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Solved bsod, no sound

Discussion in 'Malware and Virus Removal Archive' started by jan roberts, 2011/04/15.

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  1. 2011/04/15
    broni

    broni Moderator Malware Analyst

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    All findings come from restore points, which we're about to reset.

    Your computer is clean :)

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. Run defrag at your convenience.

    11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    12. Please, let me know, how your computer is doing.
     
    broni,
    #21
  2. 2011/04/15
    jan roberts

    jan roberts Inactive Thread Starter

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    broni thought that i should give you a heads up,im still on otl waiting for it to finish doiing what it is supposed to be doing,
    it is sitting on my wall paper the desktop is gone. processing was completed a long time ago,
    i dont know what its doing but the only way i could get out of it is hit the power button and i dont want to do that.
    just thought i'd let you know what was going on,hard to tell
     
    jan roberts,
    #22


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  4. 2011/04/15
    broni

    broni Moderator Malware Analyst

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    You can restart manually.
    Doing it once won't hurt anything.
     
    broni,
    #23
  5. 2011/04/15
    jan roberts

    jan roberts Inactive Thread Starter

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    its still sitting on my wallpaper.im going to restart it
     
    jan roberts,
    #24
  6. 2011/04/15
    jan roberts

    jan roberts Inactive Thread Starter

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    on restarting i found this on wallpaper/desktop
    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Administrator
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: All Users

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 56466 bytes

    User: jan roberts
    ->Temp folder emptied: 185211 bytes
    ->Temporary Internet Files folder emptied: 7364748 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 0 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Flash cache emptied: 663 bytes

    User: LocalService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: NetworkService
    ->Temp folder emptied: 4684 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 3218 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 7.00 mb


    [EMPTYFLASH]

    User: Administrator

    User: All Users

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: jan roberts
    ->Flash cache emptied: 0 bytes

    User: LocalService

    User: NetworkService

    Total Flash Files Cleaned = 0.00 mb

    Restore points cleared and new OTL Restore Point set!

    OTL by OldTimer - Version 3.2.22.3 log created on 04152011_182755

    Files\Folders moved on Reboot...
    File\Folder C:\Documents and Settings\jan roberts\Local Settings\Temp\~DF8298.tmp not found!
    File\Folder C:\Documents and Settings\jan roberts\Local Settings\Temp\~DF82BB.tmp not found!
    File\Folder C:\Documents and Settings\jan roberts\Local Settings\Temp\~DF836E.tmp not found!
    File\Folder C:\Documents and Settings\jan roberts\Local Settings\Temp\~DF8397.tmp not found!
    File\Folder C:\Documents and Settings\jan roberts\Local Settings\Temp\~DF849D.tmp not found!
    File\Folder C:\Documents and Settings\jan roberts\Local Settings\Temp\~DF84AB.tmp not found!
    C:\Documents and Settings\jan roberts\Local Settings\Temp\~DFD4A9.tmp moved successfully.
    C:\Documents and Settings\jan roberts\Local Settings\Temporary Internet Files\Content.IE5\TJG2K8FE\98670-active-bsod-no-sound-2[1].html moved successfully.
    C:\Documents and Settings\jan roberts\Local Settings\Temporary Internet Files\Content.IE5\TJG2K8FE\iframescript[2].htm moved successfully.
    C:\Documents and Settings\jan roberts\Local Settings\Temporary Internet Files\AntiPhishing\2CEDBFBC-DBA8-43AA-B1FD-CC8E6316E3E2.dat moved successfully.

    Registry entries deleted on Reboot...
     
    jan roberts,
    #25
  7. 2011/04/15
    jan roberts

    jan roberts Inactive Thread Starter

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    is this what you need? why didnt it let me know?
     
    jan roberts,
    #26
  8. 2011/04/15
    broni

    broni Moderator Malware Analyst

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    That's it.
    Go on.....
     
    broni,
    #27
  9. 2011/04/15
    jan roberts

    jan roberts Inactive Thread Starter

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    broni did the clean up with otl and got wot already have malwarebytes and tfc and got psi.
    did a defrag and she is looking good.
    thank you so much
     
    jan roberts,
    #28
  10. 2011/04/15
    broni

    broni Moderator Malware Analyst

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    You're very welcome :)

    Now, you can create new topic in Windows forum regarding your sound issue.

    Good luck!
     
    broni,
    #29
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