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Resolved [Access violation error message in module comcastantispy.exe]

Discussion in 'Other PC Software' started by aks, 2012/12/01.

  1. 2012/12/01
    aks

    aks Inactive Thread Starter

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    Does anyone know what this error message means?
    Access violation of address 00423870 in module comcastantispy.exe. Write of address 00000001.

    And what I can do about it?
     
    aks,
    #1
  2. 2012/12/01
    Arie

    Arie Administrator Administrator Staff

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    Arie,
    #2


  3. to hide this advert.

  4. 2012/12/01
    aks

    aks Inactive Thread Starter

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    Thank you, Arie. I wasn't aware I had Comcast security, and I don't find it on my machine with a search. Could it be under a different name other than Comcast Antispy?
     
    aks,
    #3
  5. 2012/12/01
    Arie

    Arie Administrator Administrator Staff

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    Some other possibilities:

    If you had the toolbar and removed it, Real Time Protection remains.

    You can uninstall that component via Programs and Features in Control Panel.
     
    Arie,
    #4
  6. 2012/12/01
    aks

    aks Inactive Thread Starter

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    Still puzzled

    Comcast Toolbar
    CA-Real Time protection
    CA-Pest Patrol
    Xfinity Toolbar

    Arie, thanks for trying to help, but I don't see any of these anywhere.
     
    aks,
    #5
  7. 2012/12/02
    TonyT

    TonyT SuperGeek Staff

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    Look in Add-Remove Programs.
    You can also do a search for comcastb or comcast antispy, they may be folders that contain an uninstall program. You DO have it installed. The program is made by Computer Associates, a division of McAfee. It gets install at C:\Program Files\comcasttb or C:\Program Files (x86)\comcasttb, the uninstaller should be there. Also, delete the folder C:\Program Files\CA or C:\Program Files (x86)\CA. Reboot.
     
    TonyT,
    #6
  8. 2012/12/02
    aks

    aks Inactive Thread Starter

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    Very little luck

    Thank you, Tony. I looked again in Add-Remove Programs and didn't find any of those four. I also searched again for each one - and even McAfee - and didn't find any. I did see C:program Files (x86)\CA and deleted that and rebooted. Same error message.

    I wondering if this has anything to do with another problem I have, that my iPhone won't sync my calendar with my PC. I'll go to an Apple forum to solve that one.
     
    aks,
    #7
  9. 2012/12/03
    TonyT

    TonyT SuperGeek Staff

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    Go to Start > Run > type: msconfig > press OK button

    (if Run command not available, rt click the start button > Properties > Customize button > checkmark Run command)

    System Configuration > Startup tab > uncheck any reference to CA, Comcast Toolbar, CA-Real Time protection, CA-Pest Patrol, Xfinity Toolbar, comcastb, etc.

    Open Web browser(s) > Tools Menu > Addons > disable any references to above items.

    Comcast Antispy installs as a service. Check Control Panel > System & Security > Admin. Tools > Services > if any CA or Comcast stuff there set to Disabled and Stopped.
     
    TonyT,
    #8
  10. 2012/12/03
    aks

    aks Inactive Thread Starter

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    that worked

    thank you, Tony That worked. no more error message
     
    aks,
    #9
  11. 2012/12/03
    Admin.

    Admin. Administrator Administrator Staff

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    Please mark your thread as 'Resolved'.

     
    Admin.,
    #10

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