Solved Trojan Zero Access found by McAfee... can you help?

I have an acer 7738g laptop that has a built in fingerprint reader. When I bought my laptop I set it up to recognise my fingerprint, then when I keyed my passwords in for the first time I had the option to save. That means that when I log into my bank account online, I key in my username but then the fingerprint scanner appears, I swipe my fingerprint over the reader and it logs me in... The passwords are encrypted and stored on my laptop... I have to use my fingerprint to access the the fingerprint software and the store that holds the passwords. Using my fingerprint also stops the potential for key logger software...

 

Thanks Broni,

Will change all my passwords then just to be sure.... just running through the last bits from above...

Computer is working great, so much quicker than before too... Only problem I still have is the one I have with Microsoft outlook mentioned earlier...

 

All processes killed
========== OTL ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Mcx1-RACHLAPTOP-PC
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

User: Rachel Laptop
->Temp folder emptied: 578052086 bytes
->Temporary Internet Files folder emptied: 89569725 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 10220318 bytes
->Flash cache emptied: 942 bytes

User: TEMP
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: TEMP.RACHLAPTOP-PC
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: UpdatusUser
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 68889 bytes
RecycleBin emptied: 4175 bytes

Total Files Cleaned = 647.00 mb


[EMPTYFLASH]

User: All Users

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Mcx1-RACHLAPTOP-PC
->Flash cache emptied: 0 bytes

User: Public

User: Rachel Laptop
->Flash cache emptied: 0 bytes

User: TEMP
->Flash cache emptied: 0 bytes

User: TEMP.RACHLAPTOP-PC
->Flash cache emptied: 0 bytes

User: UpdatusUser
->Flash cache emptied: 0 bytes

Total Flash Files Cleaned = 0.00 mb


[EMPTYJAVA]

User: All Users

User: Default

User: Default User

User: Mcx1-RACHLAPTOP-PC

User: Public

User: Rachel Laptop
->Java cache emptied: 0 bytes

User: TEMP

User: TEMP.RACHLAPTOP-PC

User: UpdatusUser

Total Java Files Cleaned = 0.00 mb

Restore point Set: OTL Restore Point

OTL by OldTimer - Version 3.2.56.0 log created on 08092012_190021

Files\Folders moved on Reboot...
C:\Users\Rachel Laptop\AppData\Local\Temp\OLC Logging\RCFisher_live_co_uk.txt moved successfully.
C:\Users\Rachel Laptop\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRF{A2DA49DE-E7C1-4A6C-9C8D-3C2AD8892191}.tmp moved successfully.
C:\Users\Rachel Laptop\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{1D2C6FEC-A13D-4D0F-A50B-ECCEF5B8841F}.tmp moved successfully.

PendingFileRenameOperations files...
File C:\Users\Rachel Laptop\AppData\Local\Temp\OLC Logging\RCFisher_live_co_uk.txt not found!
File C:\Users\Rachel Laptop\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRF{A2DA49DE-E7C1-4A6C-9C8D-3C2AD8892191}.tmp not found!
File C:\Users\Rachel Laptop\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{1D2C6FEC-A13D-4D0F-A50B-ECCEF5B8841F}.tmp not found!

Registry entries deleted on Reboot...

 

Hi Broni,

Thank you so much for the help with resolving my virus/malware problem... All seems to be working fine now, I've finished all the last few tasks you suggested I complete and can safely say that all my programmes are fully updated.

I was completely surprised to be bitten by the zero access virus as I'm usually extremely careful when it comes to what I access on the internet... just goes to show it only takes on lapse to catch a virus...

Your a STAR!