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Computer freezes up

Discussion in 'Windows 7' started by Daanii, 2013/08/09.

  1. 2013/08/09
    Daanii

    Daanii Well-Known Member Thread Starter

    Joined:
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    I have an Acer Aspire 1830-3595 laptop with an Intel core i3 processor running Windows 7. Lately it has begun to freeze up. It first seemed to happen when the computer got hot or was worked hard with a lot of programs running. It does it more and more, and now the laptop has become basically unusable.

    When it freezes I can see that no disk access is taking place. If I hit "control alt delete" nothing happens. I cannot get anything to work to unfreeze it, and have to push the power button in and do a hard shutdown. Then Windows gives me an abnormal termination message when I boot up again.

    Is there anything I can do to check what caused the freeze-up?

    Thanks.
     
  2. 2013/08/09
    Arie

    Arie Administrator Administrator Staff

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    Run this command from an elevated command prompt & post the output:

    wevtutil qe system /rd:true /f:text /q: "*[System[(Level=1 or Level=2 or Level=3)]]" >%temp%\$.$&notepad %temp%\$.$
     
    Arie,
    #2

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  4. 2013/08/09
    Daanii

    Daanii Well-Known Member Thread Starter

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    Thanks, Arie. I had to run the command in Safe Mode, and it generated 967 pages. Should I post it all? Or just the first few pages?
     
  5. 2013/08/09
    Arie

    Arie Administrator Administrator Staff

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    Examine it, and post maybe the last 10. Exclude duplicates, just mention that you got x# of them in the last day/week.
     
    Arie,
    #4
  6. 2013/08/09
    Daanii

    Daanii Well-Known Member Thread Starter

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    Here are the most recent results:

    Event[0]:
    Log Name: System
    Source: Service Control Manager
    Date: 2013-08-09T02:32:47.491
    Event ID: 7001
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: user-PC
    Description:
    The Computer Browser service depends on the Server service which failed to start because of the following error:
    The dependency service or group failed to start.

    [Event [1] through Event [30] were the same as above, with only the time stamp being slightly different, in the milliseconds or seconds.]

    Event[31]:
    Log Name: System
    Source: Service Control Manager
    Date: 2013-08-09T02:24:09.825
    Event ID: 7001
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: user-PC
    Description:
    The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
    The dependency service or group failed to start.

    Event[32]:
    Log Name: System
    Source: Service Control Manager
    Date: 2013-08-09T02:24:07.485
    Event ID: 7001
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: user-PC
    Description:
    The Computer Browser service depends on the Server service which failed to start because of the following error:
    The dependency service or group failed to start.

    [Event [33] and Event [34] were the same as above, even down to the timestamp.]

    Event[35]:
    Log Name: System
    Source: Microsoft-Windows-DistributedCOM
    Date: 2013-08-09T02:24:07.000
    Event ID: 10005
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: user-PC
    Description:
    DCOM got error "1084" attempting to start the service WSearch with arguments " " in order to run the server:
    {9E175B6D-F52A-11D8-B9A5-505054503030}

    Event[36]:
    Log Name: System
    Source: Microsoft-Windows-DistributedCOM
    Date: 2013-08-09T02:24:06.000
    Event ID: 10005
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: user-PC
    Description:
    DCOM got error "1084" attempting to start the service WSearch with arguments " " in order to run the server:
    {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

    Event[37]:
    Log Name: System
    Source: Microsoft-Windows-WLAN-AutoConfig
    Date: 2013-08-09T02:23:57.626
    Event ID: 10000
    Task: N/A
    Level: Error
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: user-PC
    Description:
    WLAN Extensibility Module has failed to start.

    Module Path: C:\windows\system32\athExt.dll
    Error Code: 21


    Event[38]:
    Log Name: System
    Source: Microsoft-Windows-DistributedCOM
    Date: 2013-08-09T02:23:57.000
    Event ID: 10005
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: user-PC
    Description:
    DCOM got error "1084" attempting to start the service EventSystem with arguments " " in order to run the server:
    {1BE1F766-5536-11D1-B726-00C04FB926AF}

    Event[39]:
    Log Name: System
    Source: Microsoft-Windows-DistributedCOM
    Date: 2013-08-09T02:23:49.000
    Event ID: 10005
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: user-PC
    Description:
    DCOM got error "1084" attempting to start the service ShellHWDetection with arguments " " in order to run the server:
    {DD522ACC-F821-461A-A407-50B198B896DC}

    Event[40]:
    Log Name: System
    Source: Service Control Manager
    Date: 2013-08-09T02:23:41.948
    Event ID: 7026
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: user-PC
    Description:
    The following boot-start or system-start driver(s) failed to load:
    AVGIDSDriver
    Avgldx64
    cdrom
    discache
    mwlPSDFilter
    mwlPSDNServ
    mwlPSDVDisk
    spldr
    Wanarpv6

    Event[41]:
    Log Name: System
    Source: Service Control Manager
    Date: 2013-08-09T02:23:40.278
    Event ID: 7001
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: user-PC
    Description:
    The AVGIDSAgent service depends on the AVGIDSDriver service which failed to start because of the following error:
    A device attached to the system is not functioning.

    Event[42]:
    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 2013-08-09T02:23:17.565
    Event ID: 41
    Task: N/A
    Level: Critical
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: user-PC
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    Event[43]:
    Log Name: System
    Source: EventLog
    Date: 2013-08-09T02:23:31.000
    Event ID: 6008
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: user-PC
    Description:
    The previous system shutdown at 2:15:35 AM on ?8/?9/?2013 was unexpected.

    [There were many other Events following.]
     
  7. 2013/08/12
    Arie

    Arie Administrator Administrator Staff

    Joined:
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    I'd back up any user data & use whatever disk you have from Acer (full install or factory recovery) to reinstall your OS.
     
    Arie,
    #6
  8. 2013/08/20
    Daanii

    Daanii Well-Known Member Thread Starter

    Joined:
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    Messages:
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    2
    Unfortunately, I do not have any backup disk from Acer. I bought the computer refurbished, and it did not come with anything like that. And I would like to avoid having to reinstall all the programs I have on the computer.

    For now I can get the computer to work by rebooting it if it crashes and making sure I do not have too many web pages open at the same time in Google Chrome, the browser I use. The crashes seem to come when I have several webpages open at once.
     
  9. 2013/08/21
    Arie

    Arie Administrator Administrator Staff

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    You'll need to check the temperature of the CPU under load, it may be overheating.
     
    Arie,
    #8

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