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Solved reminderhelper.exe - Cannot remove

Discussion in 'Malware and Virus Removal Archive' started by JetstreamJim, 2013/01/12.

Page 3 of 3
  1. 2013/02/04
    broni

    broni Moderator Malware Analyst

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    You're fine.
     
    broni,
    #41
  2. 2013/02/05
    JetstreamJim

    JetstreamJim Inactive Thread Starter

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    ESET wants to know if the proxy is configured . I cannot seem to get around it . It did detect my AV but then I turned it off .
     
    JetstreamJim,
    #42


  3. to hide this advert.

  4. 2013/02/05
    broni

    broni Moderator Malware Analyst

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    Try different browser.
     
    broni,
    #43
  5. 2013/02/06
    JetstreamJim

    JetstreamJim Inactive Thread Starter

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    ESET scan

    I uninstalled and reinstalled it and it looks like it worked this time . Man , that one does take a while to finish :eek: Now I'll have to tell you that I forgot to disable Avira again and it produced a popup that stated it found this : ADWARE/InstallCore.Gen

    I don't know if this had something to do with eset or not but thought I'd mention it . It did quarantine it . Here's eset results :

    C:\System Volume Information\_restore{BEDF2800-9EBE-4E18-A356-02718E2B92C5}\RP822\A0079662.dll a variant of Win32/Adware.Yontoo.B application cleaned by deleting - quarantined

    I told it to delete it and hope that's right . So now I "m wondering should I change all of my passwords . Some of them are pretty old anyway .
     
    JetstreamJim,
    #44
  6. 2013/02/06
    broni

    broni Moderator Malware Analyst

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    Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions (if present).
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

    ========================

    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    8. Run Temporary File Cleaner (TFC) weekly.

    9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    11. (Windows XP only) Run defrag at your convenience.

    12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    13. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

    14. Please, let me know, how your computer is doing.
     
    broni,
    #45
  7. 2013/02/09
    JetstreamJim

    JetstreamJim Inactive Thread Starter

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    The systems seems to be running better although some forum pages including this one seem to take a long time to load but only sometimes . I uninstalled adobe and installed the other one you said to I think . When I clicked the download button it came up as pdfreader instead of foxit . I find on a lot of these download pages that they put so many other download buttons that you might pick the wrong one . Thanks again for all of help ! Here's the latest OTL :

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Administrator
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: All Users

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Douglas
    ->Temp folder emptied: 49183 bytes
    ->Temporary Internet Files folder emptied: 56020367 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 0 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Apple Safari cache emptied: 0 bytes
    ->Flash cache emptied: 1177 bytes

    User: LocalService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: Other Users
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Puzzlenut
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Java cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 1496382 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 55.00 mb


    [EMPTYFLASH]

    User: Administrator

    User: All Users

    User: Default User

    User: Douglas
    ->Flash cache emptied: 0 bytes

    User: LocalService

    User: NetworkService

    User: Other Users
    ->Flash cache emptied: 0 bytes

    User: Puzzlenut
    ->Flash cache emptied: 0 bytes

    Total Flash Files Cleaned = 0.00 mb


    [EMPTYJAVA]

    User: Administrator

    User: All Users

    User: Default User

    User: Douglas
    ->Java cache emptied: 0 bytes

    User: LocalService

    User: NetworkService

    User: Other Users

    User: Puzzlenut
    ->Java cache emptied: 0 bytes

    Total Java Files Cleaned = 0.00 mb

    Restore point Set: OTL Restore Point

    OTL by OldTimer - Version 3.2.69.0 log created on 02092013_083347

    Files\Folders moved on Reboot...
    C:\Documents and Settings\Douglas\Local Settings\Temporary Internet Files\Content.IE5\ZANUNGQV\like[1].htm moved successfully.
    C:\Documents and Settings\Douglas\Local Settings\Temporary Internet Files\Content.IE5\SPMUOKYL\xd_arbiter[1].htm moved successfully.
    C:\Documents and Settings\Douglas\Local Settings\Temporary Internet Files\Content.IE5\PXD7NM99\xd_arbiter[1].htm moved successfully.
    C:\Documents and Settings\Douglas\Local Settings\Temporary Internet Files\Content.IE5\33WHCSXJ\104512-active-reminderhelper-exe-cannot-remove-3[1].html moved successfully.
    C:\Documents and Settings\Douglas\Local Settings\Temporary Internet Files\SuggestedSites.dat moved successfully.

    PendingFileRenameOperations files...

    Registry entries deleted on Reboot...
     
    JetstreamJim,
    #46
  8. 2013/02/09
    broni

    broni Moderator Malware Analyst

    Joined:
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    Way to go!! [​IMG]
    Good luck and stay safe :)
     
    broni,
    #47
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