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Resolved Win 7 update for sp1 locks laptop

Discussion in 'Windows 7' started by geno368, 2012/08/05.

  1. 2012/08/05
    geno368

    geno368 Well-Known Member Thread Starter

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    I bought win 7 and installed it on a dell D630 Latitude that had Xp premium and 2 gb ram and when I went to auto update it had 2 important updates listed. I selected them and it only did one. It gave me the standard error of failed on the sp1 update. I have tried several times and now it just locks up my system without downloading a single byte...What's up with that??? Thanks
     
    geno368,
    #1
  2. 2012/08/05
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Evan Omo,
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  4. 2012/08/06
    geno368

    geno368 Well-Known Member Thread Starter

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    Thanks for the reply Evan...I went to the link and was not sure which file to select...I started the .iso file but it was very large so I cancelled it. I didn't think I needed to make a cd. I then followed so troubleshooting files which didn't help as well. I went back to windows update and again got no files downloaded. I got the 800736cc error again.
     
    geno368,
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  5. 2012/08/06
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    If you running Windows 7 32-bit then download the file marked as windows6.1-KB976932-X86.exe.

    If you are running Windows 7 64-bit then download the file marked as windows6.1-KB976932-X64.exe.

    Also just in case you get that same error message when you attempt to install Windows 7 SP1 take a look here, Windows Update error 800736CC.
     
    Evan Omo,
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  6. 2012/08/06
    geno368

    geno368 Well-Known Member Thread Starter

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    Thanks very much Evan...that last link installed correctly..I think the windows update files were corrupted...Kudos!!!!!!!!
     
    geno368,
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  7. 2012/08/06
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Thats Great. :) Glad you were able to get this issue resolved.
     
    Evan Omo,
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