Resolved MS Word 2010 fails to save for some network users

I'm having a right pain at present running a Server 2008 (Standard) Domain with a mix of XP Pro SP3 and Windows 7 Pro (32 and 64 bit) clients with volume licensed Office 2010 across the Network. The issue being that with our previous Office Software (2003) there was no issue - everything worked fine but for Office 2010 - particularly (possibly exclusively in Word) for anyone with Admin rights no problem but randomly for student accounts attempts to save or save as fail. I had thought applying SP2 to office 2010 resolved the problem but it hasn't. Looking at other Forums I see that quite a few networks have also had this issue and to date it seems to be unresolved.

I had posted a similar thread to this previously but as this now involves other computers and I am now aware that others have suffered the same problem felt it warranted a fresh thread.

 

That's right Steve change from Office 2003 to Office 2010. Checking the students home folders they already had full control. Going back a step they are grouped by year; the permissions there were only domain admins and (I think) system - so today I added Owner Creator with Read and write permissions to see if that has any effect.

Thanks for your most welcome and prompt response.

 

My issue with continues. Isolated it to 7 HP 625 notebooks running Windows 7 Pro SP1 and Office 2010 also SP1. The issue is isolated to Word when it's being used by the students.

This doesn't happen for the same students using the same set up on other similar set up clients. Most odd!!

 

Thanks Steve,

I'm pretty sure it's not that as it seems specific to those particular 7 HP laptops. The same boys logging on via other workstations can save their Word work. It's totally bizarre! From other forums I have read that this has been an oft reported issue with MS Office 2010 and that the gut feeling of many who had the issue is that applying SP1 resolved the issue. Not in the case of these HP laptops for me though. Grr!

In desperation my next move is to uninstall, run a registry cleaner, shutdown and restart then do a fresh install using the now available Office 2010 with SP1 then having the tedium of running the additional updates and testing with a student log on to see if that resolves the issue.

Some in the school have pleaded with me to let them have Office 2003 back again as they hate Office 2010. Total frustration especially as we are now in the era of the dreaded coursework.

It puzzles me that Microsoft have not picked up on this situation and taken some swift action to resolve the issue?

 

Office 10 has a new thing called a Trust Center, in which the ability to save files in my situation was turned off by default.

 

Thanks Arie,

A job for me on Monday - I have a sneaking suspicion that this is the switch that serves that particular room. If it is you are my hero. Cheers - Geoff

 

I have been giving this a bit more thought Arie. Unfortunately in doing so I don't believe this is going to be the answer. These specific HP Laptops connect via Ruckus wireless which also serves some Samsung laptops and those seem to save Word 2010 ok plus the access point for the Ruckus AP is plugged into a switch that serves other Cat 5 connected desktop PCs and they save Word 2010 ok as well.

 

Thanks for the help on this so far. I think I can see what the issue is now. Logging on as a student opening MS Office 2010 Word then going to Trust Centre and looking at Trusted Locations I can see that the student is not picking up his home drive as a trusted location. Trying to add it for him brings up a message The remote or network path you have entered is not allowed by your current security settings.

We are a Server 2008 Domain with a mix of XP Pro and Windows 7 Pro clients. This particular client is the latter. Oddly it’s not happening on all the clients nor is it the case with the effected user on another client?

 

OK relevant GPO now activated for Word from DC but still this intermittent issue persists!!

Same make and state of update on a number of these HP Laptops yet still the issue persists.

Log on as Admin - all saves fine.

Log on as Student and Word sees students work and will open it and will also create new but refuses to save. Student logs onto another Laptop and all is ok - what on earth is going on?

The Management are keen for me to ditch Office 2010 and go back to 2003!

 

Thanks Arie,

However, I fear that would involve a cost?

I'm pretty sure my school isn't alone in suffering this issue with Word 2010.

We don't have a problem with the work if it's produced in Open Office.

Additionally specifically in relation to Word 2010 again (which is bang up to date) and an issue affecting just some students - their work is not printing out correctly. Missing headers, missing capital I s, O s and N s, f s, j s and t s.

A truly bizarre and baffling situation?

n

 

Further to my last. If I as an Admin pull up the same student work and print it it's fine. It's not a printer driver issue as it happens to more than one printer.

 

Good point Arie.

Thanks.

 

Best close this one now. Seems unsolvable and to the shame of MS our students are now using Open Office as a preferred option!