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Resolved How can I repair Windows XP Tablet Edition

Discussion in 'Windows XP' started by Nana of 4, 2011/11/30.

  1. 2011/11/30
    Nana of 4

    Nana of 4 Well-Known Member Thread Starter

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    I have a Compaq TC 4200 Tablet that is running XP Tablet PC Edition. The HP page comes on at start up then goes into the Windows logo. A blue page flashes on then is gone. You can't get the error message or codes before it's gone. It finally loads and the resolution is terrible, it has a message about the display and asks if you want Microsoft to correct it. I said YES and there was no change. I have gone into the display in control panel to make changes and nothing changes. I tried to go into system restore to go back to an earlier time and am told I can't use system restore.

    I was researching and found out that Windows comes loaded on the tablet and I don't have a disk for it. Can I reinstall Windows some how? I have a Windows XP disk for my Dell, but found out that the PC Tablet Edition has necessary additions for the tablet to work properly. I just purchased this used a few months ago and it worked at that time.

    Any help would be appreciated. I don't know if the tablet has files you can use to repair Windows or exactly what you do to reinstall the tablet edition of Windows.
     
    Nana of 4,
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  2. 2011/12/04
    PeteC

    PeteC SuperGeek Staff

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    PeteC,
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  4. 2011/12/04
    Nana of 4

    Nana of 4 Well-Known Member Thread Starter

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    Pete,

    Thanks for the response! I tried to go to the site you sent, but the tablet will not connect to the internet. I went to the Network Connections folder and it's empty. I don't understand that and will have to figure out how to get online.
     
    Nana of 4,
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  5. 2011/12/04
    PeteC

    PeteC SuperGeek Staff

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    Do you have access to another computer on which you can download the driver and transfer to the tablet with a USB stick? I assume that tablets have USB ports.
     
    PeteC,
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  6. 2011/12/04
    Nana of 4

    Nana of 4 Well-Known Member Thread Starter

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    I do, I'll get that done now. Thanks
     
    Nana of 4,
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  7. 2011/12/04
    Nana of 4

    Nana of 4 Well-Known Member Thread Starter

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    I was asked if I wanted to overwrite the same folder that is on the tablet. I said YES TO ALL.

    I'm getting an error that says "This driver cannot be installed on this computer. Please contact the computer's manufacture for further information. Setup will exit. "
     
    Nana of 4,
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  8. 2011/12/04
    PeteC

    PeteC SuperGeek Staff

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  9. 2011/12/04
    Nana of 4

    Nana of 4 Well-Known Member Thread Starter

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    Pete,
    I got the same error message. This tablet came with Windows XP Tablet Edition pre installed. Since it was a pre install, could that be the problem? I don't have a CD to reinstall or repair Windows for this tablet like I have for my Dell.

    Can I take the tablet to someone who can just reinstall the OS?
     
    Nana of 4,
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  10. 2011/12/05
    PeteC

    PeteC SuperGeek Staff

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    I am a little puzzled by that - after all it is the driver provided by HP/Compaq for that PC.

    When you say 'the resolution is terrible' I am guessing that you may be seeing a resolution of 800x600 (large icons lacking any sort of definition) - can you check the resolution under Display Properties?

    Can you also look in Device Manager under Display Adaptors and post what is shown there - if it shows VGA that would be an indication that the Intel display driver is not loaded; if it shows the Intel graphics chip it may indicate a fault with the chip.
    Highly unlikely - every bought computer has some version of Windows preloaded from a disk image - there is no basic difference between that and installing from a CD.
    Professional help would seem to be appropriate here, but it may be difficult to find a tech with access to the Tablet Edition - I don't believe it was that popular and to be frank I do not know the differences between that and the major versions of XP.

    A reload may not resolve the issue - the graphics driver is specific to the graphics chip on the motherboard and is not part of Windows, whatever the version.
     
    PeteC,
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  11. 2011/12/05
    Nana of 4

    Nana of 4 Well-Known Member Thread Starter

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    Pete,

    This is puzzling!

    Just got home from the Dr. and will have to put this on hold if possible. I feel terrible and need to rest.

    Thanks for your quick replies. Windows gives me a message about resolution and color depth. I have said yes to them correcting it, but there is no change once corrected.

    Display resolution is 640 X 480, and lowest color quality at 4 bit. Plug and play monitor on Mobile Intel (R) 915 GM/GMS, 910 GML Express Chip. When I tried to troubleshoot this and change it, a blue screen flashed on then Windows rebooted.

    Device Manager doesn't have a Display Adaptors tab. There is Applications, Processes, Performance, Networking, and Users. I saw no VGA or Intel there.

    The difference between Windows XP and Windows Tablet Edition is what's necessary to run the tablet functions??

    Thanks for the leads on what to check out. It's giving me a "Generic Host Process for Win32 has encountered a problem and needs to close. We are sorry for the inconvenience. "
     
    Nana of 4,
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  12. 2011/12/06
    PeteC

    PeteC SuperGeek Staff

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    Sorry to hear that you are under the weather - no hurry, just take your time and get well soon.

    From the resolution detail you posted the display is in the most basic of modes, but the fact that the Intel graphics chip is recognised suggests that it is working partially.

    It would be good to see the blue screen error message - set up XP not to restart on system error .....

    Post the error code here when you are able.
     
    PeteC,
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  13. 2011/12/06
    Nana of 4

    Nana of 4 Well-Known Member Thread Starter

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    Pete,

    Feeling a little better today, yesterday isn't even a memory at this point, slept it away!!

    Did what you suggested and here's the error code. IRQL_NOT_LESS_OR_EQUAL
    STOP: 0x0000000A (0x00000008,0x000000002,0x00000000,0x804FACA4)

    Thanks!
     
    Nana of 4,
    #12
  14. 2011/12/06
    PeteC

    PeteC SuperGeek Staff

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    Glad to hear you are back up to speed :)

    Was there a file mentioned on the blue screen as per this example from Microsoft?
     
    PeteC,
    #13
  15. 2011/12/06
    Nana of 4

    Nana of 4 Well-Known Member Thread Starter

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    No, I don't see any file like that on the screen.
     
    Nana of 4,
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  16. 2011/12/06
    PeteC

    PeteC SuperGeek Staff

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    Had you installed any third party software immediately prior to the issue arising, or hardware?

    I am posting a Microsoft KB article FYI - it will probably look a little scary :) .....

    You receive a "Stop 0x0000000A" error message in Windows XP The main solutions suggested for this error when XP has already been installed are System Restore or a re-instal of XP, neither of which you can do.

    The only other suggestion I can make is to test the memory with the Windows Memory Diagnostic Tool on the off chance that this is the cause of the issue.

    If that comes up clean my feeling is that there is a potential hardware problem with the graphics chip or motherboard and my advice is to seek professional help. I don't think there is much else we can do on the BBS.
     
    PeteC,
    #15
  17. 2011/12/06
    Nana of 4

    Nana of 4 Well-Known Member Thread Starter

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    Thanks, Pete! I hadn't installed any hardware or third party software. I will read the articles you suggested and will go from there.

    I appreciate all the help you've given concerning this problem. I realize you can only do so much when it may be an issue that requires a reinstall of Windows or replacement of hardware.

    How should I mark this thread?
     
    Nana of 4,
    #16
  18. 2011/12/06
    PeteC

    PeteC SuperGeek Staff

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    Leave it as it is for the moment and post an update on any outcome - successful or otherwise.
     
    PeteC,
    #17
  19. 2012/01/13
    Nana of 4

    Nana of 4 Well-Known Member Thread Starter

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    I never resolved this issue. How should I mark the thread? All I see under thread tools is resolved. Searched, but didn't find how to just close it or mark so others don't look at it for help resolving an issue they have with Windows XP on a tablet.
    Thanks, Pete
     
    Nana of 4,
    #18
  20. 2012/01/14
    PeteC

    PeteC SuperGeek Staff

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    I'll deal with it via a Staff Comment - invisible to users :) The thread will remain open until automatically closed by the forum software.
     
    PeteC,
    #19

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