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Resolved Optiplex GX270 technical issues

Discussion in 'PC Hardware' started by Lukeno1, 2012/02/12.

  1. 2012/02/12
    Lukeno1

    Lukeno1 Well-Known Member Thread Starter

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    Hi! Today I picked up a bunch of computer parts and two computers for free. One of these is clearly very dead and I have no intention of resurrecting, but the Dell Optiplex GX270 I picked up seems saveable. In fact, it was working perfectly until I tried a different IDE cable inside... ever since, it's simply left with an orange power light and absolutely no response from the power button.

    I have disconnected and reconnected the essential cables, and no non-essential device is currently connected, yet the issue remains. There are no blown, or even visibly swollen capacitors inside, and it had previously booted up Windows on a hard drive (which I removed due to it containing personal information of someone else's). The power supply fan is not moving, but the CPU fan is (at a regular speed, not at high speed).

    Could this indicate a PSU failure or some other PSU issue? And where can I find the correct caddy/rails for a GX270 to accept a hard drive? Are there any size requirements for a hard drive inside a GX270?
     
    Last edited: 2012/02/12
  2. 2012/02/12
    dnmacleod

    dnmacleod Well-Known Member

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    Are both PCs the same model?

    Did you try using the PSU from the other PC to see if it would fire up?
     

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  4. 2012/02/12
    Lukeno1

    Lukeno1 Well-Known Member Thread Starter

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    The computers are completely dissimilar. I'm not entirely sure that my other PSUs match the main "ATX" connector on the Optiplex GX270, as I know Dell have custom-built their connectors on some older machinery - is it a standard 20 pin connector or is it proprietary?
     
  5. 2012/02/12
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    Did you try putting the original HD back in and see what happens?
     
  6. 2012/02/12
    Lukeno1

    Lukeno1 Well-Known Member Thread Starter

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    I don't have an original hard drive for the computer (it was just a random one from the lot of parts I picked up). And it's stuck before it even gets to BIOS - no POST, no attempt to load BIOS, just an orange light on solidly.
     
  7. 2012/02/12
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi Lukeno1. It sounds to me like a problem with the PSU on the dell system. You are most likely going to have to replace the PSU in the unit since its not even booting up for you to get into BIOS. I can't think of anything else that could be causing the issue here other than PSU failure.
     
  8. 2012/02/12
    Lukeno1

    Lukeno1 Well-Known Member Thread Starter

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    Right. Can anyone tell me if the PSU connector on the machine is a standard 20 pin ATX one, or if Dell made it proprietary (so I can test the machine with a different PSU)?
     
  9. 2012/02/12
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    I know that on earlier Dell models you had to use a Dell PSU otherwise you would fry the system. But on this particular machine you should be able to use a standard ATX power supply. Before you replace the PSU though, check the wire colors, plugs, and pinouts to make sure they are the same so you don't fry anything when you plug it in.
     
  10. 2012/02/12
    Lukeno1

    Lukeno1 Well-Known Member Thread Starter

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    It did indeed look similar, I'll pull the 300W unit in my existing P4 machine and test it with that later.
     
  11. 2012/02/16
    Lukeno1

    Lukeno1 Well-Known Member Thread Starter

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    Well, it does look like the PSU was quite probably at fault, but the motherboard also appears to be dodgy - I found a bag of bits I'd missed, and there was another PSU inside. This does not squeal and the fan operates correctly (and very quietly), so I believe it to be good - but the orange light remains. Guess I'll be ordering a replacement motherboard from eBay then!
     
  12. 2012/02/16
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Good call. Hopefully by replacing the motherboard the computer will be able to boot up properly. Let us know what happens on the outcome.
     
  13. 2012/02/16
    Lukeno1

    Lukeno1 Well-Known Member Thread Starter

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    I'm not entirely sure what has failed on the motherboard, as all the capacitors are good (and they're Rubicons, so it's either been recalled and replaced, or it's a later model board) and there are no obvious burn marks. That said, the chipset heatsink does get warm to the touch very quickly, if not excessively hot.
     
  14. 2012/03/10
    Lukeno1

    Lukeno1 Well-Known Member Thread Starter

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    Just an update - I've ordered a replacement motherboard for the machine. Having disassembled the previous power supply and attempted to rotate the fan, it was almost totally seized - I could spin it, but it would require a bit of effort and it would simply stop turning the moment I removed my own force from it.
     
  15. 2012/03/14
    Lukeno1

    Lukeno1 Well-Known Member Thread Starter

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    The computer now runs fine - the new motherboard is perfect and it was indeed a motherboard fault, as the CPU is now happily working in my other Pentium 4 machine.

    However, there appears to be an issue with the optical drive cable, which allows the laptop-style drives to power perfectly but does not seem to send any data to the motherboard. Both IDE ports are tested as being good (by myself), so that's not the issue, and I tested it with both Optiplex optical drives I have, but there are no visible fractures in the cable. That said, I will be ordering a replacement cable sooner or later.

    Just an update :)
     
  16. 2012/03/14
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Thanks for letting us know. :)
     

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