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Solved ZeroAccess trojan messages from McAfee and web browser failures

Discussion in 'Malware and Virus Removal Archive' started by sambaker, 2012/04/01.

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  1. 2012/04/01
    sambaker

    sambaker Inactive Thread Starter

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    sambaker,
    #21
  2. 2012/04/01
    broni

    broni Moderator Malware Analyst

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    Skip Java for now.
    It may be a subject to a different forum.
     
    broni,
    #22


  3. to hide this advert.

  4. 2012/04/01
    sambaker

    sambaker Inactive Thread Starter

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    Results of screen317's Security Check version 0.99.24
    Windows XP Service Pack 3 x86
    Internet Explorer 7 Out of date!
    ``````````````````````````````
    Antivirus/Firewall Check:
    Windows Firewall Disabled!
    McAfee SecurityCenter
    ```````````````````````````````
    Anti-malware/Other Utilities Check:
    Ad-Aware
    Spybot - Search & Destroy
    Windows Defender
    Windows Defender Signatures
    Secunia PSI (2.0.0.3003)
    HijackThis 2.0.2
    CCleaner (remove only)
    Java(TM) 6 Update 29
    Out of date Java installed!
    Adobe Flash Player 11.1.102.62
    Adobe Reader X (10.1.2)
    Mozilla Firefox (x86 en-GB..)
    ````````````````````````````````
    Process Check:
    objlist.exe by Laurent
    Ad-Aware AAWService.exe
    Ad-Aware AAWTray.exe
    ``````````End of Log````````````
     
    sambaker,
    #23
  5. 2012/04/01
    sambaker

    sambaker Inactive Thread Starter

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    Farbar Service Scanner Version: 01-03-2012
    Ran by Brandon McGahee (administrator) on 02-04-2012 at 00:52:36
    Running from "C:\Documents and Settings\Brandon McGahee\My Documents\Downloads "
    Microsoft Windows XP Home Edition Service Pack 3 (X86)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Yahoo IP is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
    "EnableFirewall "=DWORD:0
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
    "EnableFirewall "=DWORD:0


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Security Center:
    ============

    Windows Update:
    ============

    File Check:
    ========
    C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
    C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
    C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
    C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
    C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
    C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
    C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
    C:\WINDOWS\system32\netman.dll => MD5 is legit
    C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\WINDOWS\system32\srsvc.dll => MD5 is legit
    C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
    C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
    C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
    C:\WINDOWS\system32\qmgr.dll => MD5 is legit
    C:\WINDOWS\system32\es.dll => MD5 is legit
    C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
    C:\WINDOWS\system32\svchost.exe => MD5 is legit
    C:\WINDOWS\system32\rpcss.dll => MD5 is legit
    C:\WINDOWS\system32\services.exe => MD5 is legit

    Extra List:
    =======
    AegisP(13) Gpc(6) IPSec(4) mfetdi2k(10) NetBT(5) PSched(7) Tcpip(3)
    0x0D000000040000000100000002000000030000000A00000005000000060000000700000008000000090000000B0000000C0000000D000000
    IpSec Tag value is correct.

    **** End of log ****
     
    sambaker,
    #24
  6. 2012/04/02
    sambaker

    sambaker Inactive Thread Starter

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    Here is the ESETScan log:
    C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP191\A0043210.sys Win32/Sirefef.DA trojan cleaned by deleting - quarantined


    I have now completed all of the directions and logs you have requested thus far. The only thing that has been skipped is the update of Java.
     
    sambaker,
    #25
  7. 2012/04/02
    broni

    broni Moderator Malware Analyst

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    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. (Windows XP only) Run defrag at your convenience.

    11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    13. Please, let me know, how your computer is doing.
     
    broni,
    #26
  8. 2012/04/02
    sambaker

    sambaker Inactive Thread Starter

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    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Administrator
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->FireFox cache emptied: 0 bytes

    User: All Users

    User: Brandon McGahee
    ->Temp folder emptied: 91309 bytes
    ->Temporary Internet Files folder emptied: 845225 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 62823623 bytes
    ->Opera cache emptied: 0 bytes
    ->Flash cache emptied: 927 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: LocalService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Flash cache emptied: 0 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Flash cache emptied: 0 bytes

    User: Owner
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 4784 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 109744 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 33170 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 61.00 mb


    [EMPTYFLASH]

    User: Administrator

    User: All Users

    User: Brandon McGahee
    ->Flash cache emptied: 0 bytes

    User: Default User

    User: LocalService
    ->Flash cache emptied: 0 bytes

    User: NetworkService
    ->Flash cache emptied: 0 bytes

    User: Owner

    Total Flash Files Cleaned = 0.00 mb


    [EMPTYJAVA]

    User: Administrator

    User: All Users

    User: Brandon McGahee
    ->Java cache emptied: 0 bytes

    User: Default User

    User: LocalService

    User: NetworkService

    User: Owner

    Total Java Files Cleaned = 0.00 mb

    Restore points cleared and new OTL Restore Point set!

    OTL by OldTimer - Version 3.2.39.2 log created on 04022012_144910

    Files\Folders moved on Reboot...
    File\Folder C:\Documents and Settings\Brandon McGahee\Local Settings\Temp\etilqs_3mWMaPbrvSGO0wJ not found!
    C:\Documents and Settings\Brandon McGahee\Local Settings\Application Data\Mozilla\Firefox\Profiles\6akbzgc3.default\startupCache\startupCache.4.little moved successfully.
    File move failed. C:\WINDOWS\temp\logishrd\LVPrcInj01.dll scheduled to be moved on reboot.

    Registry entries deleted on Reboot...
     
    sambaker,
    #27
  9. 2012/04/02
    sambaker

    sambaker Inactive Thread Starter

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    The computer is running very well now, thanks. All of the symptoms I was experiencing before are gone. I am realizing faster overall performance, too.

    Thanks so much for guiding me through this process. Your assistance is invaluable.
     
    sambaker,
    #28
  10. 2012/04/02
    broni

    broni Moderator Malware Analyst

    Joined:
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    Way to go!! [​IMG]
    Good luck and stay safe :)
     
    broni,
    #29
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