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Resolved Remote Fault Monitoring on PCs

Discussion in 'Other PC Software' started by hill47, 2013/01/07.

  1. 2013/01/07
    hill47

    hill47 Well-Known Member Thread Starter

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    Hi,
    I remotely monitor and maintain several PCs at a computer club. Each PC has three user accounts which are used for different groups meeting there. They all run Win7.

    I am trying to find a simple way for users to report problems on the machines.
    It would be ideal if a user could simply report a problem by typing into a text box (say) on the desktop, and then submitting so that the report would show the machine name and user account. I would need to access the reports remotely.

    Any ideas would be gratefully received.

    Thanks,
    Geoff
     
    hill47,
    #1
  2. 2013/01/07
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Looks like you're assuming that the pc actually boots up;)

    Place a Support form the ALL User Desktop. They could in theory right click and send to Mail Recipient.
     
    Steve R Jones,
    #2


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  4. 2013/01/07
    hill47

    hill47 Well-Known Member Thread Starter

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    "Place a Support form the ALL User Desktop. "

    Not sure exactly what you mean. Are you suggesting something like a Word document?
    What is the ALL user desktop?
    The problem I have is that many of the users are not very IT literate, so it needs to be very simple.
     
    hill47,
    #3
  5. 2013/01/07
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Then have them use the telephone or email to notify you when there is an issue;)
     
    Steve R Jones,
    #4
  6. 2013/01/08
    TonyT

    TonyT SuperGeek Staff

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    On each computer, create a Notepad text document. Name it Problem Reports. Save a copy in these folders:

    C:/Users/<user1>/Desktop
    C:/Users/<user2>/Desktop
    C:/Users/<user3>/Desktop

    At the top of each text file write this:

    ### Use this document to record problems encountered on this computer. ###
    ### Begin each report with the date using this format: YYYY-MM-DD ###
    ### Separate each report with 4 blank lines. ###
    ### After writing your report, use the top menu and click File > Save. ###
    ### Then close this window. ###
     
    TonyT,
    #5

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