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Solved IE won't open and other problems on HP Mini

Discussion in 'Malware and Virus Removal Archive' started by musicteacher, 2011/07/22.

Page 2 of 3
  1. 2011/07/24
    broni

    broni Moderator Malware Analyst

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    broni,
    #21
  2. 2011/07/24
    musicteacher

    musicteacher Well-Known Member Thread Starter

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    IE 9 seems to be working well. Only problem left is that I keep getting these little message that something isn't working, like: IAStoreIcon can't open
     
    musicteacher,
    #22


  3. to hide this advert.

  4. 2011/07/24
    broni

    broni Moderator Malware Analyst

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    Good. We're getting somewhere :)

    I need to know EXACT, FULL error message and when it happens.
     
    broni,
    #23
  5. 2011/07/28
    musicteacher

    musicteacher Well-Known Member Thread Starter

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    The mini appears to be working well now. Can't get those error messages to come up now. I had been getting the IAStoreIcon one and also another when I tried to start up Help and Support, but not now.

    Thanks so much for your help. Anything else I need to do to it?
     
    musicteacher,
    #24
  6. 2011/07/28
    broni

    broni Moderator Malware Analyst

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    Good news :)

    I want you to run few more steps to make sure your computer is clean...

    Download OTL to your Desktop.

    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • Click the Scan All Users checkbox.
    • Under the Custom Scan box paste this in:


    netsvcs
    drivers32
    %SYSTEMDRIVE%\*.*
    %systemroot%\Fonts\*.com
    %systemroot%\Fonts\*.dll
    %systemroot%\Fonts\*.ini
    %systemroot%\Fonts\*.ini2
    %systemroot%\Fonts\*.exe
    %systemroot%\system32\spool\prtprocs\w32x86\*.*
    %systemroot%\REPAIR\*.bak1
    %systemroot%\REPAIR\*.ini
    %systemroot%\system32\*.jpg
    %systemroot%\*.jpg
    %systemroot%\*.png
    %systemroot%\*.scr
    %systemroot%\*._sy
    %APPDATA%\Adobe\Update\*.*
    %ALLUSERSPROFILE%\Favorites\*.*
    %APPDATA%\Microsoft\*.*
    %PROGRAMFILES%\*.*
    %APPDATA%\Update\*.*
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\System32\config\*.sav
    %PROGRAMFILES%\bak. /s
    %systemroot%\system32\bak. /s
    %ALLUSERSPROFILE%\Start Menu\*.lnk /x
    %systemroot%\system32\config\systemprofile\*.dat /x
    %systemroot%\*.config
    %systemroot%\system32\*.db
    %APPDATA%\Microsoft\Internet Explorer\Quick Launch\*.lnk /x
    %USERPROFILE%\Desktop\*.exe
    %PROGRAMFILES%\Common Files\*.*
    %systemroot%\*.src
    %systemroot%\install\*.*
    %systemroot%\system32\DLL\*.*
    %systemroot%\system32\HelpFiles\*.*
    %systemroot%\system32\rundll\*.*
    %systemroot%\winn32\*.*
    %systemroot%\Java\*.*
    %systemroot%\system32\test\*.*
    %systemroot%\system32\Rundll32\*.*
    %systemroot%\AppPatch\Custom\*.*
    %APPDATA%\Roaming\Microsoft\Windows\Recent\*.lnk /x
    %PROGRAMFILES%\PC-Doctor\Downloads\*.*
    %PROGRAMFILES%\Internet Explorer\*.tmp
    %PROGRAMFILES%\Internet Explorer\*.dat
    %USERPROFILE%\My Documents\*.exe
    %USERPROFILE%\*.exe
    %systemroot%\ADDINS\*.*
    %systemroot%\assembly\*.bak2
    %systemroot%\Config\*.*
    %systemroot%\REPAIR\*.bak2
    %systemroot%\SECURITY\Database\*.sdb /x
    %systemroot%\SYSTEM\*.bak2
    %systemroot%\Web\*.bak2
    %systemroot%\Driver Cache\*.*
    %PROGRAMFILES%\Mozilla Firefox\0*.exe
    %ProgramFiles%\Microsoft Common\*.*
    %ProgramFiles%\TinyProxy.
    %USERPROFILE%\Favorites\*.url /x
    %systemroot%\system32\*.bk
    %systemroot%\*.te
    %systemroot%\system32\system32\*.*
    %ALLUSERSPROFILE%\*.dat /x
    %systemroot%\system32\drivers\*.rmv
    dir /b "%systemroot%\system32\*.exe" | find /i " " /c
    dir /b "%systemroot%\*.exe" | find /i " " /c
    %PROGRAMFILES%\Microsoft\*.*
    %systemroot%\System32\Wbem\proquota.exe
    %PROGRAMFILES%\Mozilla Firefox\*.dat
    %USERPROFILE%\Cookies\*.txt /x
    %SystemRoot%\system32\fonts\*.*
    %systemroot%\system32\winlog\*.*
    %systemroot%\system32\Language\*.*
    %systemroot%\system32\Settings\*.*
    %systemroot%\system32\*.quo
    %SYSTEMROOT%\AppPatch\*.exe
    %SYSTEMROOT%\inf\*.exe
    %SYSTEMROOT%\Installer\*.exe
    %systemroot%\system32\config\*.bak2
    %systemroot%\system32\Computers\*.*
    %SystemRoot%\system32\Sound\*.*
    %SystemRoot%\system32\SpecialImg\*.*
    %SystemRoot%\system32\code\*.*
    %SystemRoot%\system32\draft\*.*
    %SystemRoot%\system32\MSSSys\*.*
    %ProgramFiles%\Javascript\*.*
    %systemroot%\pchealth\helpctr\System\*.exe /s
    %systemroot%\Web\*.exe
    %systemroot%\system32\msn\*.*
    %systemroot%\system32\*.tro
    %AppData%\Microsoft\Installer\msupdates\*.*
    %ProgramFiles%\Messenger\*.*
    %systemroot%\system32\systhem32\*.*
    %systemroot%\system\*.exe
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
    /md5start
    /md5stop


    • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
     
    broni,
    #25
  7. 2011/08/01
    broni

    broni Moderator Malware Analyst

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    Still with me?
     
    broni,
    #26
  8. 2011/08/08
    musicteacher

    musicteacher Well-Known Member Thread Starter

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    I can't get this to run. When I paste the red stuff in and then scan, it just sit there and doen't run. However, it did run when I forgot to paste the red stuff in.

    Thanks for your patience and help.
     
    musicteacher,
    #27
  9. 2011/08/08
    broni

    broni Moderator Malware Analyst

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    Disable your AV program and try again.
    If still no go, run it without my script.
     
    broni,
    #28
  10. 2011/08/08
    musicteacher

    musicteacher Well-Known Member Thread Starter

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    OTL logfile created on: 8/8/2011 9:30:34 PM - Run 2
    OTL by OldTimer - Version 3.2.26.1 Folder = C:\Users\Betsy\Desktop
    Starter Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
    Internet Explorer (Version = 9.0.8112.16421)
    Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

    1011.87 Mb Total Physical Memory | 358.16 Mb Available Physical Memory | 35.40% Memory free
    1.99 Gb Paging File | 0.85 Gb Available in Paging File | 42.77% Paging File free
    Paging file location(s): ?:\pagefile.sys [binary data]

    %SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
    Drive C: | 214.49 Gb Total Space | 186.30 Gb Free Space | 86.86% Space Free | Partition Type: NTFS
    Drive D: | 18.10 Gb Total Space | 2.62 Gb Free Space | 14.49% Space Free | Partition Type: NTFS

    Computer Name: MINI | User Name: Betsy | Logged in as Administrator.
    Boot Mode: Normal | Scan Mode: All users | Quick Scan
    Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

    ========== Processes (SafeList) ==========

    PRC - [2011/07/29 16:29:49 | 000,579,584 | ---- | M] (OldTimer Tools) -- C:\Users\Betsy\Desktop\OTL.exe
    PRC - [2011/07/08 03:16:28 | 000,924,632 | ---- | M] (Mozilla Corporation) -- C:\Program Files\Mozilla Firefox\firefox.exe
    PRC - [2011/07/02 10:14:11 | 000,269,480 | ---- | M] (Avira GmbH) -- C:\Program Files\Avira\AntiVir Desktop\avguard.exe
    PRC - [2011/06/03 01:56:57 | 000,271,872 | ---- | M] (Microsoft Corporation) -- C:\Windows\System32\conhost.exe
    PRC - [2011/04/30 16:19:16 | 000,136,360 | ---- | M] (Avira GmbH) -- C:\Program Files\Avira\AntiVir Desktop\sched.exe
    PRC - [2011/03/04 14:36:51 | 000,281,768 | ---- | M] (Avira GmbH) -- C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
    PRC - [2011/02/25 01:30:54 | 002,616,320 | ---- | M] (Microsoft Corporation) -- C:\Windows\explorer.exe
    PRC - [2010/11/20 08:17:47 | 000,049,152 | ---- | M] (Microsoft Corporation) -- C:\Windows\System32\taskhost.exe
    PRC - [2010/09/29 00:10:22 | 000,338,208 | -H-- | M] (DeviceVM, Inc.) -- C:\SwSetup\HPQWMM\QuickWeb\QW.SYS\config\DVMExportService.exe
    PRC - [2010/09/28 14:59:06 | 001,040,952 | ---- | M] (Hewlett-Packard Company) -- C:\Program Files\PictureMover\Bin\PictureMover.exe
    PRC - [2010/09/23 00:53:46 | 000,154,304 | ---- | M] (Zecter Inc.) -- C:\Program Files\Hewlett-Packard\HP CloudDrive\zumodrive.exe
    PRC - [2010/09/11 04:02:22 | 000,399,344 | ---- | M] (Roxio) -- C:\Program Files\Roxio\RoxioNow Player\RNowSvc.exe
    PRC - [2010/08/31 15:16:10 | 000,092,216 | ---- | M] (Hewlett-Packard Company) -- C:\Program Files\Hewlett-Packard\Shared\HPDrvMntSvc.exe
    PRC - [2010/08/31 15:14:24 | 000,309,816 | ---- | M] (Hewlett-Packard Development Company L.P.) -- C:\Program Files\Hewlett-Packard\Shared\hpCaslNotification.exe
    PRC - [2010/08/23 20:06:58 | 000,584,760 | ---- | M] (Hewlett-Packard Development Company, L.P.) -- C:\Program Files\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
    PRC - [2010/08/23 20:06:58 | 000,026,680 | ---- | M] (Hewlett-Packard Development Company, L.P.) -- C:\Program Files\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
    PRC - [2010/08/05 22:50:56 | 000,210,488 | ---- | M] (Hewlett-Packard Company) -- C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
    PRC - [2010/08/02 20:32:34 | 000,495,708 | ---- | M] (IDT, Inc.) -- C:\Program Files\IDT\WDM\sttray.exe
    PRC - [2010/08/02 20:32:32 | 000,245,842 | ---- | M] (IDT, Inc.) -- C:\Program Files\IDT\WDM\stacsv.exe
    PRC - [2010/08/02 20:32:28 | 000,081,920 | ---- | M] (Andrea Electronics Corporation) -- C:\Program Files\IDT\WDM\AEstSrv.exe
    PRC - [2010/07/21 17:33:00 | 000,363,064 | ---- | M] (Hewlett-Packard Company) -- C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe
    PRC - [2010/07/21 17:33:00 | 000,103,992 | ---- | M] (Hewlett-Packard Company) -- C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe
    PRC - [2010/06/17 18:07:32 | 000,237,568 | ---- | M] (Alcor Micro Corp.) -- C:\Program Files\AmIcoSingLun\AmIcoSinglun.exe
    PRC - [2010/06/08 13:49:30 | 000,013,336 | ---- | M] (Intel Corporation) -- C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
    PRC - [2010/06/08 13:49:26 | 000,284,696 | ---- | M] (Intel Corporation) -- C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
    PRC - [2010/01/14 21:11:00 | 000,076,968 | ---- | M] (Avira GmbH) -- C:\Program Files\Avira\AntiVir Desktop\avshadow.exe


    ========== Modules (SafeList) ==========

    MOD - [2011/07/29 16:29:49 | 000,579,584 | ---- | M] (OldTimer Tools) -- C:\Users\Betsy\Desktop\OTL.exe
    MOD - [2010/11/20 07:55:09 | 001,680,896 | ---- | M] (Microsoft Corporation) -- C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll


    ========== Win32 Services (SafeList) ==========

    SRV - [2011/07/02 10:14:11 | 000,269,480 | ---- | M] (Avira GmbH) [Auto | Running] -- C:\Program Files\Avira\AntiVir Desktop\avguard.exe -- (AntiVirService)
    SRV - [2011/04/30 16:19:16 | 000,136,360 | ---- | M] (Avira GmbH) [Auto | Running] -- C:\Program Files\Avira\AntiVir Desktop\sched.exe -- (AntiVirSchedulerService)
    SRV - [2010/09/29 00:10:22 | 000,338,208 | -H-- | M] (DeviceVM, Inc.) [Auto | Running] -- C:\SwSetup\HPQWMM\QuickWeb\QW.SYS\config\DVMExportService.exe -- (DvmMDES)
    SRV - [2010/09/11 04:02:22 | 000,399,344 | ---- | M] (Roxio) [Auto | Running] -- C:\Program Files\Roxio\RoxioNow Player\RNowSvc.exe -- (RoxioNow Service)
    SRV - [2010/08/31 15:16:10 | 000,092,216 | ---- | M] (Hewlett-Packard Company) [Auto | Running] -- C:\Program Files\Hewlett-Packard\Shared\HPDrvMntSvc.exe -- (HPDrvMntSvc.exe)
    SRV - [2010/08/23 20:06:58 | 000,026,680 | ---- | M] (Hewlett-Packard Development Company, L.P.) [Auto | Running] -- C:\Program Files\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe -- (HPWMISVC)
    SRV - [2010/08/05 22:50:56 | 000,210,488 | ---- | M] (Hewlett-Packard Company) [Auto | Running] -- C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe -- (HPClientSvc)
    SRV - [2010/08/02 20:32:32 | 000,245,842 | ---- | M] (IDT, Inc.) [Auto | Running] -- C:\Program Files\IDT\WDM\stacsv.exe -- (STacSV)
    SRV - [2010/08/02 20:32:28 | 000,081,920 | ---- | M] (Andrea Electronics Corporation) [Auto | Running] -- C:\Program Files\IDT\WDM\AEstSrv.exe -- (AESTFilters)
    SRV - [2010/07/21 17:33:00 | 000,103,992 | ---- | M] (Hewlett-Packard Company) [Auto | Running] -- C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe -- (HP Wireless Assistant Service)
    SRV - [2010/06/18 21:59:12 | 000,246,520 | ---- | M] (WildTangent, Inc.) [On_Demand | Stopped] -- C:\Program Files\HP Games\HP Game Console\GameConsoleService.exe -- (GameConsoleService)
    SRV - [2010/06/08 13:49:30 | 000,013,336 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe -- (IAStorDataMgrSvc) Intel(R)
    SRV - [2009/07/13 21:15:41 | 000,680,960 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)


    ========== Driver Services (SafeList) ==========

    DRV - [2011/07/02 10:14:20 | 000,138,192 | ---- | M] (Avira GmbH) [Kernel | System | Running] -- C:\Windows\System32\drivers\avipbb.sys -- (avipbb)
    DRV - [2011/07/02 10:14:20 | 000,066,616 | ---- | M] (Avira GmbH) [File_System | Auto | Running] -- C:\Windows\System32\drivers\avgntflt.sys -- (avgntflt)
    DRV - [2010/11/20 06:24:41 | 000,052,224 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\TsUsbFlt.sys -- (TsUsbFlt)
    DRV - [2010/08/02 20:32:34 | 000,431,616 | ---- | M] (IDT, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\stwrt.sys -- (STHDA)
    DRV - [2010/06/17 14:27:22 | 000,028,520 | ---- | M] (Avira GmbH) [Kernel | System | Running] -- C:\Windows\System32\drivers\ssmdrv.sys -- (ssmdrv)
    DRV - [2009/11/11 16:09:22 | 000,018,136 | -H-- | M] (DeviceVM, Inc.) [Kernel | System | Running] -- C:\Windows\System32\drivers\dvmio.sys -- (DVMIO)
    DRV - [2009/07/13 18:02:53 | 000,311,296 | ---- | M] (Marvell) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\yk62x86.sys -- (yukonw7)
    DRV - [2009/07/13 18:02:51 | 004,231,168 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\netw5v32.sys -- (netw5v32) Intel(R)


    ========== Standard Registry (SafeList) ==========


    ========== Internet Explorer ==========

    IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPNOT/1


    IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

    IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0



    IE - HKU\S-1-5-21-1887907727-3002842283-4210328070-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPNOT/1
    IE - HKU\S-1-5-21-1887907727-3002842283-4210328070-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

    ========== FireFox ==========


    FF - HKLM\Software\MozillaPlugins\@adobe.com/ShockwavePlayer: C:\Windows\system32\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.)
    FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin: C:\Program Files\Java\jre6\bin\new_plugin\npjp2.dll (Sun Microsystems, Inc.)
    FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\4.0.50401.0\npctrl.dll ( Microsoft Corporation)
    FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpWinExt,version=5.0: C:\Program Files\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll (Microsoft Corporation)
    FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
    FF - HKLM\Software\MozillaPlugins\@photoproduct.rocketlife.com/RocketLife App Viewer;version=0.8: File not found
    FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)

    FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\msntoolbar@msn.com: C:\Program Files\MSN Toolbar\Platform\6.0.2282.0\Firefox [2011/03/28 21:43:37 | 000,000,000 | ---D | M]
    FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{27182e60-b5f3-411c-b545-b44205977502}: C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\firefoxextension\SearchHelperExtension\ [2011/03/28 21:43:40 | 000,000,000 | ---D | M]
    FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{3252b9ae-c69a-4eaf-9502-dc9c1f6c009e}: C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DMExtension\ [2011/03/28 21:44:00 | 000,000,000 | ---D | M]
    FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 5.0.1\extensions\\Components: C:\Program Files\Mozilla Firefox\components [2011/07/24 15:58:37 | 000,000,000 | ---D | M]
    FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 5.0.1\extensions\\Plugins: C:\Program Files\Mozilla Firefox\plugins

    [2011/07/24 15:59:09 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Betsy\AppData\Roaming\Mozilla\Extensions
    [2011/07/24 15:58:37 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files\Mozilla Firefox\extensions
    File not found (No name found) --
    [2011/07/08 03:16:28 | 000,142,296 | ---- | M] (Mozilla Foundation) -- C:\Program Files\mozilla firefox\components\browsercomps.dll
    [2010/01/01 04:00:00 | 000,002,252 | ---- | M] () -- C:\Program Files\mozilla firefox\searchplugins\bing.xml

    O1 HOSTS File: ([2011/07/23 23:53:34 | 000,000,027 | ---- | M]) - C:\Windows\System32\drivers\etc\hosts
    O1 - Hosts: 127.0.0.1 localhost
    O4 - HKLM..\Run: [AmIcoSinglun] C:\Program Files\AmIcoSingLun\AmIcoSinglun.exe (Alcor Micro Corp.)
    O4 - HKLM..\Run: [avgnt] C:\Program Files\Avira\AntiVir Desktop\avgnt.exe (Avira GmbH)
    O4 - HKLM..\Run: [HP Quick Launch] C:\Program Files\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe (Hewlett-Packard Development Company, L.P.)
    O4 - HKLM..\Run: [HPWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\DelayedAppStarter.exe ()
    O4 - HKLM..\Run: [IAStorIcon] C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe (Intel Corporation)
    O4 - HKLM..\Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray.exe (IDT, Inc.)
    O4 - HKU\S-1-5-21-1887907727-3002842283-4210328070-1000..\Run: [ZumoDrive] C:\Program Files\Hewlett-Packard\HP CloudDrive\ZumoLauncher.lnk ()
    O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
    O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
    O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
    O7 - HKU\.DEFAULT\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O7 - HKU\S-1-5-18\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O7 - HKU\S-1-5-19\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O7 - HKU\S-1-5-20\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O7 - HKU\S-1-5-21-1887907727-3002842283-4210328070-1000\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O7 - HKU\S-1-5-21-1887907727-3002842283-4210328070-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
    O9 - Extra Button: Add to Evernote - {E0B8C461-F8FB-49b4-8373-FE32E92528A6} - C:\Program Files\Evernote\Evernote3.5\enbar.dll (Evernote Corporation)
    O9 - Extra 'Tools' menuitem : Add to Evernote - {E0B8C461-F8FB-49b4-8373-FE32E92528A6} - C:\Program Files\Evernote\Evernote3.5\enbar.dll (Evernote Corporation)
    O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab (Java Plug-in 1.6.0_24)
    O16 - DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab (Java Plug-in 1.6.0_24)
    O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab (Java Plug-in 1.6.0_24)
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.254.254 192.168.254.254
    O20 - HKLM Winlogon: Shell - (Explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
    O20 - HKLM Winlogon: VMApplet - (SystemPropertiesPerformance.exe) - C:\Windows\System32\SystemPropertiesPerformance.exe (Microsoft Corporation)
    O20 - HKLM Winlogon: VMApplet - (/pagefile) - File not found
    O32 - HKLM CDRom: AutoRun - 1
    O32 - AutoRun File - [2009/06/10 17:42:20 | 000,000,024 | ---- | M] () - C:\autoexec.bat -- [ NTFS ]
    O34 - HKLM BootExecute: (autocheck autochk *) - File not found
    O35 - HKLM\..comfile [open] -- "%1" %*
    O35 - HKLM\..exefile [open] -- "%1" %*
    O37 - HKLM\...com [@ = ComFile] -- "%1" %*
    O37 - HKLM\...exe [@ = exefile] -- "%1" %*

    NetSvcs: FastUserSwitchingCompatibility - File not found
    NetSvcs: Ias - File not found
    NetSvcs: Nla - File not found
    NetSvcs: Ntmssvc - File not found
    NetSvcs: NWCWorkstation - File not found
    NetSvcs: Nwsapagent - File not found
    NetSvcs: SRService - File not found
    NetSvcs: WmdmPmSp - File not found
    NetSvcs: LogonHours - File not found
    NetSvcs: PCAudit - File not found
    NetSvcs: helpsvc - File not found
    NetSvcs: uploadmgr - File not found

    Drivers32: msacm.l3acm - C:\Windows\System32\l3codeca.acm (Fraunhofer Institut Integrierte Schaltungen IIS)
    Drivers32: MSVideo8 - C:\Windows\System32\vfwwdm32.dll (Microsoft Corporation)
    Drivers32: vidc.cvid - C:\Windows\System32\iccvid.dll (Radius Inc.)

    CREATERESTOREPOINT
    Restore point Set: OTL Restore Point

    ========== Files/Folders - Created Within 30 Days ==========

    [2011/08/07 19:58:48 | 000,000,000 | -HSD | C] -- C:\found.003
    [2011/07/29 16:29:32 | 000,579,584 | ---- | C] (OldTimer Tools) -- C:\Users\Betsy\Desktop\OTL.exe
    [2011/07/25 14:35:04 | 000,000,000 | ---D | C] -- C:\Windows\System32\SPReview
    [2011/07/24 17:16:22 | 000,000,000 | -HSD | C] -- C:\$RECYCLE.BIN
    [2011/07/24 17:11:41 | 000,000,000 | ---D | C] -- C:\Windows\temp
    [2011/07/24 15:58:54 | 000,000,000 | ---D | C] -- C:\Users\Betsy\AppData\Roaming\Mozilla
    [2011/07/24 15:58:54 | 000,000,000 | ---D | C] -- C:\Users\Betsy\AppData\Local\Mozilla
    [2011/07/24 15:58:34 | 000,000,000 | ---D | C] -- C:\Program Files\Mozilla Firefox
    [2011/07/23 23:26:42 | 000,060,416 | ---- | C] (NirSoft) -- C:\Windows\NIRCMD.exe
    [2011/07/23 23:26:41 | 000,518,144 | ---- | C] (SteelWerX) -- C:\Windows\SWREG.exe
    [2011/07/23 23:26:41 | 000,406,528 | ---- | C] (SteelWerX) -- C:\Windows\SWSC.exe
    [2011/07/23 23:26:19 | 000,000,000 | ---D | C] -- C:\Windows\ERDNT
    [2011/07/23 23:19:49 | 000,000,000 | ---D | C] -- C:\Qoobox
    [2011/07/22 20:36:12 | 000,093,696 | ---- | C] (Windows (R) Codename Longhorn DDK provider) -- C:\Windows\System32\fms.dll
    [2011/07/22 09:07:51 | 000,000,000 | ---D | C] -- C:\Users\Betsy\AppData\Roaming\ZumoDrive
    [2011/07/20 23:28:07 | 000,000,000 | ---D | C] -- C:\Users\Betsy\AppData\Roaming\Avira
    [2011/07/20 23:18:29 | 000,000,000 | ---D | C] -- C:\found.002
    [2011/04/13 21:43:50 | 005,497,592 | ---- | C] (AVG Technologies) -- C:\Program Files\avg_free_stb_all_2011_1321_cnet.exe

    ========== Files - Modified Within 30 Days ==========

    [2011/08/08 20:38:16 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
    [2011/08/07 20:10:12 | 000,014,128 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
    [2011/08/07 20:10:12 | 000,014,128 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
    [2011/08/07 20:07:15 | 000,624,178 | ---- | M] () -- C:\Windows\System32\perfh009.dat
    [2011/08/07 20:07:15 | 000,106,522 | ---- | M] () -- C:\Windows\System32\perfc009.dat
    [2011/08/07 20:01:51 | 795,762,688 | -HS- | M] () -- C:\hiberfil.sys
    [2011/08/07 19:59:52 | 000,003,416 | ---- | M] () -- C:\bootsqm.dat
    [2011/07/29 16:29:49 | 000,579,584 | ---- | M] (OldTimer Tools) -- C:\Users\Betsy\Desktop\OTL.exe
    [2011/07/28 14:33:03 | 000,275,344 | ---- | M] () -- C:\Windows\System32\FNTCACHE.DAT
    [2011/07/26 19:15:15 | 000,000,322 | ---- | M] () -- C:\Windows\tasks\HPCeeScheduleForMINI$.job
    [2011/07/24 17:45:23 | 000,001,411 | ---- | M] () -- C:\Users\Betsy\Application Data\Microsoft\Internet Explorer\Quick Launch\Launch Internet Explorer Browser.lnk
    [2011/07/24 17:40:58 | 000,072,822 | ---- | M] () -- C:\Windows\System32\ieuinit.inf
    [2011/07/24 15:58:40 | 000,001,100 | ---- | M] () -- C:\Users\Public\Desktop\Mozilla Firefox.lnk
    [2011/07/23 23:53:34 | 000,000,027 | ---- | M] () -- C:\Windows\System32\drivers\etc\hosts
    [2011/07/22 21:20:15 | 000,002,362 | ---- | M] () -- C:\Users\Betsy\Documents\Document.odt

    ========== Files Created - No Company Name ==========

    [2011/08/07 19:59:52 | 000,003,416 | ---- | C] () -- C:\bootsqm.dat
    [2011/07/24 17:40:58 | 000,072,822 | ---- | C] () -- C:\Windows\System32\ieuinit.inf
    [2011/07/24 15:58:40 | 000,001,100 | ---- | C] () -- C:\Users\Public\Desktop\Mozilla Firefox.lnk
    [2011/07/24 15:58:39 | 000,001,112 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Mozilla Firefox.lnk
    [2011/07/23 23:26:42 | 000,208,896 | ---- | C] () -- C:\Windows\MBR.exe
    [2011/07/23 23:26:41 | 000,256,000 | ---- | C] () -- C:\Windows\PEV.exe
    [2011/07/23 23:26:41 | 000,098,816 | ---- | C] () -- C:\Windows\sed.exe
    [2011/07/23 23:26:41 | 000,080,412 | ---- | C] () -- C:\Windows\grep.exe
    [2011/07/23 23:26:41 | 000,068,096 | ---- | C] () -- C:\Windows\zip.exe
    [2011/07/22 21:20:14 | 000,002,362 | ---- | C] () -- C:\Users\Betsy\Documents\Document.odt
    [2011/07/22 20:38:32 | 000,146,852 | ---- | C] () -- C:\Windows\System32\systemsf.ebd
    [2011/07/22 20:35:07 | 000,010,429 | ---- | C] () -- C:\Windows\System32\ScavengeSpace.xml
    [2011/07/22 20:34:36 | 000,105,559 | ---- | C] () -- C:\Windows\System32\RacRules.xml
    [2011/04/13 20:56:40 | 000,000,126 | ---- | C] () -- C:\Users\Betsy\AppData\Local\mv_Photo.xml
    [2011/04/13 20:56:40 | 000,000,117 | ---- | C] () -- C:\Users\Betsy\AppData\Local\mv_music.xml
    [2011/03/28 21:08:24 | 000,080,416 | ---- | C] () -- C:\Windows\System32\RtNicProp32.dll
    [2011/03/28 21:03:33 | 000,006,656 | ---- | C] () -- C:\Windows\System32\bcmwlrc.dll
    [2011/03/28 21:02:36 | 000,000,292 | ---- | C] () -- C:\Windows\System32\RStoneLog2.ini
    [2011/03/28 21:02:36 | 000,000,233 | ---- | C] () -- C:\Windows\System32\RStoneLog.ini
    [2010/10/19 16:35:17 | 000,000,188 | ---- | C] () -- C:\Windows\System32\HPWA.ini
    [2010/09/21 13:30:44 | 000,007,736 | ---- | C] () -- C:\Windows\hpDSTRES.DLL
    [2009/07/14 00:57:37 | 000,067,584 | --S- | C] () -- C:\Windows\bootstat.dat
    [2009/07/14 00:33:53 | 000,275,344 | ---- | C] () -- C:\Windows\System32\FNTCACHE.DAT
    [2009/07/13 22:05:48 | 000,624,178 | ---- | C] () -- C:\Windows\System32\perfh009.dat
    [2009/07/13 22:05:48 | 000,291,294 | ---- | C] () -- C:\Windows\System32\perfi009.dat
    [2009/07/13 22:05:48 | 000,106,522 | ---- | C] () -- C:\Windows\System32\perfc009.dat
    [2009/07/13 22:05:48 | 000,031,548 | ---- | C] () -- C:\Windows\System32\perfd009.dat
    [2009/07/13 22:05:05 | 000,000,741 | ---- | C] () -- C:\Windows\System32\NOISE.DAT
    [2009/07/13 22:04:11 | 000,215,943 | ---- | C] () -- C:\Windows\System32\dssec.dat
    [2009/07/13 19:55:01 | 000,043,131 | ---- | C] () -- C:\Windows\mib.bin
    [2009/07/13 19:51:43 | 000,073,728 | ---- | C] () -- C:\Windows\System32\BthpanContextHandler.dll
    [2009/07/13 19:42:10 | 000,064,000 | ---- | C] () -- C:\Windows\System32\BWContextHandler.dll
    [2009/07/13 18:09:19 | 001,498,564 | ---- | C] () -- C:\Windows\System32\igkrng400.bin
    [2009/07/10 00:03:56 | 000,370,312 | ---- | C] () -- C:\Windows\System32\sqlite3.dll
    [2009/06/10 17:26:10 | 000,673,088 | ---- | C] () -- C:\Windows\System32\mlang.dat

    ========== LOP Check ==========

    [2011/05/01 15:52:45 | 000,000,000 | ---D | M] -- C:\Users\Betsy\AppData\Roaming\Blio
    [2011/04/13 22:03:55 | 000,000,000 | ---D | M] -- C:\Users\Betsy\AppData\Roaming\com.nyt.timesreader.78C54164786ADE80CB31E1C5D95607D0938C987A.1
    [2011/04/13 20:56:32 | 000,000,000 | ---D | M] -- C:\Users\Betsy\AppData\Roaming\PictureMover
    [2011/06/30 07:23:58 | 000,000,000 | ---D | M] -- C:\Users\Betsy\AppData\Roaming\PlayFirst
    [2011/04/21 08:04:36 | 000,000,000 | ---D | M] -- C:\Users\Betsy\AppData\Roaming\WildTangent
    [2011/07/29 18:43:14 | 000,000,000 | ---D | M] -- C:\Users\Betsy\AppData\Roaming\ZumoDrive
    [2009/07/14 00:53:46 | 000,014,376 | ---- | M] () -- C:\Windows\Tasks\SCHEDLGU.TXT

    ========== Purity Check ==========



    ========== Custom Scans ==========


    < %SYSTEMDRIVE%\*.* >
    [2009/06/10 17:42:20 | 000,000,024 | ---- | M] () -- C:\autoexec.bat
    [2009/07/13 21:38:58 | 000,383,562 | RHS- | M] () -- C:\bootmgr
    [2011/08/07 19:59:52 | 000,003,416 | ---- | M] () -- C:\bootsqm.dat
    [2011/07/24 17:18:33 | 000,012,615 | ---- | M] () -- C:\ComboFix.txt
    [2009/06/10 17:42:20 | 000,000,010 | ---- | M] () -- C:\config.sys
    [2011/08/07 20:01:51 | 795,762,688 | -HS- | M] () -- C:\hiberfil.sys
    [2011/08/07 20:01:52 | 1073,741,824 | -HS- | M] () -- C:\pagefile.sys

    < %systemroot%\Fonts\*.com >
    [2009/07/14 00:52:25 | 000,026,040 | ---- | M] () -- C:\Windows\Fonts\GlobalMonospace.CompositeFont
    [2009/07/14 00:52:25 | 000,026,489 | ---- | M] () -- C:\Windows\Fonts\GlobalSansSerif.CompositeFont
    [2009/07/14 00:52:25 | 000,029,779 | ---- | M] () -- C:\Windows\Fonts\GlobalSerif.CompositeFont
    [2009/07/14 00:52:25 | 000,043,318 | ---- | M] () -- C:\Windows\Fonts\GlobalUserInterface.CompositeFont

    < %systemroot%\Fonts\*.dll >

    < %systemroot%\Fonts\*.ini >
    [2009/06/10 17:31:19 | 000,000,065 | -H-- | M] () -- C:\Windows\Fonts\desktop.ini

    < %systemroot%\Fonts\*.ini2 >

    < %systemroot%\Fonts\*.exe >

    < %systemroot%\system32\spool\prtprocs\w32x86\*.* >
    [2010/11/20 08:21:36 | 000,030,208 | ---- | M] (Microsoft Corporation) -- C:\Windows\system32\spool\prtprocs\w32x86\winprint.dll

    < %systemroot%\REPAIR\*.bak1 >

    < %systemroot%\REPAIR\*.ini >

    < %systemroot%\system32\*.jpg >

    < %systemroot%\*.jpg >

    < %systemroot%\*.png >

    < %systemroot%\*.scr >
    [2010/09/23 03:32:56 | 000,301,936 | ---- | M] (Microsoft Corporation) -- C:\Windows\WLXPGSS.SCR

    < %systemroot%\*._sy >

    < %APPDATA%\Adobe\Update\*.* >

    < %ALLUSERSPROFILE%\Favorites\*.* >

    < %APPDATA%\Microsoft\*.* >

    < %PROGRAMFILES%\*.* >
    [2011/04/13 21:44:10 | 005,497,592 | ---- | M] (AVG Technologies) -- C:\Program Files\avg_free_stb_all_2011_1321_cnet.exe
    [2009/07/14 00:41:57 | 000,000,174 | -HS- | M] () -- C:\Program Files\desktop.ini

    < %APPDATA%\Update\*.* >

    < %systemroot%\*. /mp /s >

    < %systemroot%\System32\config\*.sav >

    < %PROGRAMFILES%\bak. /s >

    < %systemroot%\system32\bak. /s >

    < %ALLUSERSPROFILE%\Start Menu\*.lnk /x >

    < %systemroot%\system32\config\systemprofile\*.dat /x >

    < %systemroot%\*.config >

    < %systemroot%\system32\*.db >

    < %APPDATA%\Microsoft\Internet Explorer\Quick Launch\*.lnk /x >
    [2011/07/24 17:45:23 | 000,000,221 | -HS- | M] () -- C:\Users\Betsy\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\desktop.ini

    < %USERPROFILE%\Desktop\*.exe >
    [2011/04/13 22:04:31 | 051,349,520 | ---- | M] () -- C:\Users\Betsy\Desktop\avira_antivir_personal_en.exe
    [2011/07/29 16:29:49 | 000,579,584 | ---- | M] (OldTimer Tools) -- C:\Users\Betsy\Desktop\OTL.exe

    < %PROGRAMFILES%\Common Files\*.* >

    < %systemroot%\*.src >

    < %systemroot%\install\*.* >

    < %systemroot%\system32\DLL\*.* >

    < %systemroot%\system32\HelpFiles\*.* >

    < %systemroot%\system32\rundll\*.* >

    < %systemroot%\winn32\*.* >

    < %systemroot%\Java\*.* >

    < %systemroot%\system32\test\*.* >

    < %systemroot%\system32\Rundll32\*.* >

    < %systemroot%\AppPatch\Custom\*.* >

    < %APPDATA%\Roaming\Microsoft\Windows\Recent\*.lnk /x >

    < %PROGRAMFILES%\PC-Doctor\Downloads\*.* >

    < %PROGRAMFILES%\Internet Explorer\*.tmp >

    < %PROGRAMFILES%\Internet Explorer\*.dat >

    < %USERPROFILE%\My Documents\*.exe >

    < %USERPROFILE%\*.exe >

    < %systemroot%\ADDINS\*.* >
    [2009/06/10 17:20:04 | 000,000,802 | ---- | M] () -- C:\Windows\ADDINS\FXSEXT.ecf

    < %systemroot%\assembly\*.bak2 >

    < %systemroot%\Config\*.* >

    < %systemroot%\REPAIR\*.bak2 >

    < %systemroot%\SECURITY\Database\*.sdb /x >
    [2011/07/26 15:03:23 | 000,008,192 | ---- | M] () -- C:\Windows\SECURITY\Database\edb.chk
    [2011/07/26 15:03:23 | 001,048,576 | ---- | M] () -- C:\Windows\SECURITY\Database\edb.log
    [2011/07/26 15:03:23 | 001,048,576 | ---- | M] () -- C:\Windows\SECURITY\Database\edbres00001.jrs
    [2011/07/26 15:03:23 | 001,048,576 | ---- | M] () -- C:\Windows\SECURITY\Database\edbres00002.jrs
    [2011/07/26 15:03:22 | 000,786,432 | ---- | M] () -- C:\Windows\SECURITY\Database\edbtmp.log
    [2011/07/26 15:03:23 | 001,056,768 | ---- | M] (Microsoft Corporation) -- C:\Windows\SECURITY\Database\tmp.edb

    < %systemroot%\SYSTEM\*.bak2 >

    < %systemroot%\Web\*.bak2 >

    < %systemroot%\Driver Cache\*.* >

    < %PROGRAMFILES%\Mozilla Firefox\0*.exe >

    < %ProgramFiles%\Microsoft Common\*.* >

    < %ProgramFiles%\TinyProxy. >

    < %USERPROFILE%\Favorites\*.url /x >
    [2011/07/26 15:07:44 | 000,000,402 | -HS- | M] () -- C:\Users\Betsy\Favorites\desktop.ini

    < %systemroot%\system32\*.bk >

    < %systemroot%\*.te >

    < %systemroot%\system32\system32\*.* >

    < %ALLUSERSPROFILE%\*.dat /x >
    [2011/03/28 21:23:18 | 000,000,032 | ---- | M] () -- C:\ProgramData\{051B9612-4D82-42AC-8C63-CD2DCEDC1CB3}.log
    [2010/10/19 16:26:59 | 000,000,109 | ---- | M] () -- C:\ProgramData\{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}.log
    [2011/03/28 21:22:58 | 000,000,032 | ---- | M] () -- C:\ProgramData\{23F3DA62-2D9E-4A69-B8D5-BE8E9E148092}.log
    [2010/10/19 16:25:54 | 000,000,105 | ---- | M] () -- C:\ProgramData\{40BF1E83-20EB-11D8-97C5-0009C5020658}.log

    < %systemroot%\system32\drivers\*.rmv >

    < dir /b "%systemroot%\system32\*.exe" | find /i " " /c >

    < dir /b "%systemroot%\*.exe" | find /i " " /c >

    < %PROGRAMFILES%\Microsoft\*.* >

    < %systemroot%\System32\Wbem\proquota.exe >

    < %PROGRAMFILES%\Mozilla Firefox\*.dat >

    < %USERPROFILE%\Cookies\*.txt /x >

    < %SystemRoot%\system32\fonts\*.* >

    < %systemroot%\system32\winlog\*.* >

    < %systemroot%\system32\Language\*.* >

    < %systemroot%\system32\Settings\*.* >

    < %systemroot%\system32\*.quo >

    < %SYSTEMROOT%\AppPatch\*.exe >

    < %SYSTEMROOT%\inf\*.exe >

    < %SYSTEMROOT%\Installer\*.exe >

    < %systemroot%\system32\config\*.bak2 >

    < %systemroot%\system32\Computers\*.* >

    < %SystemRoot%\system32\Sound\*.* >

    < %SystemRoot%\system32\SpecialImg\*.* >

    < %SystemRoot%\system32\code\*.* >

    < %SystemRoot%\system32\draft\*.* >

    < %SystemRoot%\system32\MSSSys\*.* >

    < %ProgramFiles%\Javascript\*.* >

    < %systemroot%\pchealth\helpctr\System\*.exe /s >

    < %systemroot%\Web\*.exe >

    < %systemroot%\system32\msn\*.* >

    < %systemroot%\system32\*.tro >

    < %AppData%\Microsoft\Installer\msupdates\*.* >

    < %ProgramFiles%\Messenger\*.* >

    < %systemroot%\system32\systhem32\*.* >

    < %systemroot%\system\*.exe >

    < HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU >

    < HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\ Auto Update\Results\Install|LastSuccessTime /rs >


    < End of report >
     
    musicteacher,
    #29
  11. 2011/08/08
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    Your computer could use another 1GB of RAM for much better performance.

    OTL log looks clean :)

    1. Update your Java version here: http://www.java.com/en/download/installed.jsp

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    2. Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it to its own folder
    • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.

    ====================================================

    Last scans...

    1. Download Security Check from HERE, and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

      NOTE SecurityCheck may produce some false warning(s), so leave the results reading to me.


    2. Download Temp File Cleaner (TFC)
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.


    3. Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, push List of found threats
    • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • NOTE. If Eset won't find any threats, it won't produce any log.
     
    broni,
    #30
  12. 2011/08/08
    musicteacher

    musicteacher Well-Known Member Thread Starter

    Joined:
    2008/08/17
    Messages:
    169
    Likes Received:
    0
    When I run this tonight, I can't seem to find the extras log as described. However, when I ran it yesterday, this one was saved:

    OTL Extras logfile created on: 8/7/2011 8:21:47 PM - Run 1
    OTL by OldTimer - Version 3.2.26.1 Folder = C:\Users\Betsy\Desktop
    Starter Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
    Internet Explorer (Version = 9.0.8112.16421)
    Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

    1011.87 Mb Total Physical Memory | 258.65 Mb Available Physical Memory | 25.56% Memory free
    1.99 Gb Paging File | 0.92 Gb Available in Paging File | 46.13% Paging File free
    Paging file location(s): ?:\pagefile.sys [binary data]

    %SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
    Drive C: | 214.49 Gb Total Space | 186.52 Gb Free Space | 86.96% Space Free | Partition Type: NTFS
    Drive D: | 18.10 Gb Total Space | 2.62 Gb Free Space | 14.49% Space Free | Partition Type: NTFS

    Computer Name: MINI | User Name: Betsy | Logged in as Administrator.
    Boot Mode: Normal | Scan Mode: All users | Quick Scan
    Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

    ========== Extra Registry (SafeList) ==========


    ========== File Associations ==========

    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
    .cpl [@ = cplfile] -- C:\Windows\System32\control.exe (Microsoft Corporation)
    .hlp [@ = hlpfile] -- C:\Windows\winhlp32.exe (Microsoft Corporation)

    [HKEY_USERS\S-1-5-21-1887907727-3002842283-4210328070-1000\SOFTWARE\Classes\<extension>]
    .html [@ = FirefoxHTML] -- C:\Program Files\Mozilla Firefox\firefox.exe (Mozilla Corporation)

    ========== Shell Spawning ==========

    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
    batfile [open] -- "%1" %*
    cmdfile [open] -- "%1" %*
    comfile [open] -- "%1" %*
    cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1 ",%* (Microsoft Corporation)
    exefile [open] -- "%1" %*
    helpfile [open] -- Reg Error: Key error.
    hlpfile [open] -- %SystemRoot%\winhlp32.exe %1 (Microsoft Corporation)
    htmlfile [edit] -- Reg Error: Key error.
    piffile [open] -- "%1" %*
    regfile [merge] -- Reg Error: Key error.
    scrfile [config] -- "%1 "
    scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
    scrfile [open] -- "%1" /S
    txtfile [edit] -- Reg Error: Key error.
    Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
    Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
    Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
    Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
    Folder [explore] -- Reg Error: Value error.
    Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

    ========== Security Center Settings ==========

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
    "cval" = 1
    "FirewallDisableNotify" = 0
    "AntiVirusDisableNotify" = 0
    "UpdatesDisableNotify" = 0

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
    "VistaSp1" = Reg Error: Unknown registry data type -- File not found
    "AntiVirusOverride" = 0
    "AntiSpywareOverride" = 0
    "FirewallOverride" = 0

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

    ========== System Restore Settings ==========

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
    "DisableSR" = 0

    ========== Firewall Settings ==========

    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\DomainProfile]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\StandardProfile]

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
    "DisableNotifications" = 0
    "EnableFirewall" = 1

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
    "DisableNotifications" = 0
    "EnableFirewall" = 1

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
    "DisableNotifications" = 0
    "EnableFirewall" = 1

    ========== Authorized Applications List ==========

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]


    ========== HKEY_LOCAL_MACHINE Uninstall List ==========

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
    "{07FA4960-B038-49EB-891B-9F95930AA544}" = HP Customer Experience Enhancements
    "{08234a0d-cf39-4dca-99f0-0c5cb496da81}" = Bing Bar
    "{0B0F231F-CE6A-483D-AA23-77B364F75917}" = Windows Live Installer
    "{0EDEB615-1A60-425E-8306-0E10519C7B55}" = RoxioNow Player
    "{13DCC2C7-454D-42F0-A892-E0E9A5DE4E67}" = HP Wireless Assistant
    "{1588DD21-B959-4674-9CF0-4D13B7D75020}" = Alcor Micro USB Card Reader
    "{19BA08F7-C728-469C-8A35-BFBD3633BE08}" = Windows Live Movie Maker
    "{1CAC7A41-583B-4483-9FA5-3E5465AFF8C2}" = Microsoft Default Manager
    "{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    "{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}" = Junk Mail filter update
    "{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}" = CyberLink DVD Suite
    "{200FEC62-3C34-4D60-9CE8-EC372E01C08F}" = Windows Live SOXE Definitions
    "{254C37AA-6B72-4300-84F6-98A82419187E}" = ActiveCheck component for HP Active Support Library
    "{264FE20A-757B-492a-B0C3-4009E2997D8A}" = PictureMover
    "{26A24AE4-039D-4CA4-87B4-2F83216021FF}" = Java(TM) 6 Update 24
    "{2856A1C2-70C5-4EC3-AFF7-E5B51E5530A2}" = HP Client Services
    "{3336F667-9049-4D46-98B6-4C743EEBC5B1}" = Windows Live Photo Gallery
    "{34F4D9A4-42C2-4348-BEF4-E553C84549E7}" = Windows Live Photo Gallery
    "{3877C901-7B90-4727-A639-B6ED2DD59D43}" = ESU for Microsoft Windows 7
    "{394FA67A-FF0A-4356-BB77-D85E5A300BDE}" = HP QuickWeb Installer
    "{3B834B54-EC4B-48E2-BFC6-03FF5DA06F62}" = Adobe Shockwave Player 11.5
    "{3C3901C5-3455-3E0A-A214-0B093A5070A6}" = Microsoft .NET Framework 4 Client Profile
    "{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}" = Intel(R) Rapid Storage Technology
    "{40BF1E83-20EB-11D8-97C5-0009C5020658}" = Power2Go
    "{40C19172-F700-4056-8683-2C64BE3202C8}" = HP QuickSync
    "{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}" = Recovery Manager
    "{491ADA37-04EE-2ECE-9F86-DDC0106047AC}" = Times Reader
    "{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
    "{4CBABDFD-49F8-47FD-BE7D-ECDE7270525A}" = Windows Live PIMT Platform
    "{4F22707C-C8E4-4BC8-881C-FAAB2EF5914B}" = HP HomeBase
    "{504CC891-B140-4E1B-860B-5E4C1DFBA9E3}" = Blio
    "{53469506-A37E-4314-A9D9-38724EC23A75}" = HP Setup
    "{61AD15B2-50DB-4686-A739-14FE180D4429}" = Windows Live ID Sign-in Assistant
    "{61EDBE71-5D3E-4AB7-AD95-E53FEAF68C17}" = Bing Rewards Client Installer
    "{626B5918-B395-4B69-A06B-14C3EB1C3942}" = HP Quick Launch
    "{637E8378-C99C-47E1-9DF8-2DC0251BA276}" = HP MovieStore
    "{669D4A35-146B-4314-89F1-1AC3D7B88367}" = HPAsset component for HP Active Support Library
    "{682B3E4F-696A-42DE-A41C-4C07EA1678B4}" = Windows Live SOXE
    "{6A05FEDF-662E-46BF-8A25-010E3F1C9C69}" = Windows Live UX Platform Language Pack
    "{7299052b-02a4-4627-81f2-1818da5d550d}" = Microsoft Visual C++ 2005 Redistributable
    "{75F2F2E9-E30A-462C-8304-5BB7F0D6AEC5}" = HP Documentation
    "{77C4850C-3592-4A2F-B652-ACB77A1EF77C}" = Bing Bar Platform
    "{80956555-A512-4190-9CAD-B000C36D6B6B}" = Windows Live Messenger
    "{8833FFB6-5B0C-4764-81AA-06DFEED9A476}" = Realtek Ethernet Controller Driver For Windows 7
    "{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
    "{8DD46C6A-0056-4FEC-B70A-28BB16A1F11F}" = MSVCRT
    "{9008D736-35CA-40DB-A2BE-5F32D954E5AA}" = HP MovieStore
    "{928B06E4-DDAA-476A-926A-641620326327}" = Microsoft Search Enhancement Pack
    "{92EA4134-10D1-418A-91E1-5A0453131A38}" = Windows Live Movie Maker
    "{95120000-00B9-0409-0000-0000000FF1CE}" = Microsoft Application Error Reporting
    "{95140000-0070-0000-0000-0000000FF1CE}" = Microsoft Office 2010
    "{9A25302D-30C0-39D9-BD6F-21E6EC160475}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    "{9B50678F-3A52-4426-804C-AAA9A731E655}" = HP Software Framework
    "{9D56775A-93F3-44A3-8092-840E3826DE30}" = Windows Live Mail
    "{A726AE06-AAA3-43D1-87E3-70F510314F04}" = Windows Live Writer
    "{A9BDCA6B-3653-467B-AC83-94367DA3BFE3}" = Windows Live Photo Common
    "{AAAFC670-569B-4A2F-82B4-42945E0DE3EF}" = Windows Live Writer
    "{AAF454FC-82CA-4F29-AB31-6A109485E76E}" = Windows Live Writer
    "{AC76BA86-7AD7-FFFF-7B44-A91000000001}" = Adobe Reader 9.4.5 MUI
    "{AE856388-AFAD-4753-81DF-D96B19D0A17C}" = HP Setup Manager
    "{AF306BD8-F9D1-4627-89B9-246E59074A05}" = HP Power Manager
    "{AF844339-2F8A-4593-81B3-9F4C54038C4E}" = Windows Live MIME IFilter
    "{B194272D-1F92-46DF-99EB-8D5CE91CB4EC}" = Adobe AIR
    "{BD1A34C9-4764-4F79-AE1F-112F8C89D3D4}" = Energy Star Digital Logo
    "{C66824E4-CBB3-4851-BB3F-E8CFD6350923}" = Windows Live Mail
    "{CC4D56B7-6F18-470B-8734-ABCD75BCF4F1}" = HP Auto
    "{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}" = PlayReady PC Runtime x86
    "{CE95A79E-E4FC-4FFF-8A75-29F04B942FF2}" = Windows Live UX Platform
    "{D436F577-1695-4D2F-8B44-AC76C99E0002}" = Windows Live Photo Common
    "{D45240D3-B6B3-4FF9-B243-54ECE3E10066}" = Windows Live Communications Platform
    "{DDC8BDEE-DCAC-404D-8257-3E8D4B782467}" = Windows Live Writer Resources
    "{E09C4DB7-630C-4F06-A631-8EA7239923AF}" = D3DX10
    "{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}" = IDT Audio
    "{E3E71D07-CD27-46CB-8448-16D4FB29AA13}" = Microsoft WSE 3.0 Runtime
    "{EB4DF488-AAEF-406F-A341-CB2AAA315B90}" = Windows Live Messenger
    "{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
    "{F761359C-9CED-45AE-9A51-9D6605CD55C4}" = Evernote
    "{FE044230-9CA5-43F7-9B58-5AC5A28A1F33}" = Windows Live Essentials
    "Adobe AIR" = Adobe AIR
    "Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
    "Avira AntiVir Desktop" = Avira AntiVir Personal - Free Antivirus
    "Broadcom 802.11 Wireless LAN Adapter" = Broadcom 802.11 Wireless LAN Adapter
    "com.nyt.timesreader.78C54164786ADE80CB31E1C5D95607D0938C987A.1" = Times Reader
    "HDMI" = Intel(R) Graphics Media Accelerator Driver
    "HP Photo Creations" = HP Photo Creations
    "InstallShield_{1588DD21-B959-4674-9CF0-4D13B7D75020}" = Alcor Micro USB Card Reader
    "InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}" = CyberLink DVD Suite
    "InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}" = Power2Go
    "Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
    "Mozilla Firefox 5.0.1 (x86 en-US)" = Mozilla Firefox 5.0.1 (x86 en-US)
    "My HP Game Console" = HP Game Console
    "SynTPDeinstKey" = Synaptics Pointing Device Driver
    "WildTangent hp Master Uninstall" = HP Games
    "WinLiveSuite" = Windows Live Essentials
    "WT087330" = Bounce Symphony
    "WT087361" = FATE
    "WT087374" = Jewel Quest - Heritage
    "WT087385" = JoJo's Fashion Show
    "WT087394" = Penguins!
    "WT087396" = Polar Bowler
    "WT087408" = Skip-Bo - Castaway Caper
    "WT087409" = Tradewinds Legends
    "WT087428" = Bejeweled 2 Deluxe
    "WT087453" = Chuzzle Deluxe
    "WT087467" = Dream Chronicles
    "WT087480" = Insaniquarium Deluxe
    "WT087485" = Jewel Quest II
    "WT087490" = Jewel Quest Solitaire
    "WT087495" = Mahjongg Artifacts
    "WT087501" = Plants vs. Zombies
    "WT087510" = Slingo Deluxe
    "WT087513" = Virtual Villagers - The Secret City
    "WT087519" = Wedding Dash
    "WT087533" = Zuma Deluxe
    "WT087536" = Diner Dash 2 Restaurant Rescue
    "WT089308" = Blasterball 3
    "WT089328" = Farm Frenzy
    "WT089359" = Cake Mania
    "WT089362" = Agatha Christie - Peril at End House
    "ZumoDrive" = HP CloudDrive

    ========== Last 10 Event Log Errors ==========

    Error reading Event Logs: The Event Service is not operating properly or the Event Logs are corrupt!

    < End of report >
     
    musicteacher,
    #31
  13. 2011/08/08
    broni

    broni Moderator Malware Analyst

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    Go ahead with my previous reply.
     
    broni,
    #32
  14. 2011/08/08
    musicteacher

    musicteacher Well-Known Member Thread Starter

    Joined:
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    Results of screen317's Security Check version 0.99.7
    Windows 7 Service Pack 1 (UAC is enabled)
    Internet Explorer 8
    ``````````````````````````````
    Antivirus/Firewall Check:
    Windows Firewall Enabled!
    Avira AntiVir Personal - Free Antivirus
    WMI entry may not exist for antivirus; attempting automatic update.
    Avira successfully updated!
    ```````````````````````````````
    Anti-malware/Other Utilities Check:
    Java(TM) 6 Update 26
    Out of date Java installed!
    Adobe Flash Player
    Adobe Reader 9.4.5 MUI
    Out of date Adobe Reader installed!
    Mozilla Firefox (x86 en-US..) Firefox Out of Date!
    ````````````````````````````````
    Process Check:
    objlist.exe by Laurent
    Avira Antivir avgnt.exe
    Avira Antivir avguard.exe
    ``````````End of Log````````````
     
    musicteacher,
    #33
  15. 2011/08/08
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
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    Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

    ...and Eset...
     
    broni,
    #34
  16. 2011/08/12
    broni

    broni Moderator Malware Analyst

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    Still with me?
     
    broni,
    #35
  17. 2011/08/12
    musicteacher

    musicteacher Well-Known Member Thread Starter

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    ESET ran for over 24 hours to finish and finally came up with no threats found.

    Going back to read your other directions now.
     
    musicteacher,
    #36
  18. 2011/08/12
    broni

    broni Moderator Malware Analyst

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    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. (Windows XP only) Run defrag at your convenience.

    11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    13. Please, let me know, how your computer is doing.
     
    broni,
    #37
  19. 2011/08/12
    musicteacher

    musicteacher Well-Known Member Thread Starter

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    I've installed the latest version of Adobe Reader. Not sure how to delete the old version.
     
    musicteacher,
    #38
  20. 2011/08/12
    broni

    broni Moderator Malware Analyst

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    Start>Control Panel>Programs & Features
    See, if any other version of Adobe Reader is listed other than what you just installed.
     
    broni,
    #39
  21. 2011/08/12
    musicteacher

    musicteacher Well-Known Member Thread Starter

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    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Administrator
    ->Temp folder emptied: 0 bytes

    User: All Users

    User: Betsy
    ->Temp folder emptied: 31268794 bytes
    ->Temporary Internet Files folder emptied: 9768647 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 51587479 bytes
    ->Flash cache emptied: 1072 bytes

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 528408 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 89.00 mb


    [EMPTYFLASH]

    User: Administrator

    User: All Users

    User: Betsy
    ->Flash cache emptied: 0 bytes

    User: Default
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: Public

    Total Flash Files Cleaned = 0.00 mb



    OTL by OldTimer - Version 3.2.26.1 log created on 08122011_163226

    Files\Folders moved on Reboot...

    Registry entries deleted on Reboot...
     
    musicteacher,
    #40
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