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I have an External Hard Drive that stopped working

Discussion in 'PC Hardware' started by DadoBL, 2011/04/23.

  1. 2011/04/23
    DadoBL

    DadoBL Inactive Thread Starter

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    I borrowed an external hard drive from a friend that had a bunch of movies that I wanted to watch. After a few days (it was connected to my TV only, I didn't watch movies over the computer) it stopped working.
    I tried to hook it up to the computer but all I got is something similar to other problems I read about on here; the computer only detects the USB connected to the computer and sees it as a USB storage device. I can not access it through my computer, nor do I see it when I go to MY COMPUTER - MANAGE - STORAGE.
    It is the only USB device hooked to the computer.

    I can't even make out its maker - the only thing that I can read on the device is X-craft, external hard drive enclosure.
    Before returning it to the friend in this condition, any way I could access it or solve this?
     
  2. 2011/04/23
    DadoBL

    DadoBL Inactive Thread Starter

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    I managed to open it, and it says Western Digital WD10EADS.
     

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  4. 2011/04/23
    JCinvan

    JCinvan Inactive

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    I would have come clean with my friend before trying anything... and solve the problem together. I strongly recommend you do that before you proceed, if you value your friendship.

    I supposes the next step would be to take it [the drive] out of the enclosure [carefully] and test it inside your desktop. My drives have always survived enclosure failures...
     
  5. 2011/04/24
    wildfire

    wildfire Getting Old

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    Following JCinvan's advice (which I entirely agree with, if I loan out a drive I'd expect it to be returned as is even if it had failed).

    Nevertheless after consulting with your friend run Western Digital's diagnostics on the drive and post back results.
     
  6. 2011/04/24
    DadoBL

    DadoBL Inactive Thread Starter

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    already have, he's a programmer and said he\d take it over...thx
     
  7. 2011/04/24
    wildfire

    wildfire Getting Old

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    No problem, thanks for letting us know...

    Please mark your thread as 'Resolved'.

     
  8. 2011/04/24
    DadoBL

    DadoBL Inactive Thread Starter

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    well, it isn't actually resolved, we'll see once he gets the drive out...
     
  9. 2011/04/25
    JCinvan

    JCinvan Inactive

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    I'm curious, in your initial post you said:
    did you mean an Xbox or Blue Ray player?

    I haven't heard of a TV with a USB port, but then again I have been using my PC as a TV for 5 years... So I'm a little behind on TV tech... I've heard of plasma TVs but that's way out of my budget...
     
  10. 2011/04/25
    mattman

    mattman Inactive Alumni

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    A networked media player/drive?
     
  11. 2011/04/25
    wildfire

    wildfire Getting Old

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    I have a PVR that uses external USB devices as recording/playback media.
     
  12. 2011/04/25
    DadoBL

    DadoBL Inactive Thread Starter

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    YEp, all the new TVs have a bunch of inputs, such as USB, HDMI, etc... The one I got is a Samsung LED. And I watched blu-ray (and dvd) films.
     
  13. 2011/04/25
    JCinvan

    JCinvan Inactive

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    Ya a PVR of course, but a TV that can play media from a USB drive by itself? Well we learn something new every day!
     
  14. 2011/04/26
    omgdatarecovery

    omgdatarecovery Banned

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    First thing to do is to preserve the data by not opening the drive for inspection unless you really know what you are doing. The fault may very well be firmware/system area related and can be solved. Your files are most probably all still intact.

    Does anything appear in Device Manager? Post us the WD Diags here if you can.
     

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