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Resolved PC shutting itself down

Discussion in 'PC Hardware' started by Barsby, 2013/03/06.

  1. 2013/03/06
    Barsby

    Barsby Inactive Thread Starter

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    Hi guys,

    I built myself a PC sometime last year and everything has been running fine other than one little thing; it shut itself down. It seems to only happen when running high-load games.

    I had a look online, and it all pointed towards it being the asus anti-surge protection, which made sense as it restarted and said a surge was detected. Apparently this feature isn't entirely reliable and can be switched off without any worries, so I switched it off.

    However, it still happens. I think it may be the PSU, I'm not entirely sure and unfortunately I don't have another one on hand that I'm able to test it with. Has anyone got any ideas as to what else it could possibly be? I do plan to order a new PSU after Easter, but would like to rule out any other possibilities.

    The system is as follows:
    ASUS M5A78L-M USB3 Motherboard
    FX-4100 Quad Core 3.6GHz AMD Processor
    DDR3 4GB 1333Mhz RAM x 2 (unsure of brand)
    GTX 550ti Graphics Card
    Alpine 650w PSU
    4 x Arctic F12 120mm fans
    64gb Verbatim SSD
    1tb Seagate HDD
    250gb Western Digital HDD

    Any help on the matter would be appreciated
    Chris
     
  2. 2013/03/06
    PeteC

    PeteC SuperGeek Staff

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    Your first step is to check that the issue is not heat related ....
    Check out your temps using Speccy and post the readings here - CPU, mobo, graphics, hard drives - see screenshot
     

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  4. 2013/03/06
    Barsby

    Barsby Inactive Thread Starter

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    http://img534.imageshack.us/img534/4260/speccyo.png

    Couldn't see anything for posting an actual image, so link is there.

    Temperatures seem perfectly normal to me, apart from the CPU. I'm not sure why it's that low, it's always seemed to sit at that sort of temperature.
     
  5. 2013/03/07
    Arie

    Arie Administrator Administrator Staff

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    That doesn't look promising.

    Can you enter the BIOS and have a look at the temperatures reported there? Usually you'll find it under a section called Hardware Monitor.
     
    Arie,
    #4
  6. 2013/03/07
    Barsby

    Barsby Inactive Thread Starter

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    The CPU temperature in the BIOS is showing as 42c, which seems around about normal to me.
     
  7. 2013/03/07
    PeteC

    PeteC SuperGeek Staff

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    If correct that temperature is pretty normal.

    If you think the PSU is questionable check out the voltages using Speccy - click on Motherboard for details.
     
  8. 2013/03/07
    Bill

    Bill SuperGeek WindowsBBS Team Member

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    42°C for your CPU is great. 12°C = 53.6°F so unless you have your computer inside your refrigerator, it would seem Speccy has a problem reading that. However, viewing the BIOS Setup Menu is about the least demanding task we can ask of our computers so keep in mind that 42°C is likely to go no where but up during normal use. Still, I don't think about worrying about CPU temps until they hit and sit above 60°C.

    That said, there are many heat sensitive devices on or attached to the motherboard besides those monitored by sensors. So you need to ensure the interior is clean of heat trapping dust.

    Did this shutdown problem just begin, or has that been a problem since it was first put together?

    When troubleshooting potential hardware problems, I always want to ensure I am providing good, clean power - especially before considering replacing any other hardware.
     
    Bill,
    #7
  9. 2013/03/07
    Barsby

    Barsby Inactive Thread Starter

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    Voltages:
    CPU CORE 1.440 V
    MEMORY CONTROLLER 1.500 V
    +3.3V 1.908 V
    +5V 3.468 V
    +12V 8.112 V
    -12V (7.440) V
    -5V (3.120) V
    +5V HIGH THRESHOLD 2.863 V
    CMOS BATTERY 1.668 V

    Are these normal?

    As for when it started, I can't tell you for sure. I had a previous PSU that completely died which was 750w, I don't believe it happened when I had that other than when it completely died.

    The PC is completely dust free. I tend to check it once a fortnight and make sure to dust out any that I come across.
     
  10. 2013/03/07
    PeteC

    PeteC SuperGeek Staff

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    Far from it if accurate .....

    Not a single value is anywhere near what it should be - each voltage should be within +/- 0.1-2 v of the stated level.

    Double check them in SIW - free version and/or BIOS.
     
  11. 2013/03/07
    Bill

    Bill SuperGeek WindowsBBS Team Member

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    Well, the required tolerances are not quite that tight (.1) but they are pretty tight and clearly, your voltages are off.

    You can disregard the -5 and -12VDC. And there is a known bug affecting the readings for +12V on "some" systems running 64-bit Windows 7 where the +12VDC reading is abnormally low (mine, for example shows 4.096V for my +12V reading but since my computer works great, that is obviously not right). Your 3.3 and +5 should be right, however. And CMOS batteries are typically CR2032 wafer-type batteries, which are 3 volt batteries. So yours showing only 1.6 is odd too.

    Note the ATX12V Form Factor PSU Design Guide, Ver 2.2, Page 13, Table 2 shows required voltage tolerances for all ATX compliant PSUs:
     

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  12. 2013/03/07
    Arie

    Arie Administrator Administrator Staff

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    That's a budget PSU. Throw it out!

    Yes, that's how I feel about budget PSU's. I do build my own PC, and get the best I can afford, specially for PSU. That's where stability starts: A good quality power supply.

    Start reading Power Supply Fundamentals and Recommended Power Supplies
     
  13. 2013/03/07
    Barsby

    Barsby Inactive Thread Starter

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    Voltages in BIOS are:

    VCORE: 1.440v
    3.3V: 3.344V
    5V: 5.160V
    12V: 12.259V

    The PSU was unfortunately, at the time, the only one I was able to afford to replace it with. Looks like I may need to save a bit from working over Easter and get a better one.
     
  14. 2013/03/07
    Arie

    Arie Administrator Administrator Staff

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    Seems your BIOS values look OK at first glance.
     
  15. 2013/03/08
    Bill

    Bill SuperGeek WindowsBBS Team Member

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    As far as budget PSUs and the trash - keep one. You can then connect it to a PSU Tester to test fans and drive motors.
     
  16. 2013/03/10
    Barsby

    Barsby Inactive Thread Starter

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    I'll put it down to being the PSU not giving out enough power. Much appreciated guys. Cheers.
     

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