iTunes,version=\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@microsoft.com/GENUINE\ deleted successfully.
    Registry value HKEY_USERS\S-1-5-21-1385650141-2093445739-4049943122-1001\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{21FA44EF-376D-4D53-9B0F-8A89D3229068} deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{21FA44EF-376D-4D53-9B0F-8A89D3229068}\ not found.
    Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\ deleted successfully.
    Registry value HKEY_USERS\S-1-5-21-1385650141-2093445739-4049943122-1003\Software\Microsoft\Windows\CurrentVersion\Run\\HPADVISOR deleted successfully.
    Registry value HKEY_USERS\S-1-5-21-1385650141-2093445739-4049943122-1003\Software\Microsoft\Windows\CurrentVersion\RunOnce\\mctadmin deleted successfully.
    64bit-Registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\Add to Google Photos Screensa&ver\ deleted successfully.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\livecall\ deleted successfully.
    File Protocol\Handler\livecall - No CLSID value found not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\msdaipp\ deleted successfully.
    File Protocol\Handler\msdaipp - No CLSID value found not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\msdaipp\0x00000001\ not found.
    File Protocol\Handler\msdaipp\0x00000001 - No CLSID value found not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\msdaipp\oledb\ not found.
    File Protocol\Handler\msdaipp\oledb - No CLSID value found not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\ms-itss\ deleted successfully.
    File Protocol\Handler\ms-itss - No CLSID value found not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\msnim\ deleted successfully.
    File Protocol\Handler\msnim - No CLSID value found not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\osf\ deleted successfully.
    File Protocol\Handler\osf - No CLSID value found not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\skype4com\ deleted successfully.
    File Protocol\Handler\skype4com - No CLSID value found not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\tmtb\ deleted successfully.
    File Protocol\Handler\tmtb - No CLSID value found not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\tmtbim\ deleted successfully.
    File Protocol\Handler\tmtbim - No CLSID value found not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\wlmailhtml\ deleted successfully.
    File Protocol\Handler\wlmailhtml - No CLSID value found not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\wlpg\ deleted successfully.
    File Protocol\Handler\wlpg - No CLSID value found not found.
    64bit-Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\WebCheck deleted successfully.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E6FB5E20-DE35-11CF-9C87-00AA005127ED}\ not found.
    Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\WebCheck deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E6FB5E20-DE35-11CF-9C87-00AA005127ED}\ not found.
    ========== SERVICES/DRIVERS ==========
    ========== REGISTRY ==========
    ========== FILES ==========
    File\Folder C:\FRST not found.
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 67 bytes
    ->Flash cache emptied: 57472 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    User: Richard Bulger
    ->Temp folder emptied: 63211095 bytes
    ->Temporary Internet Files folder emptied: 3415575 bytes
    ->Java cache emptied: 222746 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Apple Safari cache emptied: 0 bytes
    ->Flash cache emptied: 58148 bytes

    User: UpdatusUser
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 67 bytes
    ->Flash cache emptied: 58264 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32 (64bit) .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 0 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 50461 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 64.00 mb


    OTL by OldTimer - Version 3.2.69.0 log created on 09282013_071147

    Files\Folders moved on Reboot...
    C:\Users\Richard Bulger\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
    C:\Users\Richard Bulger\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\YGMVPFLV\106266-active-infected-hp-pavilion-hpe-180a-2[1].htm moved successfully.
    C:\Users\Richard Bulger\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\PAL11J17\xd_arbiter[1].htm moved successfully.
    C:\Users\Richard Bulger\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\83FGBECO\fastbutton[1].htm moved successfully.
    C:\Users\Richard Bulger\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\83FGBECO\like[1].htm moved successfully.
    C:\Users\Richard Bulger\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\83FGBECO\postmessageRelay[1].htm moved successfully.
    C:\Users\Richard Bulger\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\83FGBECO\xd_arbiter[1].htm moved successfully.
    C:\Users\Richard Bulger\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\AntiPhishing\7A7E08C8-3FF5-45F2-873D-A84D669DC82F.dat moved successfully.
    C:\Users\Richard Bulger\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\MSIMGSIZ.DAT moved successfully.
    File move failed. C:\Users\Richard Bulger\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat scheduled to be moved on reboot.
    C:\Windows\temp\FireFly(201309280640569A0).log moved successfully.
    C:\Windows\temp\integratedoffice.exe_c2ruidll(201309280640569A0).log moved successfully.
    C:\Windows\temp\integratedoffice.exe_streamserver(201309280640579A0).log moved successfully.
    File move failed. C:\Windows\temp\ood_stream.x86.en-us.dat scheduled to be moved on reboot.
    File move failed. C:\Windows\temp\ood_stream.x86.x-none.dat scheduled to be moved on reboot.
    C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.

    PendingFileRenameOperations files...

    Registry entries deleted on Reboot...

    And the FSS Log
    Farbar Service Scanner Version: 13-09-2013
    Ran by Richard Bulger (administrator) on 28-09-2013 at 07:30:06
    Running from "C:\Users\Richard Bulger\Desktop "
    Microsoft Windows 7 Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware "=DWORD:1


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => MD5 is legit
    C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\System32\dhcpcore.dll => MD5 is legit
    C:\Windows\System32\drivers\afd.sys => MD5 is legit
    C:\Windows\System32\drivers\tdx.sys => MD5 is legit
    C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\System32\dnsrslvr.dll => MD5 is legit
    C:\Windows\System32\mpssvc.dll => MD5 is legit
    C:\Windows\System32\bfe.dll => MD5 is legit
    C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\System32\SDRSVC.dll => MD5 is legit
    C:\Windows\System32\vssvc.exe => MD5 is legit
    C:\Windows\System32\wscsvc.dll => MD5 is legit
    C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\System32\wuaueng.dll => MD5 is legit
    C:\Windows\System32\qmgr.dll => MD5 is legit
    C:\Windows\System32\es.dll => MD5 is legit
    C:\Windows\System32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\System32\ipnathlp.dll => MD5 is legit
    C:\Windows\System32\iphlpsvc.dll => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll => MD5 is legit


    **** End of log ****

    Tried numerous times to get the both/either Security Check pages to open but the request times out eventually. Shutdown all security systems but that made no difference.

    Temp File Cleaner ran Ok and removed 2Mb. Did not ask for a restart, but I did one anyway.

    ESET running now and that's going to be awhile given current rate of progress.
    Regards
    Rick
     
    Kotare,
    #21
  2. 2013/09/27
    broni

    broni Moderator Malware Analyst

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    broni,
    #22


  3. to hide this advert.

  4. 2013/09/27
    Kotare

    Kotare Well-Known Member Thread Starter

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    Got it thank you. I'll run it as soon as ESET is finished - which is likely to be several more hours yet at current rate of progress, 28% = 1.25 hours.
    Regards
     
    Kotare,
    #23
  5. 2013/09/27
    broni

    broni Moderator Malware Analyst

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    [​IMG]
     
    broni,
    #24
  6. 2013/09/27
    Kotare

    Kotare Well-Known Member Thread Starter

    Joined:
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    Security Check Log
    Results of screen317's Security Check version 0.99.73
    Windows 7 Service Pack 1 x64 (UAC is enabled)
    Internet Explorer 10
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    Trend Micro Titanium Maximum Security
    Antivirus up to date! (On Access scanning disabled!)
    `````````Anti-malware/Other Utilities Check:`````````
    Malwarebytes Anti-Malware version 1.75.0.1300
    Java(TM) 6 Update 24
    Java 7 Update 25
    Adobe Flash Player 11.8.800.168
    Adobe Reader 10.1.8 Adobe Reader out of Date!
    Google Chrome 29.0.1547.66
    Google Chrome 29.0.1547.76
    ````````Process Check: objlist.exe by Laurent````````
    Malwarebytes Anti-Malware mbamservice.exe
    Malwarebytes Anti-Malware mbamgui.exe
    Seagate DriveSettings Sync SeagateDriveSettingsService.exe
    Malwarebytes' Anti-Malware mbamscheduler.exe
    Trend Micro AMSP coreServiceShell.exe
    Trend Micro UniClient UiFrmWrk uiWatchDog.exe
    Trend Micro AMSP coreFrameworkHost.exe
    Trend Micro TMIDS PwmSvc.exe
    Trend Micro TMIDS PwmConsole.exe
    Trend Micro UniClient UiFrmWrk uiSeAgnt.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 2%
    ````````````````````End of Log``````````````````````

    ESET Scanner found no threats and no log was produced.
    Anti virus systems are all enabled once more.
     
    Kotare,
    #25
  7. 2013/09/27
    broni

    broni Moderator Malware Analyst

    Joined:
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    [​IMG] Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions (if present).
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader and install one of two free alternatives:

    - Foxit PDF Reader from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

    - PDF-XChange Viewer: http://www.tracker-software.com/product/pdf-xchange-viewer

    [​IMG] 1. Update your Java version here: http://www.java.com/en/download/installed.jsp

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

    Note 3: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    2. Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it.
    • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    • Do NOT post JavaRa log.

    ===============================

    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure Windows Updates are current.

    4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    8. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly.

    9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    11. (Windows XP only) Run defrag at your convenience.

    12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    13. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

    14. Please, let me know, how your computer is doing.
     
    broni,
    #26
  8. 2013/09/27
    Kotare

    Kotare Well-Known Member Thread Starter

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    Thank you, Broni. I have to spend a couple of hours cutting up and moving a tree (a really big tree!) that came down in a storm. Back in maybe four or five hours.
    Regards
    Rick
     
    Kotare,
    #27
  9. 2013/09/27
    broni

    broni Moderator Malware Analyst

    Joined:
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    Messages:
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    116
    [​IMG]
     
    broni,
    #28
  10. 2013/09/28
    Kotare

    Kotare Well-Known Member Thread Starter

    Joined:
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    Hello Broni, I have completed all steps as set out above and I have given the computer a bit of a work out. At this stage it seems to be going as well as it ever has and so far as I am concerned, this issue is resolved - though I don't know how to show that on the thread.
    My grateful thanks for your excellent, easy to follow guidance, and most of all for your time and patience. It is very much appreciated.
    Best regards
    Rick
     
    Kotare,
    #29
  11. 2013/09/28
    broni

    broni Moderator Malware Analyst

    Joined:
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    Messages:
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    Way to go!! [​IMG]
    Good luck and stay safe :)
     
    broni,
    #30
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