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Resolved [MSE detects items after PC has not been used for a while]

Discussion in 'Security and Privacy' started by raldridge, 2013/01/02.

  1. 2013/01/02
    raldridge

    raldridge Well-Known Member Thread Starter

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    I keep getting a detected alert after my PC has not been used for a while from MSE?. I click on send the data to microsoft but it keeps appearing?.
    I asked an IT expert and he said go to history and it should list all detected
    items and then select allow. Unfortunately when I go to MSE history the window list of detected items list is empty?, so I cannot select allow?.
    Although I did not see the allow option to select this but this might be due to the fact that there were no detected items in the history window?.
    My operating system is windows7 64 bit and I have office 2010.
    My email client is windows outlook from my office 2010.
    The message is about Roboform, a very handy piece of software that remembers most login info. I have just found out how to to insert the screeshot of the message I get daily from MSE.
     

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  2. 2013/01/02
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    You don't by any chance have another Anti Virus program on your PC do you? This is just probably a false positive and should be of no concern. Have your ran MBAM and see if it picks it up? I have heard other reports a couple of times about MBAM picking it up.
     

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  4. 2013/01/02
    raldridge

    raldridge Well-Known Member Thread Starter

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    I have never heard of the MBAM security program is it a freeware program?.
    As far as I know the IT guy who setup my system only installed the MSE security program.
    Does anyone know how to let MSE know that the file detected is to be allowed?.
     
  5. 2013/01/02
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    Please download Malwarebytes' Anti-Malware (MBA-M) to your Desktop.
    http://majorgeeks.com/downloadget.php?id=5756&file=9&evp=693ee0b20204960edfd909666f809b26

    * DoubleClick mbam-setup.exe and follow the prompts to install MBA-M.
    * Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version if one is available. There are always new updates to the definitions.
    * Once the program has loaded, select Perform full scan, then choose the drive(s) then click Scan.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Be sure that everything is checked, and click Remove Selected if malware is found.
    * When MBA-M finishes, Notepad will open with the log. The log can be retrieved by opening up MBAM and clicking on the Logs Tab at the top of the program .

    Reboot the computer

    Don't worry about the FREE download in the middle of the page. It is how they pay for their site. Just do the pop up about MalwareBytes. If it finds anything, post the log in the Malware section and Broni will have a look at it and he will advise from there.
     
  6. 2013/01/02
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Have you opened MSE and > Settings > click on any item on the list on Left and check what is operating? Neil.
     
  7. 2013/01/07
    raldridge

    raldridge Well-Known Member Thread Starter

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    MSE detected item

    I contacted Roboform and they gave me a work around with step by step
    instructions how to fix this in MSE which was exactly what I needed and this has fixed this problem.
    Thanks anyway for the offers of help on this forum.
     
  8. 2013/01/07
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    Be nice to know what the work around was incase somebody else has this problem.
     
  9. 2013/01/07
    raldridge

    raldridge Well-Known Member Thread Starter

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    Their instructions were:
    Go to Microsoft Security Essentials then go to the Settings tab.
    Click on " Excluded files and locations "
    Then click Browse then specify a path to the RoboForm folder C:\Program Files\Siber Systems\ AI RoboForm
     

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