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Solved No Windows sounds

Discussion in 'Malware and Virus Removal Archive' started by deck, 2011/11/06.

  1. 2011/11/10
    broni

    broni Moderator Malware Analyst

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    Hardware Interrupts is using 35.29% of your CPU cycles.

    Check Primary and Secondary IDE settings: Device Manager -> IDE ATA/ATAPI controllers -> Primary or Secondary IDE Channel -> Properties -> Advanced Settings. Look at the Current Transfer Mode field.
    See, if it's in PIO mode instead of DMA mode.
     
  2. 2011/11/10
    deck

    deck Inactive Thread Starter

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    Primary:

    Device 0

    Device Type: Grayed out
    Transfer Mode: DMA if available <---- selected
    Current Transfer Mode: PIO Mode

    Device 1

    Device Type: Auto Detection <---- selected
    Transfer Mode: DMA if available <---- selected
    Current Transfer Mode: Not Applicable

    ================================================

    Secondary

    Device 0

    Device Type: Grayed out
    Transfer Mode: DMA if available <---- selected
    Current Transfer Mode: Ultra DMA Mode 2

    Device 1

    Device Type: None <---- selected
    Transfer Mode: DMA if available <---selected
    Current Transfer Mode: Not Applicable
     

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  4. 2011/11/10
    broni

    broni Moderator Malware Analyst

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    Uninstall "Primary ", restart computer.
    It'll be reinstalled automatically.

    Post new settings.
     
  5. 2011/11/10
    deck

    deck Inactive Thread Starter

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    NEW SETTINGS -

    Primary:

    Device 0

    Device Type: Grayed out
    Transfer Mode: DMA if available <---- selected
    Current Transfer Mode: Ultra DMA Mode 5 <---- NEW !

    Device 1

    Device Type: Auto Detection <---- selected
    Transfer Mode: DMA if available <---- selected
    Current Transfer Mode: Not Applicable

    ================================================

    Secondary

    Device 0

    Device Type: Grayed out
    Transfer Mode: DMA if available <---- selected
    Current Transfer Mode: Ultra DMA Mode 2

    Device 1

    Device Type: None <---- selected
    Transfer Mode: DMA if available <---selected
    Current Transfer Mode: Not Applicable

    ============================================

    Start-up now at "normal" time frame of ~ 3 minutes.
    No chop to Windows "Welcome" music.

    However..... The icons by the clock that had come back have now disappeared. :( Oh well... :rolleyes: Was used to not having them anyway. :D
     
  6. 2011/11/10
    broni

    broni Moderator Malware Analyst

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    That looks good.

    Post new Process Explorer log.

    How is sound now?
     
  7. 2011/11/10
    deck

    deck Inactive Thread Starter

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    Process PID CPU Private Bytes Working Set Description Company Name Command Line
    System Idle Process 0 98.44 0 K 16 K
    System 4 0 K 236 K
    Interrupts n/a 1.56 0 K 0 K Hardware Interrupts and DPCs
    smss.exe 416 172 K 416 K Windows NT Session Manager Microsoft Corporation \SystemRoot\System32\smss.exe
    csrss.exe 684 1,508 K 3,764 K Client Server Runtime Process Microsoft Corporation C:\WINDOWS\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,3072,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16
    winlogon.exe 712 7,480 K 1,044 K Windows NT Logon Application Microsoft Corporation winlogon.exe
    services.exe 756 2,072 K 3,960 K Services and Controller app Microsoft Corporation C:\WINDOWS\system32\services.exe
    ati2evxx.exe 928 868 K 2,896 K ATI External Event Utility EXE Module ATI Technologies Inc. C:\WINDOWS\system32\Ati2evxx.exe
    svchost.exe 964 3,396 K 5,684 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k DcomLaunch
    wmiprvse.exe 316 2,628 K 5,296 K WMI Microsoft Corporation C:\WINDOWS\system32\wbem\wmiprvse.exe -Embedding
    svchost.exe 1060 2,168 K 5,008 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k rpcss
    svchost.exe 1100 14,600 K 25,228 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k netsvcs
    svchost.exe 1140 2,616 K 3,760 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
    acs.exe 1284 3,044 K 4,588 K C:\WINDOWS\system32\ACS.exe
    svchost.exe 1352 1,448 K 3,904 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k NetworkService
    svchost.exe 1428 1,800 K 4,524 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k LocalService
    AvastSvc.exe 1816 12,108 K 2,136 K avast! Service AVAST Software "C:\Program Files\Alwil Software\Avast5\AvastSvc.exe "
    spoolsv.exe 2208 4,460 K 6,792 K Spooler SubSystem App Microsoft Corporation C:\WINDOWS\system32\spoolsv.exe
    svchost.exe 2764 1,596 K 4,260 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k LocalService
    SASCORE.EXE 2812 872 K 2,536 K Core Service SUPERAntiSpyware.com "C:\Program Files\SUPERAntiSpyware\SASCORE.EXE "
    AppleMobileDeviceService.exe 2840 4,960 K 7,500 K MobileDeviceService Apple Inc. "C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe "
    mDNSResponder.exe 2864 1,208 K 3,380 K Bonjour Service Apple Inc. "C:\Program Files\Bonjour\mDNSResponder.exe "
    CFSvcs.exe 3008 1,596 K 732 K Service of ConfigFree. TOSHIBA CORPORATION "C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe "
    DVDRAMSV.exe 3080 732 K 2,068 K DVD-RAM Utility Helper Service Matsushita Electric Industrial Co., Ltd. C:\WINDOWS\system32\DVDRAMSV.exe
    jqs.exe 3116 2,392 K 1,408 K Java(TM) Quick Starter Service Sun Microsystems, Inc. "C:\Program Files\Java\jre6\bin\jqs.exe" -service -config "C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf "
    HPZipm12.exe 3172 792 K 2,192 K PML Driver HP C:\WINDOWS\system32\HPZipm12.exe
    QBCFMonitorService.exe 3200 10,168 K 7,620 K QuickBooks Company File Monitoring Service Intuit "C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe "
    svchost.exe 3412 2,676 K 4,784 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k imgsvc
    swupdtmr.exe 3428 568 K 1,580 K c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
    TAPPSRV.exe 3444 696 K 2,084 K TOSHIBA TAPPSRV TOSHIBA Corp. "C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe "
    iPodService.exe 1656 2,704 K 4,464 K iPodService Module (32-bit) Apple Inc. "C:\Program Files\iPod\bin\iPodService.exe "
    alg.exe 2280 1,396 K 3,976 K Application Layer Gateway Service Microsoft Corporation C:\WINDOWS\System32\alg.exe
    lsass.exe 768 4,040 K 1,564 K LSA Shell (Export Version) Microsoft Corporation C:\WINDOWS\system32\lsass.exe
    ati2evxx.exe 1596 1,020 K 3,600 K ATI External Event Utility EXE Module ATI Technologies Inc. Ati2evxx.exe -Client
    explorer.exe 1692 19,440 K 30,444 K Windows Explorer Microsoft Corporation C:\WINDOWS\Explorer.EXE
    THotkey.exe 320 1,328 K 4,756 K Hotkey Utility TOSHIBA "C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe"
    ltmoh.exe 440 1,064 K 3,400 K LtMoh MFC Application Agere Systems "C:\Program Files\ltmoh\Ltmoh.exe"
    agrsmmsg.exe 476 1,020 K 2,932 K SoftModem Messaging Applet Agere Systems "C:\WINDOWS\AGRSMMSG.exe"
    TvsTray.exe 496 844 K 2,780 K TOSHIBA Virtual Sound Taskbar Module TOSHIBA Corporation "C:\Program Files\Toshiba\Tvs\TvsTray.exe"
    SmoothView.exe 504 864 K 2,540 K SmoothView TOSHIBA Corporation "C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe"
    tfswctrl.exe 516 1,452 K 4,340 K Drive Letter Access Component Sonic Solutions "C:\WINDOWS\system32\dla\tfswctrl.exe"
    SynTPLpr.exe 552 1,084 K 3,084 K TouchPad Driver Helper Application Synaptics, Inc. "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe"
    SynTPEnh.exe 1304 1,796 K 4,848 K Synaptics TouchPad Enhancements Synaptics, Inc. "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
    TPSMain.exe 1532 2,776 K 4,796 K TOSHIBA Corporation "C:\WINDOWS\system32\TPSMain.exe"
    TPSBattM.exe 1740 1,092 K 3,000 K TOSHIBA Corporation "C:\WINDOWS\system32\TPSBattM.exe "
    PadExe.exe 1544 2,872 K 5,288 K PadTouch Main TOSHIBA "C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe"
    apdproxy.exe 1556 1,924 K 6,104 K Adobe Photoshop Album Starter Edition 3.0 component Adobe Systems Incorporated "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
    AvastUI.exe 1712 4,496 K 2,828 K avast! Antivirus AVAST Software "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
    realsched.exe 1720 1,344 K 612 K RealNetworks Scheduler RealNetworks, Inc. "C:\program files\real\realplayer\update\realsched.exe" -osboot
    iTunesHelper.exe 1860 9,728 K 15,016 K iTunesHelper Apple Inc. "C:\Program Files\iTunes\iTunesHelper.exe"
    jusched.exe 1896 1,116 K 3,352 K Java(TM) Update Scheduler Sun Microsystems, Inc. "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    TOSCDSPD.exe 1916 908 K 2,804 K CD/DVD Drive Acoustic Silencer TOSHIBA "C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe"
    SUPERANTISPYWARE.EXE 1980 116,540 K 832 K SUPERAntiSpyware Application SUPERAntiSpyware.com "C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe"
    ctfmon.exe 2064 1,212 K 4,168 K CTF Loader Microsoft Corporation "C:\WINDOWS\system32\ctfmon.exe"
    OSA.EXE 2104 1,140 K 4,024 K Microsoft Office Wrapper Microsoft Corporation "C:\Program Files\Microsoft Office\Office\OSA.EXE" -b
    qbupdate.exe 2128 6,364 K 10,996 K QuickBooks Automatic Update Intuit Inc. "C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe"
    MSOFFICE.EXE 2152 1,172 K 2,464 K Microsoft Office Shortcut Bar Microsoft Corporation "C:\Program Files\Microsoft Office\Office\MSOFFICE.EXE"
    procexp.exe 2640 12,332 K 17,100 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com "C:\Documents and Settings\Arthur\Desktop\procexp.exe"


    ==============================================

    Audio sounds great! iTunes isn't working (I have triplicate folders right now due I believe to the System Restores I did previously..... I'll worry about that later), but WMP and RealPlayer are fine. Also tested audio on a web site and YouTube with no issues, either.
     
  8. 2011/11/10
    broni

    broni Moderator Malware Analyst

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    Looks perfect!
    System Idle Process (CPU NOT used) at 98.44%

    I'll be glad to mark this topic as "Resolved" :)
     
  9. 2011/11/10
    deck

    deck Inactive Thread Starter

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    Works for me!

    I still have some clean-up work to do, but nothing I should need help on!

    Then, I will check my tower computer that had this exact same problem with the Windows sound. If it is still missing, I'll need to start a new thread on that one, of course.

    In the mean time.... THANK YOU ! ! ! ! ! :D
     
  10. 2011/11/10
    broni

    broni Moderator Malware Analyst

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    You're very welcome [​IMG]
     
  11. 2011/11/15
    deck

    deck Inactive Thread Starter

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    Hi again...

    It's back. Or, more appropriately, they're gone again.

    Windows sounds are now not playing. All was OK, until I did a cleaning and re-booted. Now, no Windows "Welcome" audio and just the computer beep instead of the normal Window sounds.

    I'm now even more clueless. :confused:

    Any idea(s) what we do next?
     
  12. 2011/11/16
    broni

    broni Moderator Malware Analyst

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    What kind of cleaning was it?
     
  13. 2011/11/16
    deck

    deck Inactive Thread Starter

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    Morning (my time...)

    ATF-Cleaner, then CCleaner

    However ... I think I have much more serious issues.

    Figuring that:
    1 - It couldn't hurt, and
    2 - You would probably ask me to do it anyway

    I started the "You must follow all these steps..." routine.

    While running the GMER, the laptop suddenly rebooted. I don't know why or if it gave any indication of what was going on, as I was watching TV.

    Then, I got the following message:

    Intel UNDI, PXE-2.0 (build 082)
    Copyright (C) 1997-2000 Intel Corporation

    For Realtek RTL8139(X)/8130/810X PCI Fast Ethernet Controller v2.13 (020326)

    PXE-E61: Media test failure, check cable
    PXE-M0F: Exiting PXE ROM

    Operating System not found​


    After writing all that down, I just shut down the laptop (forced shutdown by holding the power button) then fired up my Vista computer (which is having it's own occassional hissy fit with me... I'll worry about that next week.) and came here.

    Any clue(s) from the above?
     
  14. 2011/11/16
    deck

    deck Inactive Thread Starter

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    Also, I had noticed earlier today (technically, yesterday) that the laptop seemed to be slow on the Internet (and/or was having problems with parts of some web sites (like ads) or pop-ups not popping-up when OKed and the web page it was coming from could NOT be closed but navigating to other pages on that same site worked just fine (and no, not a bad web site... it was one from a reputable company and it was their employment site).
     
  15. 2011/11/16
    broni

    broni Moderator Malware Analyst

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    When transfer mode goes from DMA to PIO it may indicate hard drive issue.
    At this point your computer is clean so we shouldn't even discuss this new issue in this forum, so I'll only suggest running hard drive diagnostic....

    Run hard drive diagnostics: http://www.tacktech.com/display.cfm?ttid=287 (or http://www.bleepingcomputer.com/forums/index.php?showtopic=28744&hl=hard+drive+diagnostic)
    Make sure, you select tool, which is appropriate for the brand of your hard drive.
    Depending on the program, it'll create bootable floppy, or bootable CD.
    If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), to make the CD bootable.
    For Toshiba hard drives, see here: http://sdd.toshiba.com/main.aspx?Pa...rivesUSandCanada/SoftwareUtilities#diagnostic

    Note : If you do not know how to set your computer to boot from CD follow the steps HERE
     
  16. 2011/11/16
    deck

    deck Inactive Thread Starter

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    I'll give it a shot (he says with fingers crossed... :) )

    By the way ---

    Does having the Windows sounds return mean anything or give any further clue(s)? This laptop has been off all day. When I booted it up just now, the "Welcome" sound played (and you know from my posts from late last night what I've done...)
     
    Last edited: 2011/11/16
  17. 2011/11/16
    broni

    broni Moderator Malware Analyst

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    That may be connected to hard drive issue.
     
  18. 2011/11/16
    deck

    deck Inactive Thread Starter

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    Took much longer than it should have to get everything up and running. My Toshiba laptop does NOT have a Toshiba Hard Drive in it. :)

    Once I finally figured out that it was a Hitachi Hard Drive (and got the CD drive to write on the blank CD I put in :eek: ) everything is finally progressing.

    How long it will take, I do not know. You didn't specify, so I choose not to run the "quick" scan.
     
  19. 2011/11/16
    broni

    broni Moderator Malware Analyst

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    If quick scan doesn't show anything, run extended (or whatever it's called) one.
     
  20. 2011/11/16
    deck

    deck Inactive Thread Starter

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    That's the one I'm running (extended). Still "Analyzing Media ", about 2/3rds through. 80 Gig HD...
     
  21. 2011/11/16
    deck

    deck Inactive Thread Starter

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    Operation completed successfully

    Disposition Code = 0x00
     

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