Resolved laptop won't start after battery is exhusted

Now I know that sounds silly but, here is the problem

I have an Acer E644 laptop that is about 3 months old running Win 7 Home Prem 64bit.

The woman's daughter ran the battery to exhaustion. Now when it is plugged into the wall, it will not charge. Further, it will not start when it is plugged in to the wall either.

I have heard of a reset process for laptops and indeed have done so on a ThinkPad previously but I cannot find any such references to this for an Acer.

Any thoughts are welcomed, thanks.

 

Sounds like a bad power jack or power brick.

 

Thought of that but don't know how to test that

 

Try the laptop with the battery removed and the adapter plugged in, if the laptop works then the problem is the battery (replace it). Also it may sound daft check the cable is connect to the brick (looks like a kettle lead) properly or the plug fuse may be blown.

(Disclaimer: If your system is still under warranty or guarantee, then contact the place of purchase and raise your issue with them. I only offer a solution to this problem and am not responsible for any damage or personal harm that may arise from this guide).

You can test the power brick with an Ohm metre; before doing this have a look at the brick most have an L.E.D to show they are receiving power. If this is the case then there could be an issue with the power block.

1. Plug the A/C adapter directly into a wall outlet. Make sure the power cable is securely inserted into the power brick.

2. Locate the A/C adapter's output voltage. Voltage ratings are usually located on the bottom of the power brick.

3. On the Ohm Meter, plug the red wire into the slot marked with a + sign -this is positive. Plug the black wire into the slot marked with a - sign - this is negative. Make sure to plug the ends in without the plastic handles.

4. Set the Ohm Meter to DCV (Direct Current Voltage) and make sure it is set to a number higher than the voltage listed on the power supply. Usually you will set the Ohm meter to the number 50.

5. Place the tip of the of the black conductor on the outside edge of the adapter.

6. Place the tip of the red conductor inside the adapter.

7. To verify if power is being supplied, look at the needle reading; it should land on the voltage marking near the voltage listed on the back of the power supply.

Hope this helps

 

That process is to disconnect any power, so take the battery out and don't connect the charger. Hold the power button down for several minutes (I hold it down for about three minutes). That drains the power out of the capacitors and allows the CMOS to reset.

I don't know if it might help, but I have seen some strange things happen.

Matt

 

Well I tried all of the suggestions and finally was going to send it back for repair when this morning the power light was on and the computer started normally. The battery is 100% charged now.

I fiddled with the power connection to the computer and it seemed firm but I suspect that ultimately there is a problem there somewhere.

Thanks for all of the input

 

Thanks for letting us know.