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Resolved Java 7 update 4 won't install

Discussion in 'Other PC Software' started by Alicia J, 2012/06/11.

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  1. 2012/06/26
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Try downloading and running JavaRa to remove all versions of Java that are found.

    See if that tool is able to fully remove Java.
     
    Evan Omo,
    #21
  2. 2012/06/26
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    I actually tried that already.
     
    Alicia J,
    #22


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  4. 2012/06/27
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    Last edited: 2012/06/27
    SpywareDr,
    #23
  5. 2012/06/27
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    Should I try the Java Fix?
     
    Alicia J,
    #24
  6. 2012/06/27
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    Yes. Click the "14.3. How to Fix Java Problems" link above and follow the instructions on that page.
     
    SpywareDr,
    #25
  7. 2012/06/27
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    I've done those steps before but I can try again. I see there's a download called Java Fix. Should I try that?
     
    Alicia J,
    #26
  8. 2012/06/27
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    How far down that page did you get before it failed? Did JavaRa successfully remove all of the older versions? (Check your JavaRa.log file).
     
    SpywareDr,
    #27
  9. 2012/06/27
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    I can't find a JavaRa.log file I used the JavaRa tool to remove Java and see no log file. I ran registry cleaners and deleted folders left behind. Then I tried to install
    Java 7 update 5. The installation goes through but then on verifying it, it does not run.
     
    Alicia J,
    #28
  10. 2012/07/18
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    Any other ideas? Should I be messing in the registry next?
     
    Alicia J,
    #29
  11. 2012/08/18
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    Other than starting over, I'm afraid I'm fresh out of ideas. Hopefully someone else will be along soon with something else you might be able to try.
     
    SpywareDr,
    #30
  12. 2012/08/18
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    I've been monitoring your progress Alicia and believe me that if I knew some new way of uninstalling Java I would have you try it. Unfortunately it looks like the methods that you have tried in this thread so far haven't been successfull.

    Using the JavaRa tool to remove older versions of Java has always worked on other computers that I have used it on and I just don't get why it hasn't worked in your case.

    Lets see if some other members can chime in.
     
    Evan Omo,
    #31
  13. 2012/08/20
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    Do you think I should perhaps venture into the registry to see if there are still leftovers? Risky I know.
     
    Alicia J,
    #32
  14. 2012/08/20
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Yes you can but be very careful. Search for the terms Java and Sun and delete only those items that are found in the registry. Deleting the wrong registry key can hose your entire Windows install.

    You should also create a System Restore point just in case.
     
    Evan Omo,
    #33
  15. 2012/08/20
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    Ok I'll give it a shot in the next couple of days.
     
    Alicia J,
    #34
  16. 2012/08/22
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    No luck. I must have missed something in the registry.
     
    Alicia J,
    #35
  17. 2012/08/22
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    Check here HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall double click on uninstall highlight each entry and delete any key that makes reference to Sun or Java. but first back up your registry or create a restore point. Good luck.
     
    lj50,
    #36
  18. 2012/08/22
    goddez1

    goddez1 Inactive

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    Hello Alicia, Give the batch reg fix in this this post a shot:
    http://forums.whatthetech.com/index.php?showtopic=104537

    Also can you give me an url to the site with java that is the issue?
    Which Browser you use as default and if you have double checked that browser for any plugin related to Java that may need enabled or removed. Security setting in said browser that allows java to run.,,,,etc.
     
    Last edited: 2012/08/22
    goddez1,
    #37
    lj50 likes this.
  19. 2012/08/22
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    Would I use the JavaMSIFix or the Fixjava.zip?
    Should I uninstall using control panel first?
     
    Alicia J,
    #38
  20. 2012/08/22
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    Revo Uninstaller which has a FREE version (the 1.94 one on the left), will uninstall Java and all the Registry things that pertain to Java. Have used it many many times and not a problem. When you get to the Uninstall screen, you will have 4 choices. The 3rd one has a TIC in it. Do the 4th one. Then follow the screens from there.
     
    MrBill,
    #39
  21. 2012/08/22
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    Interesting read goddez1.
     
    lj50,
    #40
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