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CD Drive problem

Discussion in 'PC Hardware' started by jammer, 2012/08/29.

  1. 2012/08/29
    jammer

    jammer Well-Known Member Thread Starter

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    Gateway 500X PC; 80GBHDD;512MB ram; DVD-ROM Drive (D:); Recordable Re-write (E:); WIN XP OS;
    Recently started having problem w/ D: drive... can't play CD's, only plays DVD's... troubleshooting w/WIN no joy... I disabled drive & restarted PC, no joy... I do notice that Device Mgr shows 'location' as (0), same as drive C:... doesn't seem right.. any help? Tx
     
    jammer,
    #1
  2. 2012/08/29
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi jammer. It is possible that the CD/DVD drive has started to wear out and as a result the drive isn't able to read or play CD's anymore but it can still play DVD's. That tells me that the component in the drive thats in charge of reading CD's has failed.

    To rule out that this is not a Windows problem take a look here, Fix problems with CD or DVD drives that can’t read or write media.
     
    Evan Omo,
    #2


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  4. 2012/08/30
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Can try blowing the dust our f the drive. In the good old days you could get a cleaning kit. Now a days - a new drive only cost a few more dollars than the kit...
     
    Steve R Jones,
    #3
  5. 2012/08/30
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    SpywareDr,
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  6. 2012/08/30
    jammer

    jammer Well-Known Member Thread Starter

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    OMO... the Microsoft Fix won't start after download... get alert that '(inexplicable) error occurred, try again later' ... any suggestions other than anything to do w/ useless Microsoft?? tx
     
    jammer,
    #5
  7. 2012/08/30
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Evan Omo,
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  8. 2012/09/02
    jammer

    jammer Well-Known Member Thread Starter

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    ... tried recommended registry 'filters' fix, no joy....
    PS: asked previously ,but is it OK that both the main PC HDD drive C:\ & the drive w/the problem have the same 'location (0)' in DEV MGR? tx
     
    jammer,
    #7
  9. 2012/09/02
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    On my old XP Pro machine, the Device Manager Properties for the two Seagate 250 GB hard drives and the Sony DVD RW all show the same "Location 0 (0) ".
     
    SpywareDr,
    #8
  10. 2012/09/02
    jammer

    jammer Well-Known Member Thread Starter

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    Tx for the quick responses y'all... in the course of troubleshooting, I recently discovered an additional oddity..... although the drive doesn't recognize purchased CD/DVD material, it DOES play DVD material I recorded/downloaded from another DVD?! Any thoughts??... tx
     
    jammer,
    #9
  11. 2012/09/03
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    The fact that you have tried some of the Windows fixes and that has not solved the problem, leads me to believe that your CD drive has partially failed and I think you might need to order and install a new CD/DVD drive.

    You could try following Steve's suggestion and blow out any dust or dirt that could be in the drive itself and see if that works.
     
    Evan Omo,
    #10
  12. 2012/09/03
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    Tip: There is no software that can fix broken hardware.
     
    SpywareDr,
    #11
  13. 2012/09/03
    jammer

    jammer Well-Known Member Thread Starter

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    ... will try the 'dust' clean out next...
    PS: any thoughts on why the drive does play my created DVD's? tx again for the inputs...
     
    jammer,
    #12
  14. 2012/09/03
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    The failing|filthy laser light is just strong enough to read some DVDs?

    Did you try reading one of the DVDs that can't be read in this drive in a different drive? If it can be read there with no problem, then you know it's not the DVD itself.
     
    SpywareDr,
    #13

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