Resolved Microsoft Updates Not Working, Windows Installer Not Starting

Jobin1 · 2011/12/03

I tried to do a microsoft update and got this message: [Error number: 0x800A01CE]
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I am also noticing a message that comes up everytime I try to install something: Windows Installer cannot access the file or is not installer correctly. I manually have to start the insatller in the services tab. When I re-boot the computer it takes a long time to shut down and restart. I posted to this forum not to long ago because I was having similar issues with windows installer not working. It was working then but it is not now.

Evan Omo · 2011/12/04

Hi Jobin1.

Follow these steps to resolve the problem:

Step 1

Check whether the Background Intelligent Transfer Service (BITS) is set to Manual or Automatic.

1. Click Start< then Run.

2. When the run box opens type services.msc and hit enter.

3. After the services window opens check whether the Background Intelligent Transfer Service is set to Manual or Automatic.

4. If not set then right click on Background Intelligent Transfer Service and select properties and select Automatic or Manual in the drop down box under Startup type. Click Ok to close the window.

5. Check whether you are able to update Windows XP. If the issue is not resolved proceed to step 2.

Step 2

Reinstall Windows Script and check whether the issue is resolved.

1. Windows Script 5.7 for Windows XP.

2. After Windows Script has been installed reboot the computer and then check if you can update Windows XP successfully.

Frank D · 2011/12/04

A friend of mine is having the same problem with Win7 Pro 64-bit. Will the same fix work for it?

Frank D

Evan Omo · 2011/12/04

Yes, Step 1 should hopefully resolve the problem for Windows 7. Also check to make sure that the Automatic Updates/Windows Update service is set to Automatic and is Started.

You won't be able to perform Step 2 though since that only applies to Windows XP.

Frank D · 2011/12/04

Thank you! I'll check in with him to see if it works.

Frank D

Frank D · 2011/12/04

Evan,

He tried it and got no difference. Still unable to install or uninstall anything, including Windows Updates. Thanks anyway.

Frank

SpywareDr · 2011/12/04

http://windowsupdate.microsoft.com/
http://update.microsoft.com/microsoftupdate/

If neither of those work, Microsoft has unlimited no-charge e-mail support for updates:
https://support.microsoft.com/oas/default.aspx?LN=en-us&x=16&y=8&gprid=6527&st=1&wfxredirect=1

If you don't live in the U.S., start here:
http://support.microsoft.com/common/international.aspx?rdpath=1&gprid=6527

Frank D · 2011/12/04

Thank you, Dr. I've given him your links and your advice to open an e-mail issue with Microsoft.

I consider my part of this thread Solved, but I won't close it (unless instructed to) because the other party has not yet replied.

Frank D

Admin. · 2011/12/04

"Frank D said: ↑

I consider my part of this thread Solved, but I won't close it (unless instructed to) because the other party has not yet replied.
Click to expand...

You can't, even if you wanted; it is not your thread. You should have started a new thread.

Frank D · 2011/12/04

"Admin. said: ↑

You can't, even if you wanted; it is not your thread. You should have started a new thread.
Click to expand...

Arie,

OK, will do.

Frank

Jobin1 · 2011/12/04

Hi Evan. I tried it and got no difference. Still unable to install or uninstall anything, including Windows Updates

Evan Omo · 2011/12/05

Are you using a 3rd party firewall on your computer? Have you tried shutting down your antivirus program and then checking if you can connect to the Windows Update website?

I would try resetting the Windows Update components and then see if you can get Windows Update to work, How do I reset Windows Update components?

Jobin1 · 2011/12/06

Setup has detected that the service pack version of this system is newer than the update you are applying. There is no need to install this update.

Evan Omo · 2011/12/07

When you ran the Microsoft Fix It Tool that was the error message that you got from it? Thats strange that it doesn't want to run. Does the computer have SP3 installed?

In that case follow the steps in the link that I posted and where it says Let me fix the problem myself, run through the steps manually in the Microsoft article.

aliyalcin · 2011/12/09

I experienced this problem in my customer's pc also.

Can you try installing Microsoft Installer 4.5 and let us know?

http://www.microsoft.com/download/en/details.aspx?id=8483

Jobin1 · 2011/12/09

Yes I do have SP3 installed. I get the error message that "the Required Microsoft Fixit Components Failed To Install.

Evan Omo · 2011/12/10

Ok then. Go ahead and instead of downloading the Fixit Tool, run through the steps in the Microsoft KB article in post number 12. Under the Let me Fix It Myself section of the article, follow the instructions to reset Windows Update manually.

Jobin1 · 2011/12/10

Hi Evan. I get the same error message when I run throught the steps manually.

Evan Omo · 2011/12/10

You shouldn't receive an error message like that at all since the manual steps don't involve you running the Microsoft FixIt Tool. I quoted the steps for you that you need to follow from the Microsoft KB article.

To reset the Windows Update components, follow these steps:

1. Open a Windows Command Prompt. To open a command prompt, click Start and then click Run. Copy and paste (or type) the following command in the Open box and then press ENTER: cmd
2. Stop the BITS service and the Windows Update service. To do this, type the following commands at a command prompt. Press ENTER after you type each command.

◦ net stop bits
◦ net stop wuauserv

3. Delete the qmgr*.dat files. To do this, type the following command at a command prompt, and then press ENTER:

Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat "

4. If this is your first attempt at resolving your Windows Update issues by using the steps in this article, go to step 5 without carrying out the steps in step 4. The steps in step 4 should only be performed at this point in the troubleshooting if you cannot resolve your Windows Update issues after following all steps but step 4. The steps in step 4 are also performed by the "Aggressive" mode of the Fix it Solution above:

â€¢Rename the following folders to *.BAK:

■ %systemroot%\SoftwareDistribution\DataStore
■ %systemroot%\SoftwareDistribution\Download
■ %systemroot%\system32\catroot2

To do this, type the following commands at a command prompt. Press ENTER after you type each command.

■ Ren %systemroot%\SoftwareDistribution\DataStore *.bak
■ Ren %systemroot%\SoftwareDistribution\Download *.bak
■ Ren %systemroot%\system32\catroot2 *.bak

â€¢ Reset the BITS service and the Windows Update service to the default security descriptor. To do this, type the following commands at a command prompt. Press ENTER after you type each command.

■ sc.exe sdset bits DA;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
■ sc.exe sdset wuauserv DA;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)

5. Type the following command at a command prompt, and then press ENTER:

cd /d %windir%\system32

6. Reregister the BITS files and the Windows Update files. To do this, type the following commands at a command prompt. Press ENTER after you type each command.

◦ regsvr32.exe atl.dll
◦ regsvr32.exe urlmon.dll
◦ regsvr32.exe mshtml.dll
◦ regsvr32.exe shdocvw.dll
◦ regsvr32.exe browseui.dll
◦ regsvr32.exe jscript.dll
◦ regsvr32.exe vbscript.dll
◦ regsvr32.exe scrrun.dll
◦ regsvr32.exe msxml.dll
◦ regsvr32.exe msxml3.dll
◦ regsvr32.exe msxml6.dll
◦ regsvr32.exe actxprxy.dll
◦ regsvr32.exe softpub.dll
◦ regsvr32.exe wintrust.dll
◦ regsvr32.exe dssenh.dll
◦ regsvr32.exe rsaenh.dll
◦ regsvr32.exe gpkcsp.dll
◦ regsvr32.exe sccbase.dll
◦ regsvr32.exe slbcsp.dll
◦ regsvr32.exe cryptdlg.dll
◦ regsvr32.exe oleaut32.dll
◦ regsvr32.exe ole32.dll
◦ regsvr32.exe shell32.dll
◦ regsvr32.exe initpki.dll
◦ regsvr32.exe wuapi.dll
◦ regsvr32.exe wuaueng.dll
◦ regsvr32.exe wuaueng1.dll
◦ regsvr32.exe wucltui.dll
◦ regsvr32.exe wups.dll
◦ regsvr32.exe wups2.dll
◦ regsvr32.exe wuweb.dll
◦ regsvr32.exe qmgr.dll
◦ regsvr32.exe qmgrprxy.dll
◦ regsvr32.exe wucltux.dll
◦ regsvr32.exe muweb.dll
◦ regsvr32.exe wuwebv.dll

7. Reset Winsock. To do this, type the following command at a command prompt, and then press ENTER:

netsh reset winsock

8. If you are running Windows XP or Windows Server 2003, you have to set the proxy settings. To do this, type the following command at a command prompt, and then press ENTER:

proxycfg.exe -d

9. Restart the BITS service and the Windows Update service. To do this, type the following commands at a command prompt. Press ENTER after you type each command.

◦ net start bits
◦ net start wuauserv

10. If you are running Windows Vista or Windows Server 2008, clear the BITS queue. To do this, type the following command at a command prompt, and then press ENTER:

bitsadmin.exe /reset /allusers

11. Install the latest Windows Update Agent. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

949104 How to obtain the latest version of the Windows Update Agent to help manage updates on a computer

12. Restart the computer.
Click to expand...

Jobin1 · 2011/12/10

I get message :cannot find the files specified:
■ Ren %systemroot%\SoftwareDistribution\DataStore *.bak
■ Ren %systemroot%\SoftwareDistribution\Download *.bak
■ Ren %systemroot%\system32\catroot2 *.bak

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Resolved Microsoft Updates Not Working, Windows Installer Not Starting

Jobin1 Well-Known Member Thread Starter

Evan Omo Computer Support Technician Staff

Frank D Inactive

Evan Omo Computer Support Technician Staff

Frank D Inactive

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Frank D Inactive

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Jobin1 Well-Known Member Thread Starter

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Resolved Microsoft Updates Not Working, Windows Installer Not Starting

Jobin1 Well-Known Member Thread Starter

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