Resolved Screen resolution too low.

After curing the problem of 'Police Threat' (in another forum) by formating HD. now have problems with reinstalling XP.
Resolution too low and unable to change for some reason. Unable to reinstall Internet because the screen images are too large and cannot click on buttons required to take the installation further because the buttons are off the screen.
I have tried reinstalling XP again but get the same problem, screen images too large. Must somehow reduce (increasing resolution) screen images.
Have tried to find if PC recognises monitor type,( it should do, it recognised it before the formatting) but get nothing highlighted to click on.
Because Monitor was not listed I tried 'Properties' ( in Healp and Support) to see if I could download driver as the 'Help Support' suggested, but need to be online for that
Display shows 640x480 screen resolution and Medium (16 bit) Color quality.that I am unable to alter?.
Stuck at the moment, any ideas?
Spanner.

 

The owner dose not have one, can I download one from my computer to disk or memory stick?
Spanner.

 

You will need to install the motherboard drivers before you do the video card drivers.
You can use Aida32 to identify the motherboard. You do not need to install the software in the usual sense. You will probably need to burn to a CD or DVD to get it onto the problem computer, as I doubt your USB ports are working to use a flash drive.

 

Reply to Evan, The Pc is a Dell desktop Optiplex GX270. X86-basedPC. System information shows the following.
Ethernet Controller PC!\VEN_8086&Dev_100E&SUBSY. Not Installed.
Multimedia Audio Controller PC1\Ven_8086&Dev_24D5&Subsy. Not Installed.
Video Controller (VGA Comp) PC1 \ Ven_8086&Dev_2572& Subsy. Not Installed
Reply to Mark, Will have to get Internet connection before I can work on your comments.
Thanks to both for your responses, hope my replies give a clearer picture.
Spanner.

 

Plug in a little USB WiFi adapter ($8 with shipping), connect to the 'net and get ALL available Windows Updates.

That usually solves ninety-something percent of the "no driver" problems. The rest you can usually download from the PC or device manufacturer.

 

Hi Spyware Dr, now why did'nt I think of that. good piece of kit to have around in case of connection problems, will get one today. Thanks
Spanner

 

You're welcome.

 

Thanks everyone for your help on this problem, it is now solved, obtained drivers for OptiPlex together with drivers for missing items, as, internet connection and video etc,
Sceen resolution is now as it should be and all is well, our forum member ( PC owner) is delighted, and thinks I am a brilliant, had to tell him the truth. It was your help that cured the problems after the 'Police Threat' scare. Will mark this Resolved.
Thanks again to all and happy healthy New Year.
Spanner.

 

You can also use one of those USB WIFI adapters and get on line that way. Then get your drivers and then you should be good to go. USB ports usually are working when you install the OS.

 

To Mr Bill ,got one of those USB WI FI adaptors now, proving usefull to check if wireless is working from PC .
Thanks.
Spanner

 

Neatest thing since ice cream. Saved me lots of time a few times.