Can't install 7 of Windows Updates

I get to download them but when it tries to install, the message reads,

"The software you are installing has not passed Windows Logo testing to verify its compatibility with Windows XP.

No Updates Were Installed

The following items failed to install. To try installing them again, click Review and install updates, and then click Install Now again. "

I do Have the HP computer

 

Which updates from where?

And what OS are you running - Pro or Home? SP?

 

Sharptooth

I go to the:
http://v4.windowsupdate.microsoft.com/en/default.asp

I'm running the Home Edition, Service Pack 1

 

Thanks Newt, you led me in the right direction, I went to the support help. Here is what it said.

Problem Description:
When a customer tries to install a package from the Windows Update site they will recieve a security pop-up stating that the software has not passed windows logo testing and will not be installed.


Resolutions:
1. click Start, Click Run
2. Type: Services.msc
3. Double-click the Cryptographic Services, if the service has been disabled,
Please enable it.
4. Try to download and install Windows Updates again then check to see if the
problem is resolved.

OR

Suggestion 1
==========
the symptom can occur if the hotfix installer was referencing
C:\WINDOWS\system32\CatRoot2\edb.log and the file was corrupt. Either renaming C:\WINDOWS\system32\CatRoot2\edb.log or renaming the entire
C:\WINDOWS\system32\CatRoot2 folder will allow the hotfix install to complete
normally.

Suggestion 2
==========
the symptom can occur if the "Microsoft Root Authority" certificate or the "NOLIABILITY ACCEPTED, (c)97 VeriSign, Inc." certificate under Trusted Root
Certification Authorities has been removed. On a machine (another computer) that has the Microsoft Root Authority certificate installed do the following:
1. Open Internet Explorer
2. Click tools, Internet options
3. Click the content tab
4. Click the Certificates button
5. Click the Trusted Root Certification Authorities tab
6. Scroll down until you locate Microsoft Root Authority certificate
7. Click export
8. Follow the prompts to export the certificate to DER encoded Binary
x.509(.CER)file On the computer that cannot install on follow the steps to import the certificate you saved.


The sugestion 1 worked:
I renamed the folder to CatRoot2old and it automatically added the CatRoot 2 back in place.

 

Outstanding sharptooth!!!

And thanks for posting back with your results.