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Solved Trojan? Windows Firewall and MSE won't run

Discussion in 'Malware and Virus Removal Archive' started by DCHammer, 2013/08/19.

  1. 2013/08/23
    DCHammer

    DCHammer Well-Known Member Thread Starter

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    I also forgot to say that MSE updated correctly and came on when it should. It's currently stopped as ESET runs.
    Windows Firewall is also running now and I removed the only exception that existed in the list. If an application fails now, I'll know why and could re-enable that exception.
    Windows Defender is working now as well. Whatever it does.

    ESET just finished downloading the definitions files so hopefully the scan won't take long. HA!. 7% while I typed that sentence. :D
     
  2. 2013/08/23
    broni

    broni Moderator Malware Analyst

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    Very good :)
    We'll have couple minor fixes when you're done with Eset.
     

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  4. 2013/08/23
    DCHammer

    DCHammer Well-Known Member Thread Starter

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    Scan is taking a while. It's at 40%. It probably won't finish in time for me to reply this weekend. I'm headed out of town until Sunday evening. I'll post the results of the ESET scan then.
    Thanks again for your excellent assistance.
     
  5. 2013/08/23
    broni

    broni Moderator Malware Analyst

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    You're very welcome [​IMG]
     
  6. 2013/08/26
    DCHammer

    DCHammer Well-Known Member Thread Starter

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    ESET has finished scanning and said things were clear so no log file.
     
  7. 2013/08/26
    broni

    broni Moderator Malware Analyst

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    [​IMG] Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions (if present).
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB) and install one of two free alternatives:

    - Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

    - PDF-XChange Viewer: http://www.tracker-software.com/product/pdf-xchange-viewer

    [​IMG] 1. Update your Java version here: http://www.java.com/en/download/installed.jsp

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

    Note 3: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    2. Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it.
    • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    • Do NOT post JavaRa log.

    [​IMG] We have to fix one registry issue indicated by FSS.

    Following steps involve registry editing. Please create new restore point before proceeding!!!
    How to:
    XP - http://support.microsoft.com/kb/948247
    Vista and Seven - http://www.howtogeek.com/howto/wind...tore-point-for-windows-vistas-system-restore/

    Windows 8: http://www.vikitech.com/11302/system-restore-windows-8

    Download win-vista-action-center-notification-icon-missing.reg from here: http://www.bleepstatic.com/fhost/uploads/1/win-vista-action-center-notification-icon-missing.reg
    Double-click on downloaded file and confirm the prompt.
    Restart computer.
    Post new FSS log.
     
  8. 2013/08/26
    DCHammer

    DCHammer Well-Known Member Thread Starter

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    New FSS log:

    Farbar Service Scanner Version: 18-08-2013
    Ran by Ernest&Donna (administrator) on 26-08-2013 at 22:14:16
    Running from "C:\Users\Ernest&Donna\Desktop "
    Microsoft® Windows Vista™ Home Basic Service Pack 2 (X86)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Security Center:
    ============


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware "=DWORD:1


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\system32\nsisvc.dll => MD5 is legit
    C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
    C:\Windows\system32\Drivers\afd.sys => MD5 is legit
    C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
    C:\Windows\system32\Drivers\tcpip.sys
    [2013-08-15 19:05] - [2013-07-04 22:20] - 0914880 ____A (Microsoft Corporation) 6D0D344F643E28B31262AC2682109A3C

    C:\Windows\system32\dnsrslvr.dll => MD5 is legit
    C:\Windows\system32\mpssvc.dll => MD5 is legit
    C:\Windows\system32\bfe.dll => MD5 is legit
    C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\system32\SDRSVC.dll => MD5 is legit
    C:\Windows\system32\vssvc.exe => MD5 is legit
    C:\Windows\system32\wscsvc.dll => MD5 is legit
    C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\system32\wuaueng.dll => MD5 is legit
    C:\Windows\system32\qmgr.dll => MD5 is legit
    C:\Windows\system32\es.dll => MD5 is legit
    C:\Windows\system32\cryptsvc.dll
    [2013-08-15 18:57] - [2013-07-07 23:16] - 0133120 ____A (Microsoft Corporation) 684C130BBC6DB681BAD4920A4C944AA5

    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\system32\svchost.exe => MD5 is legit
    C:\Windows\system32\rpcss.dll => MD5 is legit


    **** End of log ****
     
  9. 2013/08/26
    broni

    broni Moderator Malware Analyst

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    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
    :Commands
    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [emptyjava]
    [CLEARALLRESTOREPOINTS]
    [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure Windows Updates are current.

    4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    8. Run Temporary File Cleaner (TFC) weekly.

    9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    11. (Windows XP only) Run defrag at your convenience.

    12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    13. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

    14. Please, let me know, how your computer is doing.
     
  10. 2013/08/26
    DCHammer

    DCHammer Well-Known Member Thread Starter

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    OTL Log:

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Ernest&Donna
    ->Temp folder emptied: 2142830 bytes
    ->Temporary Internet Files folder emptied: 11924487 bytes
    ->Java cache emptied: 37893 bytes
    ->Flash cache emptied: 506 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 23937486 bytes
    RecycleBin emptied: 901945 bytes

    Total Files Cleaned = 37.00 mb


    [EMPTYFLASH]
     
  11. 2013/08/27
    DCHammer

    DCHammer Well-Known Member Thread Starter

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    PC is running well. It's installing the latest Windows Updates now.
    My friend will be glad to have this machine back tomorrow. Thanks.
     
  12. 2013/08/27
    broni

    broni Moderator Malware Analyst

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    Yes!! [​IMG]
    Good luck and stay safe :)
     
  13. 2013/08/27
    DCHammer

    DCHammer Well-Known Member Thread Starter

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    Thank you my friend. You can mark this thread Resolved and Lock it.
     
  14. 2013/08/27
    broni

    broni Moderator Malware Analyst

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    You're very welcome [​IMG]
     

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