Resolved New slow laptop

I just bought a new Samsung Series E laptop. It has Windows 7 Home Premium, an Intel Core i3 2.3 processor, 6gb ram and a 500gb hard drive. Specification-wise it has about twice the capability of my old laptop. My broadband speed is 30mbps according to several online speed tests, and the connection indicator on the laptop says that I have an excellent connection.

It works perfectly except for one annoying problem: its page loading performance is slow (with both IE9 and Chrome) and Youtube videos, for example, stutter as if the broadband speed was very poor. My five-year old low-tech laptop plays the videos better!

I've uninstalled all the unwanted bloatware which came with the machine and have it just as I'd like it to be.

Would anyone know why I'm getting such a poor internet performance from what should be a sweetly running machine despite having an excellent broadband service?

Any thoughts would be welcome.

BTW I downloaded and installed all Windows updates.

 

Hi , I suspect that evan omo's flash player upgrade is the solution however I might add upgrading java runtime, as many websites use this
search : java download
If streaming is still a problem your advanced browser may not be accepting required cookies . If safe , I suggest lowering the security settings : internet options > privacy
Restart the browser and evaluate from a familiar streaming issue-prone video site
If it runs ok , then increase security - the required cookie should be already saved , at least for that site.
At end of session run antispyware scan to ensure no malware sneaked in
Is not a satisfactory solution as streaming should be smooth at default browser settings unless there is malware - in which case you can expect viewing issues as security blocks the parasite
If applicable upgrade firmware of network modem device if not using onboard and particularly if using the same device as installed on the previous XP era ? laptop

 

I use Chrome by default but occasionally use IE9. The lag occurs in both browsers. I have no extensions added to Chrome.

Youtube videos will pause/lag when playing.

All desktop non-web applications/programs (Ccleaner, Avast, utilities) open instantly and perform quickly.

I use Avast anti-virus

CPU usage is low when browsing. Security setting is medium.

I've upgraded the latest Java and also Flash player.

My wife's slightly older, poorer spec, laptop is a Win 7 machine also and runs perfectly. Both laptops use the signal from the desktop modem. No problem with her laptop in loading pages.

I've done a antivirus scan and all was well in that category.

The search for a solution continues. Thank you for your assistance!

 

I've printed out those instructions, Evan, and will give them a try tomorrow evening when I return.

Many thanks for this.

 

Well, Evan, I've done as you suggested and, alas, there's no difference at all. It's still annoyingly slow with buffering when loading web pages. Thanks anyway.

I'm bringing it to a computer specialist tomorrow or back to the computer shop where I bought it a few days ago. How it's functioning is just not acceptable. I have a broadband speed of 30+mbps (excellent signal), an Intel Core iE 2.35 processor and 6MB Ram, and it's slower than the older laptop which has an inferior specification.

I'll let you know what the outcome is.

Thanks everyone.

 

I eventually got in touch with Samsung Support. As soon as I mentioned the problem they instantly gave me the solution: an InterPROset/Wireless WiFi software update. I installed it and then checked out the laptop. The good news is that this solved the problem. Happy days!

Thanks again everybody for your input into this situation.