Resolved Windows 7 requires hard shutdown & restart to load & run

I have been advised to post my problem(s) here by broni after he assisted me in removing some malware from my pc. The procedure followed can be viewed under the topic "Windows 7 Explorer fails on startup and wow.dll error" "“ Woodstock1780. Since the rookit removal my pc will not boot properly and a hard shutdown then power up is necessary to be able to use the pc. All of the restore points that were created in the malware removal have disappeared. Windows update failed to install 4 out of 5 critical updates & referenced error codes 6BB and 64C messaging that Windows encountered unknown errors.

I have since run sfc\ scannow and chkdsk & then did a Windows repair via Tweaking.com per broni’s instructions. Two of the 7 logs that followed this procedure were in excess of 8 times the max post allowed here and were packed with the word Norton….I do not know what these logs tell me.

My system info:

Summary
Operating System
Microsoft Windows 7 Professional 64-bit SP1
CPU
Intel Core i5 760 @ 2.80GHz 57 °C
Lynnfield 45nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
MSI 2A9C (CPU 1) 41 °C
Graphics
HP 2210 (1920x1080@60Hz)
1024MB ATI Radeon HD 5450 (MSI)
Hard Drives
699GB Hitachi HDS721075CLA332 (SATA) 34 °C
Optical Drives
hp DVD-RAM GH60L
Audio
Creative X-Fi Audio Processor (WDM)
Operating System
Microsoft Windows 7 Professional 64-bit SP1
Computer type: Desktop
Installation Date : 11/13/2010 3:55:50 PM

 

Nuke & Pave

Arie, I do not have a W7 DVD. The OS was loaded by HP and no DVD came with the system. Starting from scratch may be the best way to go for a 100% trusted system, however, it is not practical for me at this point. I am not sure that I can trust my backup files at this point & data loss would pose a big problem for me. What other solutions can you suggest?

 

Brief: Install Windows 7 onto a new hard drive, attach the old hard drive and use Windows Explorer to drag all of your personal files/folders across onto the new drive.

Reinstalling Windows 7:

1. Find your Windows 7 Product Key: Typically this 25-character alphanumeric string is printed on a sticker affixed to your PC or on documentation included with your PC. Alternatively, you can use a keyfinder program such as Magical Jelly Bean Keyfinder to read your product key from the Registry. You must have your Product Key to reinstall Windows.
   
2. Download the ISO file for the version of Windows 7 you own:
   • Windows Home Premium SP1 (English, 64-bit)
   • Windows Professional SP1 (English, 64-bit)
   • Windows Ultimate SP1 (English, 64-bit)
   • Windows Home Premium SP1 (English, 32-bit)
   • Windows Professional SP1 (English, 32-bit)
   • Windows Ultimate SP1 (English, 32-bit)
   The above links point to Digital River, a licensed distributor of Microsoft software. These downloads are each over 3GB, and your current Product Key will only work with your edition of Windows, so make sure to select the right one.
   
3. Download the Windows 7 USB/DVD download tool. This utility helps you burn your Windows 7 ISO file to a DVD or USB flash drive. Whether you choose DVD or USB makes no difference; just confirm that your PC can boot to the media type you select.
   
4. Boot your computer using your new Windows 7 DVD or USB flash drive and follow the prompts to install Windows 7.

 

Thanks for the instructions...will need to purchase a new drive...that will take a few days. Will report back when I am completely prepared to do this.

 

Recommend Western Digital WD RE4 WD1003FBYX 1TB 7200 RPM 64MB Cache SATA 3.0Gb/s 3.5" Internal Enterprise Hard Drive with 5 year warranty - $99.99 (USD)

 

Thanks for the drive recommendation.....tera byte!....don't have enough years left to live to fill it up, LOL. I need to learn how to disconnect old & connect new before I jump in. I don't even know at this point if I have an expansion slot for a 2nd HD.

 

You're welcome.

What make and model computer? If it's a laptop you'll need a 2.5" hard drive instead of 3.5 ".

If there is room in the computer, the old hard drive can usually be attached internally. If not you can attach it to a USB port using either an external enclosure or with a USB-to-SATA adapter.

 

It is an HP ... don't recall the model number...specs are in the initial post. I have not had to open the case on this one yet, so this will be a first.

 

Physically replacing a hard drive in a Desktop case is usually no problem ... unless it's a really small case of course.

 

If you live in the USA Try this site and let it scan your product it will show you model number. Click on this link http://www8.hp.com/us/en/drivers.html If you are outside of the USA www.hp.com/support

 

Thanks to all for the responses. As I am in the middle of online continuing education exams I am going to have to live with this problem until I complete the 24 credits. Once completed I will re-open the subject and get it all done.

 

Bummer; best of luck though.