Resolved My Acronis True Image 2013 is backing up both of my hard drives twice..

Hi Peter,

I realize what happened. When I tried to recover C: from my external drive, I think it was working and it formatted my C:\ drive, but I had forgotten that when I installed the external drive, the names (Drive letters) were now changed.

Since I've installed another version of Windows, the Acronis bootable disk no longer works at start-up. Do I need to format C: before it will work?

Thank you,

bellisimo

 

Hi Peter,

I just meant that when I try to boot from the Acronis bootable disk it doesn't load up. Do I need to format C: first: My geek friend is on a sailboat somewhere in the Caribbean.

I think I can do this, Peter, I just need to know how to format C:

Thank you,

bellisimo

 

Hi Peter,

Sorry for taking so long in getting back to you. In my efforts to recover my files, I obviously made some kind of fatal mistake and, after formatting both my hard drives, a True Image message told me that a backup file was corrupted. I phoned them today and spoke with one of their tech support people. I told him about it and described to him how the blue backup files looked different since I've reinstalled Windows, and he assured me that the backup files are fine, and that when I'm back up and running they will work as they should.

I've loaded XP onto one disk and am now doing a slow format of the second drive, which I felt might be damaged because it had been acting a bit funny. A slow format will tell me, I hope, if the disk is damaged, right?

I'll report back to you as soon as I know where I'm at.

Thanks again,

bellisimo

 

Thanks, Peter,

I've reinstalled Windows XP on both hard drives and tody I'll try another recovery with a new bootable media disk.

Just to be safe, I'm thinking of turning off my my antivirus and firewall. I wonder it might have had a hand in interuppting my file recovery process. I can disconnect my router when I'm ready to attempt the recovery.

I'll let you know how I make out.

Thanks again,

bellisimo

 

Hi again, Peter,

Just to be sure, if I make a new Acronis Bootable Disk on one drive C:\ to recover files, can I use the same Bootable Disk to recover files to my slave drive E:\ ?

The reason I ask is that I can't make one on the E:\ drive because it's formatted, and I'd have to install Windows on it in order to make a disk for it.

Thanks,

bellisimo

 

Thanks Peter,

You have been very generous with your time and I truly appreciate it.

I'll mark this thread resolved now.

Thank you so much,

bellisimo