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trouble receiving emails outlook 2007

Discussion in 'Microsoft Mail (Outlook / OE / Windows Mail)' started by nextspinster, 2011/10/21.

  1. 2011/10/21
    nextspinster

    nextspinster Inactive Thread Starter

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    I'm using outlook 2007, everything was working just fine. However, since this past Monday ( Oct. 17 2011), i have been unable to receive my emails .
    I am able to send, however, i'm unable to receive.
    I've checked my configurations and everything seems to be correct, maybe I missed something, I could use some advise, that's why i'm here.

    I checked my firewall settings, and everything looks fine

    Please help.
    Thanks in advance
    Mark
     
  2. 2011/10/22
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Welcome to WindowsBBS;)

    Are you getting an error message with an error code that can be googled?
     

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  4. 2011/10/22
    nextspinster

    nextspinster Inactive Thread Starter

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    No error message
     
  5. 2011/10/22
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    What does it say when you try to recieve messages?
     
  6. 2011/10/23
    nextspinster

    nextspinster Inactive Thread Starter

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    I get nothing when trying to receive messages. I've sent myself emails from other places( yahoo) and have not received any of them. My clients have been faxing my orders since i've had this problem. Everything was working fine until previously, nothing has been changed in the settings. I even went as far as to do a restore, with still no emails coming back.
    I have to wonder if quick book might have anything to do with this, because it did receive an alert saying that quick book needed an update and was about 4 days over due.

    I really don't feel comfortable doing the update, because this is a company company computer, i'd hate to lose any valuable information from quick book.

    I'm wondering if quick book might have some sort of built in firewall that may have to be manually disabled.
    I di check windows firewall and all is well there, i have turned it off, added the exceptions, turned it on without exceptions, and tried multiple strategies with windows firewall, i can still send messages, but not receive.
    All help appreciate in advance
    Thank you
     
  7. 2011/10/24
    Arie

    Arie Administrator Administrator Staff

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    Where is your email received? At your ISP? At a 3rd party (Gmail, Hotmail etc)? In house?
     
    Arie,
    #6
  8. 2011/10/24
    nextspinster

    nextspinster Inactive Thread Starter

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    i'm not sure it's showing the isp as being fuse.net and the smtp is set to that also
    i used telnet from the command line and it tell me it can't make the connection
     
  9. 2011/10/24
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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  10. 2011/10/25
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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  11. 2011/10/25
    nextspinster

    nextspinster Inactive Thread Starter

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    My email address is not at fuse. net it is usuig a domain name, will i still be able to sign in here?
     
  12. 2011/10/25
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    What do you use to read your email? (Outlook, Outlook Express, Thunderbird, Gmail, Yahoo, Hotmail, etc.?)

    If it's an email program on your computer like Outlook, what does it show for the POP3 and SMTP server names?

    --

    Who/what were you trying to TELNET too?
     
  13. 2011/10/25
    Arie

    Arie Administrator Administrator Staff

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    That still doesn't answer my question where email is received. The SMTP server is the sending server. What's listed under Incoming mail server?
     
  14. 2011/10/31
    nextspinster

    nextspinster Inactive Thread Starter

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    The pop3 is listed as windstreamhosting.com
     
  15. 2011/10/31
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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  16. 2011/11/06
    nextspinster

    nextspinster Inactive Thread Starter

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    I contacted windstream and they deny having my employer as a client , they also told me that they have never used fuse net and that it would be literally impossible to gotten mail they way it is set up.

    I've checked these setting a month ago, they have not changed for years.
    I'm waiting to hear back from the employer, they have no it support and have no idea what they are doing. I was told that they were changing their host, however, this was suppose to happen months ago, because the company changed their domain name
    ( company name), however , this was something that was suppose to happen months ago. My thoughts are that i need to contact the new host, because if i enter the new information , i was given, i'm thinking somehow , i need to be authenticated when first signing in
     
  17. 2011/11/06
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    Whomever is in charge of setting up and/or altering email addresses on your Company's email server is the one you need to talk to. They would know your username, account name, email address, POP3 and SMTP server names, if the SMTP server needed authentication, and if they use the standard ports (POP 110/SMTP 25). And, if you've forgotten your password, they should be able to reset it for you.
     

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