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Solved System slow and hanging

Discussion in 'Malware and Virus Removal Archive' started by bracklapiper, 2012/01/19.

  1. 2012/01/21
    bracklapiper

    bracklapiper Inactive Thread Starter

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    it's just a small box saying :-runtime error 217 at 500A18B3
    that is all it says on the box but it is quite intermitted when it happens. do you think the new spybot finding problems and myself clicking to fix them could have done anything to the system.
     
  2. 2012/01/21
    bracklapiper

    bracklapiper Inactive Thread Starter

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    i have recieved another error:- runtime error 216 at 5003A116
    that is all it says i also get the warning that internet explorer has encountered a problem and needs to close but i try clicking the don't send button butanother one appears and can't get rid of it nomatter how much click it any help will be greatfully recieved
     

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  4. 2012/01/21
    broni

    broni Moderator Malware Analyst

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    What are you doing at the time the error happens?

    For now continue with Eset scan.
     
  5. 2012/01/22
    bracklapiper

    bracklapiper Inactive Thread Starter

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    i have ran the eset scan and it has found no threats.
     
  6. 2012/01/22
    broni

    broni Moderator Malware Analyst

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    ......
     
  7. 2012/01/22
    bracklapiper

    bracklapiper Inactive Thread Starter

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    sorry meant to say last time it normally happens when closing down the internet when i have had the inernet explorer has encountered a problem thats the only time i see them
     
  8. 2012/01/22
    broni

    broni Moderator Malware Analyst

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    Open IE, go Tools>Internet options>Advanced tab and click on "Reset" button.
    Restart IE.
    If it doesn't help you'll need to start new topic in Windows forum as for here....

    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
    :Commands
    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [emptyjava]
    [CLEARALLRESTOREPOINTS]
    [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. (Windows XP only) Run defrag at your convenience.

    11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    13. Please, let me know, how your computer is doing.
     
  9. 2012/01/23
    bracklapiper

    bracklapiper Inactive Thread Starter

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    hi the computer is working fine when i done the otl for the fix and rebooted it didn't give me a log file to post so i ran the clean up. i have also installed the WOT. i will have to update everything now so a great big thank youfor the help on sorting out my daughters laptop.
     
  10. 2012/01/23
    broni

    broni Moderator Malware Analyst

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    Way to go!! [​IMG]
    Good luck and stay safe :)
     
  11. 2012/01/23
    bracklapiper

    bracklapiper Inactive Thread Starter

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    :D once again thank you for the help:D
     
  12. 2012/01/23
    broni

    broni Moderator Malware Analyst

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    You're very welcome [​IMG]
     

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