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Resolved Can't use Outlook 2007 after removing Outlook 2013

Discussion in 'Microsoft Mail (Outlook / OE / Windows Mail)' started by kiasuteo, 2012/09/23.

  1. 2012/09/23
    kiasuteo

    kiasuteo Well-Known Member Thread Starter

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    Hi

    after uninstalling the office 2013 preview and reinstalling the 2007 version , now the outlook can.t be used . it shows
    done create a new profile but still got other error and can't open at all :confused:
     
    kiasuteo,
    #1
  2. 2012/09/24
    Arie

    Arie Administrator Administrator Staff

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    I always fail to see the logic of users installing preview (beta) software on their 'live' system :eek:

    If you created a new profile & still get the error, you may be Fubar...

    The workaround (not creating a new profile) is deleting a registry key:

    1. Close Outlook
    2. Locate HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\{profile name}\0a0d020000000000c000000000000046
    3. Delete the binary value 0003036f

    {profile name} is the name of your Outlook profile.


    When you next start Outlook, the warning message will be gone and Outlook will automatically recreate the key with the correct value for the current version.
     
    Arie,
    #2


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  4. 2012/09/24
    kiasuteo

    kiasuteo Well-Known Member Thread Starter

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    sorry for not upgrading my pc knowledge , but where do I find
    Code:
    HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\{profile name}\0a0d020000000000c000000000000046
Delete the binary value 0003036f
    :confused:
     
    kiasuteo,
    #3
  5. 2012/09/24
    Arie

    Arie Administrator Administrator Staff

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    In the Windows Registry. Make sure you make a backup of your registry before you attempt to delete the key I suggested.
     
    Arie,
    #4
    kiasuteo likes this.
  6. 2012/09/25
    adelejukerberg

    adelejukerberg Inactive

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    Try to re-install the 2007 version.
     
    adelejukerberg,
    #5
  7. 2012/09/25
    kiasuteo

    kiasuteo Well-Known Member Thread Starter

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    Thanks
     
    kiasuteo,
    #6

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